Customer success manager Work, Jobs in Great Addington, Nth (with Salaries)

Partnership Manager
Citrus Group —Wellingborough
- £32,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
- Free parking
- Employee assistance programme
Quick apply
Business Development Manager
Champion Workwear —Kettering
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Contracts
- Communication skills
Quick apply
7d
Customer Success & Renewals Specialist
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
2d
Customer Service Advisor
Sage Homes —Northampton
- Hybrid work
- CRM software
- Communication skills
Senior Account Manager
Origin Business Finance Ltd —Northampton
- £130,000 - £160,000 a year
- Full-time
- Salesforce
- In-person
- Free parking
Quick apply
Customer Account Manager
PremCom UK Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
- Free parking
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Organisational skills
- Communication skills
Assistant Manager
Crew Clothing Rushden Lakes —Rushden
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
9d
Operations Manager
ASDA —Corby
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
6d
Deputy Manager
Iceland —Kettering
- £31,080 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme
10d
Business Development/Account Manager
SiteTrackPRO —Northampton
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Free parking
- Work from home
Quick apply
Account Manager - East Anglia
Sharp —Peterborough
- Full-time
- CRM software
- Business development
- Communication skills
National Account Executive
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Analysis skills
- Travel
- AI
- Annual leave
Quick apply
1d
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Sales Manager
Mitie —Wellingborough
- Business development
- Mentoring
- Leadership
10d
Solutions Development Manager
Great Bear —Desborough
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Business Development Manager
GXO Logistics —Milton Keynes
- Up to £70,000 a year
- Full-time
- Sales
- Business development
- Travel
- Annual leave
Strategic Partnerships Manager - Digital Identity (DPP)
SML Europe Limited —Corby
- £55,000 - £60,000 a year
- Full-time
- Marketing
- In-person
- Communication skills
Quick apply
Customer Experience Manager
Sainsbury's —Huntingdon
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
4d

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customer success manager jobs near great addington, nth

Partnership Manager

Citrus Group
Wellingborough

Quick apply

Job details

Permanent | Full-time
£32,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Word
Contract management
Account-based growth strategy development
Stakeholder collaboration
Sales contract negotiation
Client engagement
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Contract renewal support
Customer renewal management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Time management

Full job description

Position: Partnership Manager

Reporting To: Contracts Manager

The Company:

Citrus Training is part of the Citrus Group. For over two decades, Citrus Group has been supporting our customers to achieve their corporate goals and safety aspirations. Our Group client base of more than 35,000 customers, allows us to offer an extensive and multifaceted provision. Consisting of four companies; Altitude Safety, BBE Training, Book My Course and Citrus Training, our Group aims to keep our respective focuses in Safety Equipment, Education and Training while collaborating to provide an effective and complete safety and training solution trusted by industry.

The Role:

The successful candidate will play a critical role in the success of the customer engagement function at Citrus Training and will have responsibility for providing customer support to our contracted clients. This role is vital to the growth plans set out by the company and will play a crucial part in ensuring that Citrus Training are successfully delivering on service level agreements for our clients, meeting or exceeding targets and protecting and retaining revenue.

The position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation.

This role may require some travel, depending on the requirements of our clients. This may be to conduct client meetings, as well as potentially supporting additional company requirements such as exhibitions, meet the buyer events and workshops as required.

Key Areas of Responsibility:

Managing training enquiries and booking requests from a nominated group of accounts;
To provide key support tasks on behalf of Citrus Training’s contracted clients.
Understand clients' business objectives, challenges, and needs, and proactively identify opportunities to add value and drive success.
Conduct regular check-ins and meetings with clients to review performance, gather feedback, and ensure satisfaction with products or services.
Responsible for delivering any SLAs and KPIs in-line with customer agreements.
Develop and execute strategic account plans tailored to each client's unique goals and objectives.
Collaborate with internal teams, including sales, marketing, and scheduling to align strategies and deliver comprehensive solutions that meet client needs.
Continuously assess account health and growth potential, identifying risks and opportunities, and adjusting strategies accordingly.
Drive revenue growth by identifying upsell and cross-sell opportunities within assigned accounts.
Negotiate contract renewals and pricing adjustments to maximize profitability while maintaining strong client relationships.
Stay informed about industry trends, competitor offerings, and market dynamics to provide strategic guidance and insights to clients.
Internal liaising with Citrus stakeholders to ensure pre and post course paperwork is sent and received accurately and in a timely fashion.
Communicating directly with trainers and suppliers to ensure accurate and timely receipt of pre and post course paperwork, including certificates and attendance updating.
To collate, store, organise and submit all necessary pre and post course records and documentation to clients.
To support the customer engagement function with adhoc, relevant, duties and projects at times of peak workload.
Provide internal Citrus customer team feedback and support with regular meetings to share initiatives and developmental needs.
Be the first-line support for customer specific complaints and feedback escalation resolution in support of Customer Advisors and in-line with Citrus best practice standards.

The Person

Experience in a B2B sales environment.
Knowledge or experience of the construction and/or training/education sector would be beneficial, but is not essential.
IT literate with knowledge and experience in Microsoft office programmes such as Word, Excel, PowerPoint and Outlook.
Excellent customer service and people skills, with a hands on and customer centric approach.
Ability to develop effective working relationships with colleagues at all levels
Strong time management skills along with the ability to be organised and plan and prioritise tasks.

Hours:

Monday to Friday 08:30 – 17:30

The successful candidate will have a flexible approach to working hours to accommodate the needs of our clients and the business.

Salary:

Subject to experience plus performance based commission

Benefits:

Holiday - 25 Days plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas).
Company Sick Pay
Health Cash Plan and Employee Assistance Programme
Life Assurance
Workplace pension scheme
Eye Care Scheme
Free Parking

Our values

Where values lead, progress will follow

Working together toward one shared vision and goal requires Collaboration – sharing our expertise and striving for excellence together. This is the first step toward Trust. When we trust each other, we feel empowered to show Humility – being honest, asking questions, and seeking support when mistakes are made. Collaboration builds Trust. Trust enables Humility. Together, they power Continuous Improvement

Equal Opportunities:

We are committed to equal opportunities in employment and service delivery. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people.

Health & Safety:

All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures. This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.

Member of Disability Confident scheme.

If you haven't heard from us within 7 days, please assume that your application has not be successful in this instance.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in great addington, nth

Partnership Manager

Business Development Manager

Customer Success & Renewals Specialist

Customer Service Advisor

Senior Account Manager

Customer Account Manager

JUNIOR SALES ADVISOR

Customer Account Manager - Huntingdon

Assistant Manager

Operations Manager

Deputy Manager

Business Development/Account Manager

Account Manager - East Anglia

National Account Executive

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Sales Manager

Solutions Development Manager

Senior Business Development Manager

Strategic Partnerships Manager - Digital Identity (DPP)

Customer Experience Manager

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