Remote from home Work, Jobs in Guildford (with Salaries)

Customer Support Agent (9-month FTC)
Phorest —Leatherhead
- Remote
- Communication skills
- Employee assistance programme
Quick apply
Care Home Customer Support Assistant
Bupa —West Byfleet
- £27,590 - £35,163 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Front desk
- Employee discount
- Gym membership
Quick apply
Customer Success Assistant
Lifelong Mobility —Farnham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Lifestyle & Wellness Co-ordinator
Bupa —Guildford
- £13.30 an hour
- Full-time
- Budgeting
- Employee discount
- Gym membership
Quick apply
Casting Coordinator
Universal Extras —Iver
- £27,500 - £29,500 a year
- Overtime
- Hybrid work
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Colleague (Express)
ASDA —Bramley
- £13.10 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
9d
Appointment Setter
Crusoe Contemporary —Leatherhead
- £2,500 - £5,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Work from home
- Flexible schedule
Quick apply
8d
Music Teacher & Operations Coordinator
Guildford Rock School —Guildford
- £18 - £24 an hour
- Part-time
- Hybrid work
- Customer service
- Experience working with children
- Recruiting
- Work from home
Quick apply
2h
Test Analyst
CSM Consulting Services Ltd —Slough
- £33,150 - £36,229 a year
- Full-time
- Hybrid work
- DevOps
- AWS
- Scripting
- Work from home
- Language training provided
Quick apply
Customer Complaints Handler
Raven Housing —Redhill
- £31,750 a year
- Full-time
- Hybrid work
- Employee discount
Quick apply
Legal Cashier (Remote Part-time Freelance) Role
Kalra Legal Group —Maidenhead
- £17 - £20 an hour
- Part-time
- Hybrid work
- In-person
- Flexitime
- Work from home
Quick apply
8d
Content and Events Assistant
FESPA —Dorking
- From £22,000 a year
- Part-time
- Hybrid work
- Social media management
- Travel
- Organisational skills
- Free parking
- Work from home
Quick apply
3d
Data Acquisition Specialist - External Data (Remote - UK)
IQVIA —Reading
- Full-time
- Remote
- Computer Science
- English
- Bachelor's degree
- Work from home
Statutory Funding and Impact Officer
Surrey Care Trust —Guildford
- £32,235 - £37,440 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Project management
- Work from home
Quick apply
Payroll,HR and Business support coordinator
Flair Homehelp —Wokingham
- £17 - £18 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Human resources
- Annual leave
- Work from home
Quick apply
9d
Project Specialist - Clinical Registry Coordinator - UK Based
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Work from home
Social Media Manager
Parkside Football Club —Kingston upon Thames
- £14.80 - £15.85 an hour
- Part-time
- Hybrid work
- Social media management
- Communication skills
- Work from home
Quick apply
3d
Assertive Outreach Worker - Multiple Disadvantage
Catalyst Support Ltd —Woking
- £31,140 a year
- Part-time
- Hybrid work
- In-person
Quick apply
10d
Customer Success Associate - UK
Vestd —London
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Communication skills
- Annual leave
Quick apply
8d
Marketing Officer (8 Week Fixed-term Contract)
Institute for Optimum Nutrition —Richmond
- £17 an hour
- Temporary
- Hybrid work
- CRM software
- Marketing
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
2d

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Customer Support Agent (9-month FTC)

Phorest -
Leatherhead

Quick apply

Job details

Fixed term contract

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Ticket management
Internal department liaison
Zendesk
Technical support incident logging
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

The Opportunity

Phorest powers over 12,000 hair and beauty salons, spas and medi-aesthetic clinics using our software in the UK, Ireland, Germany, Finland, the USA and Canada, processing more than 7 million appointments per month.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon.

Customer Support is critical within the company to ensure we have happy customers who stay with us, grow their business with us, and get value out of our products. We are growing fast and would like to add a new member to our team. You will join a group of highly motivated individuals, working to help us grow Phorest faster.

This is a 9-month fixed term contract role on a Tuesday to Saturday working week.

What you will do

Take ownership of the investigation, diagnosis, and resolution of our client's technical and customer service-related questions. We own client communication from initial contact until resolution.
Strive to be a product expert in all areas of the product. We pride ourselves on being able to understand each customer’s needs deeply. We believe in empathetic, transparent, and solution-focused support and communication.

Advocate for, and be the voice of our clients internally. We engage with and work alongside different teams to provide product feedback and iterate on our processes. We regularly collaborate with different teams within Phorest, including our Marketing, E-commerce, and Mobile teams to ensure every decision made has our customers in mind.
We help test new features, bug fixes, and improvements and provide direct feedback to the teams involved.

Month 1:

Complete your induction.
Become familiar with the organisation, its teams, and key functions.
Begin working in your role with support from your manager and colleagues.

Months 2–3:

Build on the foundational knowledge gained during your first month alongside your team.
Set weekly goals with your manager to support your development.
Begin bi-weekly 1:1 meetings with your manager.

Months 3–6:

Participate in your 3-month performance review, providing an opportunity to reflect on your progress and agree development goals for the remainder of your contract.
Continue to build your knowledge and skills based on the outcomes of your review.
Continue your bi-weekly 1:1 meetings with your manager.

Months 6–9:

Participate in your 6-month performance review to assess your progress, performance, and objectives for the remainder of your fixed-term contract.
Continue working towards consistently achieving the expected performance standards, including a target of 17+ tickets closed per day.
Continue your regular bi-weekly 1:1 meetings with your manager.

The Specifics:

Answer incoming Customer Support queries (approx 17+ per day)
Resolving problems by phone, email support or remote connection
Becoming a Product Expert on Phorest’s software
Issue reporting, logging, and troubleshooting
Escalating issues to internal teams where necessary

You Have:

3+ years of experience in Customer Support
1+ year of experience in Technical Support
Exceptional problem-solving skills
Genuine passion for speaking to and supporting customers
Strong ability to prioritise and manage competing priorities
Excellent written and verbal communication skills - you need to take technical language and concepts and make them accessible to our customers
Ability to think on your feet and context switch when needed
Be thorough, detail-oriented, and self-motivated
Ability to work independently, as well as collaboratively
Commitment to continuous self-improvement and learning

Nice to Have:

Experience troubleshooting and supporting Cloud Software
Knowledge of Zendesk, Aircall, Slack
Interest in technology and/or the Hair & Beauty Industry
1+ Year in SAAS (Software As A Service) Support Environment

Benefits

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

‍️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

We care for your family and provide Enhanced Maternity and Paternity Benefits.

We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Quick apply

Refine Your Search

remote from home jobs in guildford

Customer Support Agent (9-month FTC)

Care Home Customer Support Assistant

Customer Success Assistant

Lifestyle & Wellness Co-ordinator

Casting Coordinator

Service Colleague (Express)

Appointment Setter

Music Teacher & Operations Coordinator

Test Analyst

Customer Complaints Handler

Legal Cashier (Remote Part-time Freelance) Role

Content and Events Assistant

Data Acquisition Specialist - External Data (Remote - UK)

Statutory Funding and Impact Officer

Payroll,HR and Business support coordinator

Project Specialist - Clinical Registry Coordinator - UK Based

Social Media Manager

Assertive Outreach Worker - Multiple Disadvantage

Customer Success Associate - UK

Marketing Officer (8 Week Fixed-term Contract)

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