Customer success manager Work, Jobs in Gravesend, Ken (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Partnerships Development & Account Executive
Professional Development Group —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Hire Desk Controller
Hire Safe Solutions Ltd —Thurrock
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Junior Business Development Manager
PRIME GLOBAL PUBLISHING LTD —Dartford
- Business development
- Communication skills
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Grays
- £3,800 a month
- Full-time
- Sales
Quick apply
General Manager
the goose —Gravesend
- £36,000 - £45,000 a year
- Full-time
- Customer service
- Merchandising
- Administrative experience
Quick apply
Business Development Manager (Nest Connect)
NEST —London
- £70,000 - £75,000 a year
- Remote
- Business development
11d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Enterprise Account Manager
Gold Consulting —London
- £110,000 - £120,000 a year
- Full-time
- Remote
- Salesforce
- Data analysis skills
- Analysis skills
Quick apply
3d
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
Customer Success & Onsite Services Manager
Electrosonic —Dartford
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Continuous improvement
Quick apply
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
5d
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Customer Success Manager (UK Based)
GEOSPARK ANALYTICS DBA SEERIST FEDERAL —London
- Full-time
- Remote
- CRM software
- Bachelor's degree
- No degree
- Annual leave
Quick apply
2d
Account Manager (Field Sales)
Warranty First —East London
- £40,000 - £50,000 a year
- Full-time
- Business development
- Communication skills
- Negotiation
- Referral programme
Quick apply
Technical Customer Success Manager
Modash —London
- Full-time
- Remote
- APIs
- Annual leave
- Flexible schedule
Quick apply
Territory Manager for UK & Nordics
Virtuozzo —London
- £100,000 - £140,000 a year
- Remote
- English
- Business development
- Travel
- Referral programme
Quick apply
Manager, Customer Experience, SMB & Mid Market
NAVEX —London
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- AI
Sales Advisor
FlooringSuperstore.com —Thurrock
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
4d

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customer success manager jobs near gravesend, ken

Hire Desk Team Leader

Hire Safe Solutions Ltd -
Thurrock

Quick apply

Job details

Permanent | Full-time
£38,000 - £42,000 a year
8 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Sales support
Process improvement
Supervising experience
Team management
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

Job Description

Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, engineering, fulfilment and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Key Responsibilities

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with fulfilment team to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Required Skills & Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: £38,000.00-£42,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

team leader: 2 years (required)
hire desk or customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in gravesend, ken

Hire Desk Team Leader

Partnerships Development & Account Executive

Hire Desk Controller

Junior Business Development Manager

JUNIOR SALES ADVISOR

General Manager

Business Development Manager (Nest Connect)

Senior Customer Success Manager - UK

Enterprise Account Manager

Customer Success Manager - UK

Customer Success & Onsite Services Manager

Global Head of Customer Experience & Success (Sales Team)

Customer Success Manager

Customer Experience Manager

Customer Success Manager (UK Based)

Account Manager (Field Sales)

Technical Customer Success Manager

Territory Manager for UK & Nordics

Manager, Customer Experience, SMB & Mid Market

Sales Advisor

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