Information officer Work, Jobs in Hackney, Gtl (with Salaries)

Complaints & Information Officer
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
Homelessness Prevention and Solutions Officer
Richmond and Wandsworth Councils —London
- £38,976 - £47,229 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Negotiation
- Annual leave
Assistant Investigations & Complaints Officer
House of Commons UK Parliament —London
- £37,834 - £41,998 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
5d
Registration Support Officer - Greenwich
Step Ahead —London
- £14 an hour
- Temporary
- Customer service
- Computer literacy
- Administrative experience
Quick apply
12d
Information Security Officer
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Bachelor's degree
- Travel
- Organisational skills
Customer Service Officer
Sheikh Logic Ltd —London
- £33,000.00 - £38,785.13 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Quality Assurance Officer (Flexi, Hybrid)
The Pensions Ombudsman —London
- £37,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
6d
Information Security Specialist
DeepHealth —London
- £55,000 - £75,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Information Officer ASC
Surrey County Council —Weybridge
- £31,659 - £33,952 a year
- Part-time
- Hybrid work
- Customer service
- IT
- In-person
- Annual leave
- Work from home
13d
Local Communications Officer – South East London
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- Communication skills
11d
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
11d
Temporary Accommodation Housing Officer
Civic Recruitment Limited —Waltham Forest
- £22.44 an hour
- Temporary
- Hybrid work
- Customer service
- Case management
- IT
Quick apply
9d
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
4d
Digital Learning and IT Support Officer
Northchild Education (UK) Ltd —London
- £37,000 - £43,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
Quick apply
Information, Advice and Guidance (IAG) Officer
Disability Action Haringey —Wood Green
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Mentoring
- In-person
- Free parking
- Annual leave
Quick apply
Press Officer
Department for Work and Pensions —Westminster
- £50,254 a year
- Overtime
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Business Support Officer
Hackney Borough Council —Hackney
- £34,359 - £35,892 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
13d
EA to the COO
Wellcome Trust —London
- £47,040 - £58,800 a year
- Oracle
- Microsoft Office
- IT
11d
Cyber Threat Intelligence Analyst
MI5 - The Security Service —London
- £53,267 - £67,369 a year
- Part-time
- Data analysis skills
- Presentation skills
- Communication skills
- Annual leave
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
11d

I want to receive the latest job alerts for information officer in hackney, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information officer jobs near hackney, gtl

Complaints & Information Officer

Hackney Borough Council -
Hackney

Apply Now

Job details

Permanent | Full-time
£49,155 - £51,228 a year

Full job description

Salary - Grade

GBP £49,155 to £51,228 49155 - PO3

Contract Type

Permanent

Contracted Hours

Full Time - 36 hours per week

DBS Required

Yes

Department

Children & Education

Service

Children & Families Service

Closing date

14/07/2026

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Our Children & Education Directorate services aim to cultivate a future where every child, young person, and their family is empowered to thrive. Where the barriers to educational and personal development are dismantled, allowing each individual to reach their fullest potential. We envision a future where our unified approach, built on our relational Systemic, Trauma-informed and Anti-Racist (STAR) practice model, creates transformative experiences that inspire trust, foster belonging, and enrich lives.

The Complaints & Information Officer is a crucial role within the Children and Education Directorate, responsible for coordinating complex statutory and corporate complaint investigations. As the Directorate’s expert on Children’s Act, Council, and LGSCO complaints, you will manage case workflow for high-risk cases, champion quality investigation and response, and act as a thinking partner to identify systemic service failures and mitigate organisational risk. A key focus of the role includes translating complaint insights into service improvement by monitoring trends and ensuring the child’s voice is central to the wider quality assurance program, all while modeling a Systemic, Trauma-informed, and Anti-racist (STAR) approach. The role also provides coordination and support for processing information requests like FOIs and SARs, ensuring compliance with the Data Protection Act and GDPR legislation and guidance.

You will be required to:

– Communicate directly with members of the public who have made complaints while demonstrating excellent interpersonal skills. At all times you will need a sympathetic yet objective approach

– Process, respond to and coordinate complaints, enquiries and information requests in line with relevant local and national policy, guidance and legislation

– Facilitating and supporting effective investigation and full written responses on behalf of the Council

– Liaise with relevant officers and service managers on processes, responses and outcomes

– Record, monitor and report on the progress of complaints and compliance with statutory and corporate procedures

– Assess the most appropriate complaints process for individual cases to be progressed; where there is ambiguity, present reasoned options to the manger

– Ensure complainants and colleagues follow the appropriate complaints procedure within relevant timescales whilst promoting a positive culture of learning from complaints

– Review and quality assure responses to complaints that managers have drafted. You will therefore need to establish supportive working relationships quickly with colleagues in the directorates

– Provide advice and support to colleagues in all service areas regarding our complaints procedures, complaint handling expectations, and information request processing

– Work well under pressure, prioritise a varied workload, meet strict deadlines and operate effectively as part of a team.

For more information, please see the attached Job Description and Person Specification. A DBS is required for this position.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 14 July 2026 (22.59)

Interview date: W/C 27 July 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

The interview process will include an assessment task which will be provided to you 24 hours prior to the interview time. The completed task must be submitted via email before the start of the interview.

The interview will be a panel interview, Q&A style.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [email protected]

Apply Now

Refine Your Search

information officer jobs in hackney, gtl

Complaints & Information Officer

Homelessness Prevention and Solutions Officer

Assistant Investigations & Complaints Officer

Registration Support Officer - Greenwich

Information Security Officer

Customer Service Officer

Quality Assurance Officer (Flexi, Hybrid)

Information Security Specialist

Information Officer ASC

Local Communications Officer – South East London

Local Communications Officer – North – East London

Temporary Accommodation Housing Officer

Admissions Administrator

Digital Learning and IT Support Officer

Information, Advice and Guidance (IAG) Officer

Press Officer

Business Support Officer

EA to the COO

Cyber Threat Intelligence Analyst

Local Communications Officer – Central London

I want to receive the latest job alerts for information officer in hackney, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected