Customer support representative Work, Jobs in Hatfield, Hrt (with Salaries)

Customer Support Executive ( 12 Month Fixed term)
PayByPhone —Hatfield
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Life insurance
Quick apply
Customer Advisor
B&Q —Welwyn Garden City
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
2d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Potters Bar
- £3,800 a month
- Full-time
Quick apply
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
10d
Sales Representative
SBW Group Ltd —Hemel Hempstead
- £30,000 - £70,000 a year
- Full-time
- Computer literacy
- English
- Computer skills
- Free parking
Quick apply
Fire Door Call Centre Operator
CF Fire Doors —London
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- English
- Data entry
Quick apply
8d
Call Handler / Customer Support Representative (On-Site)
Work Work Ltd —London
- £2,200 - £2,300 a month
- Full-time
- Microsoft Word
- English
- In-person
Quick apply
9d
Inside Sales Representative
DASI LLC —Hatfield
- Sales
- Business development
Quick apply
2d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Customer Service Representative
Acrelec UK —Hemel Hempstead
- £21,158 - £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- POS
- IT
- Health & wellbeing programme
- Gym membership
Quick apply
6h
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Bar Manager
Hertfordshire Students' Union —Hatfield
- £30,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Employee assistance programme
- Employee discount
Quick apply
2d
Service Advisor
Porsche Retail Group —Hatfield
- £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Bid Coordinator
PayByPhone —Hatfield
- £37,000 - £43,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Research
- Life insurance
Quick apply
Client Success Representative
Woods Food Service —Uxbridge
- £33,092.80 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
8d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- Typing
- Communication skills
Customer Service
Costco Wholesale —Southall Broadway
- £25,420.00 - £39,701.57 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
5d
Sales Development Representative (UK)
Venatrix —London
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
Quick apply
National Account Manager - Public Sector UK
Indeed —London
- £55,000 - £83,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply

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Customer Support Executive ( 12 Month Fixed term)

PayByPhone -
Hatfield

Quick apply

Job details

Fixed term contract
£30,000 - £35,000 a year

Benefits

Company pension
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Technical support
Ticket management systems
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration

Full job description

About PayByPhone

At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.

Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

About The Role

Location: Hatfield (Hybrid)

Employment type: 12 Months, Fixed - Term

Reports to: Global Director of Customer Experience and Support

To deliver fast, effective resolutions for our Cities, Businesses, and Consumer customers while ensuring the seamless operation of all PayByPhone products and services.

Key Responsibilities

Ticketing & Support

Manage and triage the PayByPhone ticketing system, ensuring queries are resolved within SLA and escalated to Dev or next-level support when needed

Handle back office requests: user account creation, penalty notice queries, and password resets

Coordinate outage communications

Client Management

Deliver monthly and KPI reports to clients

Manage PO and invoicing for client-related charges

Provide client training and identify upsell or training opportunities, flagging these to the Client Account Manager

Drive customer satisfaction through proactive solutions and Marketing collaboration on customer-focused messaging

Rates, Tariffs & Locations

Manage tariff changes and maintain client rates tables

Open and close locations as required, and coordinate parking zone signage

Support testing of rates, tariffs, and locations for new and expanding clients

Platform & Data

Test and identify platform bugs, reporting to internal teams

Analyse user interaction logs and system indicators to spot issues and trends

Maintain accurate client database records, dashboards, and task tracking documentation

Cross-Functional & Knowledge

Maintain up-to-date knowledge of PBP products and processes

Provide constructive feedback and customer insight to internal teams and the call centre to help inform training, quality and continuous improvement initiatives

Liaise with Operations, Sales, Product, Development, and Marketing teams, advising on product requirements

Other things you may get involved with:

Assist the Director of Customer Experience and Support in other tasks from time to time

Provide support for where required for all markets in which PayByPhone operates

Participate in events and opportunities to help promote and raise awareness of PayByPhone to public

Attend client meetings at the request of the Client Account Manager or the responsible manager for Client Account Management

Required Qualifications

At least 2 years experience of working in a client facing environment
Interest in technical topics
The ability to create well written documents
Excellent IT skills including Word, Excel & PowerPoint
The ability to gather, analyze and present material clearly and concisely
Educated to a degree level or similar professional training
Experience of using Salesforce Service Cloud
Experience in parking or technology

What We Offer

Compensation: The expected salary range for this role is £30,000 - £35,000. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.

Private Healthcare: Available effective Day 1, with no waiting period as well as optional dental coverage.
Pension scheme: All permanent employees get access to our pension scheme with 5% employer contribution
4x Life insurance: All permanent employees are covered under our life insurance

Career Growth & Learning Support: Opportunities for professional development, continuous learning, and career progression.

Working at PayByPhone

We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

Make things happen
Stay curious
Work together
Have fun
See through our customers’ eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.

PayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at [email protected].

Want to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.

Quick apply

Refine Your Search

customer support representative jobs in hatfield, hrt

Customer Support Executive ( 12 Month Fixed term)

Customer Advisor

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Customer Service Consultant

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Fire Door Call Centre Operator

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Inside Sales Representative

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Customer Service Representative

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Bar Manager

Service Advisor

Bid Coordinator

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Customer Service

Sales Development Representative (UK)

National Account Manager - Public Sector UK

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