Customer care specialist Work, Jobs in Hadfield, Dby (with Salaries)

Debt Recovery Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
11d
Administrator
JLA —Ripponden
- Up to £27,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
11d
Referral and Information Officer
Tameside Council —Tameside
- £26,403 - £27,694 a year
- Call to connect
- English
- Microsoft Office
- IT
10d
Ambulance Care Assistant (Secure Trasport)
SSGL Medical —Barnsley
- From £13.50 an hour
- Overtime
- Applied behaviour analysis
- Working with children
- Patient care
- Health & wellbeing programme
Quick apply
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Legal Recoveries Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
3d
Agency Services Coordinator
Your Housing Group —Warrington
- £33,900 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
Receptionist / Administrator
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,272 a year
- Part-time
- Microsoft Outlook
- Microsoft Office
- Data entry
5d
Debt Collection
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
11d
Customer Service Advisor
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
11d
Accounts Payable Specialist
Manchester Airport —Manchester
- Full-time
- Hybrid work
- Free parking
- Employee discount
11d
Senior Carer
Lotus Home Care —Calderdale
- £14 an hour
- Weekend availability
- Care experience
- Care plans
- Leadership
Quick apply
5d
Resident Engagement & Communications Specialist
Wythenshawe Community Housing Group —Manchester
- £39,085.78 a year
- Full-time
- Marketing
- Project management
- Organisational skills
- Annual leave
- Gym membership
11d
Complex Product Support Associate
Tes Global —Sheffield
- £26,091 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Technical Sales Surveyor Heritage Joinery Restoration
Joinery & Heritage Craftsmen Ltd —Manchester
- £55,000 - £120,000 a year
- Full-time
- Up to 50% travel
- Sales
- Customer service
- Work from home
Quick apply
Rehabilitation Specialist
Nuffield Health —Manchester
- Up to £30,000 a year
- Full-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Head of Retail
BARNSLEY HOSPICE —Barnsley
- £51,150 a year
- Full-time
- Sales
- Travel
- Hospice
- Free parking
Quick apply
Parts and Customer Service Specialist
Riviera Automotive Ltd —Cleckheaton
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
Quick apply
3d
Senior Casework Officer
Sheffield City Council —Sheffield
- £33,143 - £37,280 a year
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave

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Debt Recovery Controller

JLA -
Ripponden

Quick apply

Job details

Full-time
Up to £30,000 a year
11 days ago

Qualifications

CRM software
Microsoft Excel
Customer service
Analysis skills
Supervising experience
Organisational skills
Contracts
Root cause analysis
Negotiation
Time management

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

In-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.

Managing overdue accounts internally to safeguard cash flow. Specialists are responsible for the end-to-end recovery lifecycle, including pre-action communication, negotiating payment plans, and preparing contract and statements

Key tasks

Reconciliations of Accounts
Will initiate customer contact.
Will coordinate with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables.
Will utilize industry best practices to conduct root cause analysis in order to identify underlying issue(s).
Contacts customers by phone according to priority list
Updates software program with accurate and detailed information regarding collections status.
Follows established processes to ensure customers comply with contractual payment terms.
Negotiates with customers, when applicable, in order to protect company’s best interests.
Escalate collections issues to Management/Sales in a timely manner when necessary.
Meets individual monthly cash collections targets.
Meets individual monthly aged debt targets.
Meets individual daily average call targets.
Adheres to the appropriate company collection plan as outlined by management.
Identifies and recommends system enhancements, process changes to improve collection effectiveness.
Directs customers to appropriate systems to pull invoice copies and supporting documentation
Other duties and responsibilities as assigned.
Proof of Debt Prep for Liquidated Customers

Key Performance Indicators (KPIs)

Cash collected versus target.
Reduction in aged debt.
Promise-to-pay conversion rate.
Compliance and complaint levels.

Knowledge and Skills

Previous experience in debt collection or credit control.
Experience leading or supervising a collections team.
Strong negotiation and conflict resolution skills.
Excellent communication and customer service abilities.
Analytical skills with experience using collection or CRM systems.
Proficient in Microsoft Excel and reporting tools.
Strong organizational and time management skills.
Contract Handling

Personal qualities

Results-driven and commercially aware.
Professional and ethical.
Resilient under pressure.
Strong decision-making and problem-solving skills.
Able to motivate and develop others.
High attention to detail and accuracy.

Pay: Up to £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in hadfield, dby

Debt Recovery Controller

Administrator

Referral and Information Officer

Ambulance Care Assistant (Secure Trasport)

Specialist Customer Care

Legal Recoveries Controller

Agency Services Coordinator

Homelessness Prevention Officer

Receptionist / Administrator

Debt Collection

Customer Service Advisor

Accounts Payable Specialist

Senior Carer

Resident Engagement & Communications Specialist

Complex Product Support Associate

Technical Sales Surveyor Heritage Joinery Restoration

Rehabilitation Specialist

Head of Retail

Parts and Customer Service Specialist

Senior Casework Officer

I want to receive the latest job alerts for customer care specialist in hadfield, dby

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