Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas. As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.
We believe that a car park isn’t just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.
Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking…even the concrete places!
We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country. CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of market.
Purpose of Role:
We are seeking a highly skilled and motivated individual to join our team as an IT Systems Administrator. The ideal candidate will be a service and project orientated individual; you will be supporting both daily business operations and contribute to the exciting upcoming cloud migration project.
Experience in a fast paced, business environment – a great opportunity for someone with experience and the ability to learn, who has a real “to do” attitude.
Main Responsibilities:
- Own day-to-day IT service delivery: manage, triage and resolve user support tickets in Jira Service Management within agreed SLAs, escalating where appropriate.
- Manage the full joiner, mover and leaver (JML) lifecycle across Microsoft 365 and Entra ID – account provisioning, licensing, group/access assignment and secure offboarding.
- Undertake Microsoft 365 administration, including Exchange Online, SharePoint, Teams and Intune (MDM/endpoint management).
- Administer Dynamics 365 / Dataverse: user and security role management, licence assignment, environment administration and first-line support for CRM users.
- Administer Microsoft Entra ID, including identity management, conditional access, application registrations and identity governance & security.
- Act as the day-to-day point of contact for our co-managed service supplier: raise, track and manage supplier tickets for Azure infrastructure and SOC/MDR security monitoring, and follow up on alerts, changes and escalations through to resolution.
- Manage and configure Azure resources (virtual machines, SQL Server & databases, networking) in conjunction with the co-managed service arrangement.
- Ensure endpoint and server patching and update compliance across the estate (Windows 11, Windows Server, Intune update rings), remediating gaps identified by Defender/Intune.
- Manage the Fortinet firewall estate: configuration, firmware updates, rule/policy changes, VPN and IPS management, and regular rule-base reviews, working with the supplier where required.
- Network troubleshooting including DNS, DHCP and VPN services.
- Provide hands-on IT support to business users on Windows 11 / Microsoft 365, including desk setup, meeting room AV, printers and other office IT equipment.
- Own IT asset management: maintain an accurate asset register, conduct physical hardware audits, and manage the procurement, allocation and disposal of devices.
- Assist with the review of IT support policies and procedures, and support ISO 27001, Cyber Essentials and PCI-DSS audit activities.
- Willing to help out with other IT administration tasks when required, keeping skills and knowledge updated to industry standards.
Key Requirements:
- Ideally, has an IT undergraduate or Master degree, with practical IT system administration experience.
- Proven, demonstrable experience across Microsoft 365, Entra ID and Intune administration, Windows desktop & server O.S, network administration, cloud services (Azure), and Firewall & IPS. Dynamics 365 / Dataverse administration experience is desirable.
- Experience running joiner/leaver processes and IT service desk operations (Jira Service Management or similar ITSM tooling).
- Demonstrable experience working with third-party vendors and managed service providers (e.g. co-managed Azure and SOC/MDR arrangements) – raising, tracking and holding suppliers to account on tickets.
- Solid understanding of patch management, endpoint security and asset management practices.
- Relevant certifications and/or willingness to undergo training/certification as directed.
- Fast-paced environment that will require the aptitude to learn quickly on the job; flexibility to cover where needed.
- Good verbal and written communication skills.
- Good team working skills with the ability to teach/mentor junior staff members.
- Problem-solving aptitude with the ability to escalate, as appropriate.
- Willingness to undergo DBS check to allow access to PCI compliance estate.
We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.
This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you will work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.
You will need to be highly driven to achieve excellent results, looking beyond the BAU to find improvement in what we do, analytical mindset willing to learn new skills. This is a highly rewarding role; no two days are the same!
If you are the right person for the role, you will be part of an exciting journey in a dynamic, growing business.
Pay: £35,000.00-£38,000.00 per year
Ability to commute/relocate:
- Finchley N3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you willing to undergo a DBS check?
- As this is an urgent hire it would help us to know your notice period or when you are available.
Experience:
- Microsoft 365, Entra ID and Intune: 3 years (required)
- Microsoft Azure resources (VMs, SQL, networking)?: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
