Client manager Work, Jobs in Hatfield, Hrt (with Salaries)

Customer Support Executive ( 12 Month Fixed term)
PayByPhone —Hatfield
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Life insurance
Quick apply
Facilities Manager
OCS Group —Hatfield
- Leadership
- Communication skills
Quick apply
3d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Junior Performance Marketing Executive
Garage Style ltd —Peartree
- From £25,000 a year
- Full-time
- CRM software
- In-person
- Analytics
Quick apply
Reservations and Events Manager -Holiday Inn Hemel Hempstead
Valor Hospitality —Hemel Hempstead
- £32,000 - £34,000 a year
- Full-time
- Customer service
- Hotel
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Leader
Hertfordshire County Council —Welwyn Garden City
- £31,537 - £34,434 a year
- English
- Mentoring
- Training & development
Client Liaison Manager
Avery Healthcare —Hatfield
- £37,000 - £40,000 a year
- Negotiation
Quick apply
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
Customer Service Team Leader
Morgan Sindall Property Services Limited —Welwyn Garden City
- £35,000 a year
- Full-time
- Presentation skills
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
9d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
Front of House & Community Co-Ordinator - Highgate Studios
ST James Facilities —London
- £40,000 a year
- Full-time
- Front desk
- Communication skills
Quick apply
Assistant Contract Manager
Apcoa —Buntingford
- £36,000 a year
- Full-time
- Presentation skills
- Recruiting
- Contracts
- Annual leave
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Potters Bar
- £3,800 a month
- Full-time
Quick apply
General Manager - Mon to Fri
Lexington Catering —London
- £65,000 - £75,000 a year
- Full-time
- Customer service
- Recruiting
- Budgeting
Quick apply
11d
Events and Relationships Manager
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
- Communication skills
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
4d
Resource Manager
M Group —Stevenage
- PMP
- Data analysis skills
- Annual leave
- Employee assistance programme
Graduate Property Manager
Neil Douglas Block Management —Leighton Buzzard
- £26,500 - £29,750 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- In-person
- Annual leave
Quick apply
11d
Maintenance and Contracts Co-ordinator - Full Time
Levant —Leighton Buzzard
- £29,500 - £32,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
7d
Operations Manager
Sandra Tyler HR —Radlett
- £45,000 - £47,750 a year
- Full-time
- Administrative experience
- Driving
- Human resources
- Free parking
Quick apply
3d

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Customer Support Executive ( 12 Month Fixed term)

PayByPhone -
Hatfield

Quick apply

Job details

Fixed term contract
£30,000 - £35,000 a year

Benefits

Company pension
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Technical support
Ticket management systems
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration

Full job description

About PayByPhone

At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.

Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

About The Role

Location: Hatfield (Hybrid)

Employment type: 12 Months, Fixed - Term

Reports to: Global Director of Customer Experience and Support

To deliver fast, effective resolutions for our Cities, Businesses, and Consumer customers while ensuring the seamless operation of all PayByPhone products and services.

Key Responsibilities

Ticketing & Support

Manage and triage the PayByPhone ticketing system, ensuring queries are resolved within SLA and escalated to Dev or next-level support when needed

Handle back office requests: user account creation, penalty notice queries, and password resets

Coordinate outage communications

Client Management

Deliver monthly and KPI reports to clients

Manage PO and invoicing for client-related charges

Provide client training and identify upsell or training opportunities, flagging these to the Client Account Manager

Drive customer satisfaction through proactive solutions and Marketing collaboration on customer-focused messaging

Rates, Tariffs & Locations

Manage tariff changes and maintain client rates tables

Open and close locations as required, and coordinate parking zone signage

Support testing of rates, tariffs, and locations for new and expanding clients

Platform & Data

Test and identify platform bugs, reporting to internal teams

Analyse user interaction logs and system indicators to spot issues and trends

Maintain accurate client database records, dashboards, and task tracking documentation

Cross-Functional & Knowledge

Maintain up-to-date knowledge of PBP products and processes

Provide constructive feedback and customer insight to internal teams and the call centre to help inform training, quality and continuous improvement initiatives

Liaise with Operations, Sales, Product, Development, and Marketing teams, advising on product requirements

Other things you may get involved with:

Assist the Director of Customer Experience and Support in other tasks from time to time

Provide support for where required for all markets in which PayByPhone operates

Participate in events and opportunities to help promote and raise awareness of PayByPhone to public

Attend client meetings at the request of the Client Account Manager or the responsible manager for Client Account Management

Required Qualifications

At least 2 years experience of working in a client facing environment
Interest in technical topics
The ability to create well written documents
Excellent IT skills including Word, Excel & PowerPoint
The ability to gather, analyze and present material clearly and concisely
Educated to a degree level or similar professional training
Experience of using Salesforce Service Cloud
Experience in parking or technology

What We Offer

Compensation: The expected salary range for this role is £30,000 - £35,000. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.

Private Healthcare: Available effective Day 1, with no waiting period as well as optional dental coverage.
Pension scheme: All permanent employees get access to our pension scheme with 5% employer contribution
4x Life insurance: All permanent employees are covered under our life insurance

Career Growth & Learning Support: Opportunities for professional development, continuous learning, and career progression.

Working at PayByPhone

We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

Make things happen
Stay curious
Work together
Have fun
See through our customers’ eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.

PayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at [email protected].

Want to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.

Quick apply

Refine Your Search

client manager jobs in hatfield, hrt

Customer Support Executive ( 12 Month Fixed term)

Facilities Manager

Contact Centre Operations Manager

Junior Performance Marketing Executive

Reservations and Events Manager -Holiday Inn Hemel Hempstead

Customer Service Team Leader

Client Liaison Manager

Client Services Co-Ordinator Accounts

Customer Service Team Leader

JUNIOR SALES ADVISOR

Front of House & Community Co-Ordinator - Highgate Studios

Assistant Contract Manager

JUNIOR SALES CONSULTANT

General Manager - Mon to Fri

Events and Relationships Manager

Front of House Manager

Resource Manager

Graduate Property Manager

Maintenance and Contracts Co-ordinator - Full Time

Operations Manager

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