Customer service representative Work, Jobs in Guildford (with Salaries)

Customer Services Advisor
Guildford Borough Council —Guildford
- £30,804 - £33,940 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
2d
Customer Service Advisor
Barclays —Guildford
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
13d
Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Customer Service
Aristar Financial Consulting —Guildford
- Customer service
Customer Service Representative
Enovis —Guildford
- Full-time
Retail Customer Service Assistant - Nights
bp Retail —Guildford
- £13.45 an hour
- Full-time
- Café
- Annual leave
- Employee assistance programme
Call Centre Triage Advisor
National Centre for Domestic Violence —Guildford
- £24,800 a year
- Full-time
- Hybrid work
- Management
- Typing
- In-person
- Free parking
Quick apply
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
7d
Customer Service Coordinator
Millbrook Healthcare Group Ltd —Guildford
- £27,001 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Flexible schedule
Quick apply
Customer Service
VR Bathrooms —Bracknell
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
2h
Office Agent - Customer Liaison
Worldwide Flight Services —Gatwick Airport
- £32,865.92 - £40,829.22 a year
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
3d
Customer Service Representative
Speedy Freight Kingston —Walton-on-Thames
- £27,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Representative
Vin-X Limited —Horsham
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
Quick apply
1d
Receptionist/Membership coordinator
Soulspace —Guildford
- £12.71 - £13.00 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Employee discount
Quick apply
14d
Service Advisor/Customer Service Representative - Reading
Volvo Group —Reading
- £30,000 a year
- Overtime
- Customer service
- Administrative experience
- IT
- Employee discount
- Gym membership
Quick apply
Customer Service/Sales Admin Assistant
A&H Europe Ltd —Horsham
- £25,000 - £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
7h
Customer Service Advisor
SSE —Reading
- £29,504 - £34,757 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
- Gym membership
Customer Service Advisor
Wates —Crawley
- Microsoft Word
- Microsoft Excel
- Customer service
1d
Customer Service Advisor
M Group —Slough
- £23,213 a year
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
2h
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
8d

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Customer Services Advisor

Guildford Borough Council -
Guildford

Apply Now

Job details

Permanent | Full-time
£30,804 - £33,940 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Communication skills

Full job description

Appointment Type

Permanent Position

Full Time/Part Time

Full-time

Job Category

Customer, Case and Parking Services

Hours

Location

Millmead House, Millmead, Guildford GU2 4BB

Salary Min

Grade 3 - £30,804

Salary Max

Grade 3 - £33,940

DBS Security Clearance Level Required

Basic (if access to either GCSX or Open Revenues)

Closing Date

17/07/2026

Ref No

11074

Guildford Borough Council’s Customer Service team is the first point of contact for citizens, businesses and visitors. We play a key role in ensuring people can access essential services quickly, clearly, and professionally.

This is a varied and fast-paced role where you will make a practical difference every day.

What you’ll do

Handle enquiries across multiple channels (phone, electronic and face-to-face)
Provide clear, accurate information on all council services including but not limited to housing, council tax, waste, electoral services, planning etc.
Manage a wide range of enquiries, from routine requests to more complex or sensitive situations
Enable the team to work with colleagues across the council to resolve issues effectively
Use systems to log, track and progress customer enquiries
Deliver a consistent, professional and customer-focused service at all times
Wherever possible answer queries at first point of contact

What we’re looking for

We welcome applicants from a range of backgrounds. What matters most is your ability to demonstrate:

Proven customer service experience (e.g. contact centre, retail, public services)
Strong communication and listening skills
Ability to manage competing priorities and work under pressure
Confidence using IT systems and learning new digital tools
Sound judgement, problem-solving skills and attention to detail
A professional, calm and empathetic approach when dealing with customers
Ability to adapt quickly and efficiently to the changing needs of the service and broader council requirements.

What we offer

Local Government pension scheme
Generous annual leave entitlement
A supportive team environment
Training and development opportunities
This role is mainly office-based. Limited home working is available on a rota basis, with set in-office days required to support team and service delivery.

If you are looking for a busy, rewarding role where you can use your customer service skills and make a visible impact, we would like to hear from you.

Still have questions about the role then please feel free to contact Jane Brown on 01483 445053 for an informal chat.

'From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, as part of a major local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities: East Surrey and West Surrey. West Surrey will cover the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.

As we move toward this transition, we remain focused on delivering high‑quality, value‑for‑money services and staying true to our shared values: Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.

Joining us at this point in our journey offers a unique opportunity. You will gain valuable experience, benefit from extensive training and development, and play an active role in one of the most significant local government transformations in the past 50 years. You’ll be part of a collaborative, supportive organisation where your ideas and contributions will directly help shape the future of public services across West Surrey.

Together, we will ensure a smooth transition and continue to provide excellent services for residents now and into the future.

If you’re looking for a role where you can grow, make an impact and be part of meaningful change, we’d love to hear from you.'

Apply Now

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