Support technician Work, Jobs in Heaton, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
11d
Maintenance Technician
Places for People —Newcastle upon Tyne
- £32,277.71 a year
- Overtime
- Annual leave
- Sick pay
11d
Senior IT Support Technician
David Gray Solicitors LLP —Newcastle upon Tyne
- £32,000 a year
- Full-time
- Driving
- Travel
- SharePoint
Quick apply
Superflex Roadside Patrol - Newcastle
RAC —Newcastle upon Tyne
- £50,669 - £57,000 a year
- Overtime
12d
Tier III Support Technician
Elfab Limited —North Shields
- Bachelor's degree
- No degree
- Computer networking
Quick apply
Electronics Technician
Voltsport Ltd —Gateshead
- £24,420.00 - £43,245.02 a year
- Full-time
- Engineering
- Maintenance
- Assembly
- Free parking
- Work from home
Quick apply
1d
Mobile Vehicle Technician - Newcastle
RAC —Newcastle upon Tyne
- £40,170 a year
- Overtime
- Automotive diagnostics
- Flexible schedule
IT Support Technician - INTERNAL ONLY
Percy Hedley Foundation —Newcastle upon Tyne
- IT
- Annual leave
- Employee assistance programme
2d
Research Technician
Newcastle University —Newcastle upon Tyne
- £29,588 a year
- Full-time
- Laboratory experience
- University
- Bachelor's degree
9d
Asset Supervisor
Pharos Offshore Group —Blyth
- £55,000 - £65,000 a year
- Full-time
- In-person
- Leadership
- Employee discount
- Referral programme
Quick apply
2d
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- AutoCAD
- Employee assistance programme
QC Technician Nightshift
AkzoNobel —Gateshead
- £30,000.00 - £37,528.61 a year
- Night shift
- Laboratory experience
- Quality control
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Roadside Technician - Newcastle
RAC —Newcastle upon Tyne
- £36,400 a year
- Overtime
- Automotive diagnostics
14d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
2d
Digital Support Apprentice
Pink Boutique —Newcastle upon Tyne
- £17,550 a year
- Full-time
- Warehouse experience
- IT
- In-person
- Free parking
- Store discount
Quick apply
Mechanical Technician
Siemens Energy —Newcastle upon Tyne
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
Workshop Technician Engineer
Jetwash North East Ltd —Wideopen
- £24,420 - £40,000 a year
- Full-time
- Maintenance
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
Multi Skilled Technician (Mech Bias)
Mitie —Newcastle upon Tyne
- 12 hour shift
- Hospital
- Maintenance
- Plumbing
- Employee discount
Dispenser
Boots —Tynemouth
- £16 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Bank Healthcare Technician
Optegra —Gateshead
- £13 - £16 an hour
- Part-time
- BLS Certification
- Microsoft Office
- IT
Quick apply

I want to receive the latest job alerts for support technician in heaton, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support technician jobs near heaton, twr

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year
11 days ago

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

support technician jobs in heaton, twr

2nd Line Support Technician

Maintenance Technician

Senior IT Support Technician

Superflex Roadside Patrol - Newcastle

Tier III Support Technician

Electronics Technician

Mobile Vehicle Technician - Newcastle

IT Support Technician - INTERNAL ONLY

Research Technician

Asset Supervisor

CAD Technician

QC Technician Nightshift

Roadside Technician - Newcastle

IT Support Technician

Digital Support Apprentice

Mechanical Technician

Workshop Technician Engineer

Multi Skilled Technician (Mech Bias)

Dispenser

Bank Healthcare Technician

I want to receive the latest job alerts for support technician in heaton, twr

Related Searches

Explore jobs in more locations

Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

Jobseeker tools

Employer Tools

Browse

Stay Connected