Planning lead Work, Jobs in Heavitree, Dev (with Salaries)

Call Centre Manager
Practice Plus Group IUC —Exeter
- £71,043.70 a year
- Leadership
Practice Manager
The South Lawn Medical Practice —Exeter
- £42,000 - £47,500 a year
- Full-time
- Management
- Human resources
- Leadership
- Free parking
- Sick pay
Quick apply
12d
Estate Delivery Team Manager
LiveWest —Clyst Honiton
- £42,400 - £47,100 a year
- Hybrid work
- Driving
- Annual leave
- Employee discount
2d
Head of Account Management
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
Operations Manager - Exeter
DPD Group UK —Exeter
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Visitor Operations Manager
National Trust —Tiverton
- £34,437 a year
- Full-time
- Free parking
- Employee assistance programme
3d
Planning Team Leader (M&E)
LiveWest —Clyst Honiton
- £21,700 - £40,300 a year
- Data analysis skills
- Annual leave
- Employee discount
6d
General Manager
Lincombe Hall Hotel —Torquay
- From £52,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Operations Manager
Network Plus —Exeter
- Team management
- Computer skills
- Communication skills
Quick apply
8d
Volunteer Coordinator
Powderham Castle —Exeter
- £26,000 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior Experimental Officer - Forensic Reporter
University of Exeter —Exeter
- £50,253 - £67,468 a year
- Travel
- Annual leave
Marketing Manager (Maternity Cover)
Otter Garden Centres —Ottery Saint Mary
- £24,000 - £40,000 a year
- Temporary
- Project management
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
8d
Front of House / Customer Care Manager
Energy Hair —Exeter
- £27,500 - £29,500 a year
- Full-time
- CRM software
- IT
- In-person
- Free parking
- Employee discount
Quick apply
7d
Project Manager
University of Exeter —Exeter
- £43,482 - £46,049 a year
- Hybrid work
- University
- Annual leave
Front-End Team Lead
DigiTickets —Exeter
- £52,000 - £58,000 a year
- Full-time
- Hybrid work
- JavaScript
- Mentoring
- APIs
- Annual leave
Quick apply
Operations Coordinator – Maintenance | Progression Into Leadership Role
DC Space & Storage Solutions Ltd —Exeter
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
Quick apply
2d
Design Team Leader
Kier Group —Exeter
- £50,000 - £57,500 a year
- Full-time
- Driving
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Service supervisor/planner
West Devon Fire Protection —Winkleigh
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
8d
Senior Planner (13243)
Tilbury Douglas —Exeter
- Full-time
- Civil engineering
- Construction experience
- Communication skills
- Annual leave
- Employee assistance programme
13d
Project Manager
Olympus Power Ltd —Exeter
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Microsoft Office
- Sick pay
Quick apply
1d

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Call Centre Manager

Practice Plus Group IUC -
Exeter

Apply Now

Job details

Permanent
£71,043.70 a year

Qualifications

Leadership

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Exeter

As the Call Centre Manager, you will play a critical role in leading the operational performance of our NHS 111 and Integrated Urgent Care contact centre. Reporting to the Head of IUH Contact, you will be responsible for ensuring the service delivers an exceptional patient experience while consistently achieving key performance targets, quality standards, and contractual requirements.

This is a highly visible leadership role that requires a balance of strategic thinking and hands-on operational management. You will work closely with managers, clinical teams, and stakeholders to drive service improvements, enhance performance, and create an environment where colleagues feel supported, engaged, and empowered to succeed.

You'll be joining a fast-paced and rewarding service that supports patients when they need healthcare advice and support most. Your leadership will be instrumental in ensuring that our teams deliver a caring, efficient, and high-quality service every day.

What you'll be doing

As Call Centre Manager, you'll be responsible for the day-to-day leadership and management of the contact centre operation, ensuring the service runs efficiently and effectively while delivering the highest standards of patient care.

This role is Monday-Friday however you will be doing the occasional weekend work if business dictates as there will be silver on-call duty as part of this role.

Key responsibilities include:

Providing inspirational leadership to managers and frontline teams, fostering a positive, high-performance culture that puts patients at the centre of everything we do.
Managing performance against key operational metrics, service levels, quality standards, and contractual KPIs, ensuring targets are consistently achieved or exceeded.
Supporting the recruitment, onboarding, development, and retention of colleagues, while conducting appraisals and identifying training and wellbeing needs.
Monitoring operational performance and analysing service data to identify trends, opportunities, and areas for improvement, using insight to drive informed decision-making.
Taking ownership of complaints and escalations, ensuring they are investigated thoroughly, resolved effectively, and used as opportunities to improve the service.
Ensuring appropriate staffing levels are maintained through effective workforce planning and proactively identifying and mitigating operational risks.
Contributing to the development of new policies, procedures, and operational initiatives that enhance efficiency, service quality, and patient outcomes.
Managing allocated budgets and resources responsibly, ensuring value for money while maintaining excellent service delivery.
Building strong relationships with internal and external stakeholders and representing the organisation at meetings, reviews, and service discussions as required.
Participating in the senior management on-call rota, providing leadership support outside of normal operational hours when required.

What we’ll look for in you

We're looking for an experienced operational leader who thrives in a fast-paced contact centre environment and has a genuine passion for delivering excellent customer and patient experiences. You'll be someone who can motivate teams, drive performance, and lead with confidence while maintaining a people-focused approach.

We're looking for an experienced and motivated leader who thrives in a fast-paced contact centre environment and is passionate about delivering excellent service. You'll be confident in managing teams, driving performance, and creating a positive culture where colleagues can succeed.

You will have:

Previous experience in a Call Centre, Contact Centre, or Operational Management role.
Strong leadership skills with the ability to coach, develop, and motivate teams.
Experience managing performance against KPIs, service levels, and quality standards.
A good understanding of workforce planning, resource management, and contact centre metrics.
Excellent communication, problem-solving, and stakeholder management skills.
Experience using contact centre technology, telephony systems, and performance reporting tools.
A proactive approach, with a focus on continuous improvement and delivering outstanding patient and customer experiences.

A good standard of education is required, with a degree-level qualification desirable but not essential.

At Practice Plus Group, we’re proud to be one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone, patients and colleagues alike, how we’d want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all.

Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check.

Apply Now

Refine Your Search

planning lead jobs in heavitree, dev

Call Centre Manager

Practice Manager

Estate Delivery Team Manager

Head of Account Management

Operations Manager - Exeter

Visitor Operations Manager

Planning Team Leader (M&E)

General Manager

Operations Manager

Volunteer Coordinator

Senior Experimental Officer - Forensic Reporter

Marketing Manager (Maternity Cover)

Front of House / Customer Care Manager

Project Manager

Front-End Team Lead

Operations Coordinator – Maintenance | Progression Into Leadership Role

Design Team Leader

Service supervisor/planner

Senior Planner (13243)

Project Manager

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