Account specialist Work, Jobs in Hebburn, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Intelligence and Investigations Specialist (North East of England)
NetWatch Global —Newcastle upon Tyne
- £27,533 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
10d
Estates & Facilities Administrator
Percy Hedley Foundation —Newcastle upon Tyne
- Call to connect
- Annual leave
- Employee assistance programme
12d
Bookkeeper
Apex Roofing Specialists Ltd —Newcastle upon Tyne
- From £16 an hour
- In-person
- Free parking
Quick apply
12d
B2B Energy Sales Consultant – Outbound Telesales
Northern Gas and Power —Newcastle upon Tyne
- £30,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
5d
Business Development Manager - Motorcycle Accident Management
Direct Accident Management Ltd —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Sales
- Business development
- Work from home
Quick apply
Admin Assistant – Finance/HR
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Oracle
- Management
- Human resources
- Annual leave
8d
Independent Living Support Worker (Female only)
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.55 an hour
- Part-time
- Experience working with individuals with disabilities
- In-person
- Care plans
- Free parking
- Store discount
Quick apply
12d
PR and Communications Executive
Percy Hedley Foundation —Newcastle upon Tyne
- Call to connect
- Annual leave
- Employee assistance programme
3d
Payroll Administrator
Ryecroft Glenton —Newcastle upon Tyne
- £24,900 a year
- Full-time
- Microsoft Outlook
- No experience needed
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Finance Business Partner
North Tyneside Council —North Tyneside
- £49,282 - £54,495 a year
- Full-time
9d
Business Development Manager
Swanton Care and Community —Sunderland
- £50,000 - £55,000 a year
- Remote
- CRM software
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
5d
Account Manager - North East England & Cumbria
Siemens —Durham
- Full-time
- Remote
- Business development
- Negotiation
- Annual leave
Quality Assurance Auditor & Advisor
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
5d
Internal Sales Executive
SIG Insulation & Dry Lining —Dunston
- CRM software
- Customer service
- Business development
- Employee discount
- Life insurance
Support Operational Specialist
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
HR & Accounts Assistant
Nicholsons Sealing Technologies Ltd. —Stanley
- Overtime
- Human resources
- Recruiting
- Organisational skills
- Free parking
- Annual leave
Quick apply
Service Delivery Supervisor - North East
HSL Compliance Limited —Durham
- £32,000 - £34,000 a year
- Team management
- Training & development
- Annual leave
- Sick pay
Quick apply
Fundraising Events Executive
Percy Hedley Foundation —Newcastle upon Tyne
- Call to connect
- Annual leave
- Employee assistance programme
5d
Customer Service Advisor
Barclays —Sunderland
- Monday to Friday
- Hybrid work
- Computer skills
- Communication skills
- Time management
1d

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Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year

Benefits

Additional leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
B2B
Relationship management
Customer interaction
Root cause analysis
Account management

Full job description

Customer Service Advisor

Salary - £26,227.50

Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm

When a business customer picks up the phone or sends an email, they’re trusting us to sort it. A billing query, a contract question, a supplier issue that needs specialist attention - as a Customer Services Advisor at Northern Gas and Power, you’re the person who makes it right.

You’ll sit within the Services team, reporting to the Customer Support Manager. Your job is to handle customer requests and queries with speed, professionalism, and genuine care while keeping our records accurate and liaising with energy suppliers on our customers’ behalf.

If you’re someone who thrives on solving problems, communicating clearly, and delivering a service you’d be proud of, this role will suit you.

What you’ll actually be doing

Handling customer requests submitted by phone and email prioritising, investigating, and resolving them efficiently
Investigating and resolving customer queries quickly and patiently - getting to the root cause, not just the symptom
Maintaining thorough and accurate customer account records across our database systems
Liaising with energy suppliers on behalf of our customers - chasing updates, escalating issues, and ensuring they receive the best possible service
Communicating proactively with customers as their contract start dates approach, ensuring a smooth transition to meet their energy needs
Supporting customer retention keeping customers engaged and identifying opportunities to strengthen the relationship
Keeping confidential records and financial information private and secure at all times
Learning and using various database systems and internal technology to deliver great customer care
Working as part of the wider NGP team supporting colleagues, spotting further business opportunities, and driving positive results

No two days look the same. One morning you might be working through a queue of email requests, contract queries, billing questions, supplier updates. The next, you’re on the phone resolving a complaint or coordinating with a supplier to fix a metering issue before a contract goes live. The pace is steady and the variety keeps things interesting.

What makes this rewarding

You’re the person who fixes it. Customers remember the person who went that extra mile to sort their problem. You’ll build real relationships with the businesses you support, and you’ll see the direct impact of your work every day
Energy industry exposure. You’ll learn how the commercial energy market works from the inside - suppliers, contracts, metering, procurement. It’s a genuine skill set that grows with you
A supportive team. You’ll work alongside experienced colleagues in a team that helps each other out. The Services team is collaborative, and the environment is professional without being stuffy
Room to grow. NGP is a large, international business.

What’s in it for you

Salary £26227.50
23 days holiday + additional December leave + bank holidays
Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)

Your first 90 days

Weeks 1–3: You’ll go through a structured induction covering NGP’s systems, processes, and the energy industry basics. You’ll shadow experienced advisors, learn the database and CRM tools, and start handling straightforward customer queries with support
Weeks 4–8: You’re handling your own caseload. Phone and email queries come directly to you, and you’re building confidence liaising with suppliers. You know where to find information, when to escalate, and how to keep customers updated. Your accuracy on records is consistent
Weeks 9–12: You’re a fully contributing member of the team. You manage queries independently, handle supplier escalations with confidence, and proactively flag emerging issues before they become problems. Colleagues and customers know they can rely on you

This is for you, if

You have experience in customer service, ideally in the energy industry, but strong service experience from other B2B environments will be considered
You’re comfortable using MS Office and picking up new systems quickly
You communicate effectively, both verbally and in writing - professionally and clearly, even when things are complicated
You can manage your own workload, prioritise competing demands, and work under pressure when needed
You’re self-motivated, resilient, and driven - you don’t wait to be told what to do next
You’re a natural problem solver who stays calm and patient, even with difficult queries
You’re a team player who supports colleagues and contributes to a positive working environment
Account management or B2B experience is a plus, but not essential

About Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions.

Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias.

Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Pay: £26,227.50 per year

Work Location: In person

Quick apply

Refine Your Search

account specialist jobs in hebburn, twr

Customer Service Advisor

Intelligence and Investigations Specialist (North East of England)

Estates & Facilities Administrator

Bookkeeper

B2B Energy Sales Consultant – Outbound Telesales

Business Development Manager - Motorcycle Accident Management

Admin Assistant – Finance/HR

Independent Living Support Worker (Female only)

PR and Communications Executive

Payroll Administrator

Finance Business Partner

Business Development Manager

Account Manager - North East England & Cumbria

Quality Assurance Auditor & Advisor

Internal Sales Executive

Support Operational Specialist

HR & Accounts Assistant

Service Delivery Supervisor - North East

Fundraising Events Executive

Customer Service Advisor

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