Patient experience manager Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Practice Manager – Private Medical & Aesthetic Clinic
Riverbanks Wellness —Harpenden
- £35,000 - £45,000 a year
- Full-time
- Management
- Inventory control
- English
- Free parking
Quick apply
4d
Neurorehabilitation Specialist
Neurokinex —Hemel Hempstead
- From £25,750 a year
- Full-time
- In-person
- Communication skills
- Time management
Quick apply
ADHD Assessor for Children (Self-employed)
Paloma Health —London
- Full-time
- Remote
- Experience working with children
- Communication skills
- Time management
Project Assistant - Clinical Safety
Medpace, Inc. —London
- Full-time
- English
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
6d
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
13d
Individual Giving & Legacy Relationship Manager
Garden House Hospice Care —Letchworth
- £35,000 - £38,000 a year
- Part-time
- CRM software
- Organisational skills
- Hospice
- Health & wellbeing programme
- Employee discount
Quick apply
Area Manager - Thames Valley
PortmanDentex —London
- Full-time
- Data analysis skills
- Travel
- Leadership
- Annual leave
Quick apply
Hospital Manager
SpaMedica —Watford
- £51,900 - £57,916 a year
- Full-time
- Management
- Employee discount
- Referral programme
Quick apply
Travel & Customer Service Coordinator
Suvoda —London
- Part-time
- Remote
- Spanish
- English
- Hotel
Quick apply
13d
Accounts Administrator
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Microsoft Word
- Communication skills
- Employee discount
Quick apply
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
Practice Manager
Woodhall Farm Medical Centre —Hemel Hempstead
- From £31,000 a year
- Part-time
- GP surgery experience
- Supervising experience
- Conflict management
Quick apply
Client Experience Manager
Expert Medical —London
- £30,000 - £48,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
10d
Mental Health Act Administrator
Priory —Felden
- £22,356 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
5d
Functional Skills English Tutor
TCHC Group —Dunstable
- £25,000 - £36,000 a year
- Monday to Friday
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Project Manager
University College London —London
- Full-time
- Remote
- PMP
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Facilities Management Monitoring Officer
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
4d
General Manager – General Surgery & Services
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £66,582 - £77,368 a year
- Full-time
- Business development
- Annual leave
3d
Clinical Data Manager
Cancer Research UK —London
- £39,000 - £44,000 a year
- Full-time
- Remote
- Nursing
- Organisational skills
- Communication skills
4d
People Advisor - 12 Month FTC
Doctor Care Anywhere —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
Quick apply
6d

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Practice Manager – Private Medical & Aesthetic Clinic

Riverbanks Wellness
Harpenden

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
4 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Management
Inventory control
Operations management
Payroll administration
English
Complaint handling
Patient service
Numeracy
Care Quality Commission compliance oversight
Healthcare practice management
Management reporting
Ongoing financial performance monitoring
Care Quality Commission standards
Financial management
Procurement management
Payroll processing
Operations leadership experience

Full job description

Full-time – 40 hours per week
£35,000–£45,000 depending on experience + performance-related bonus
Some flexible/home working available

Riverbanks is an established, doctor-led private medical aesthetics clinic in Harpenden.

We are looking for an experienced Practice Manager who can take responsibility for the day-to-day running and commercial performance of the clinic while maintaining the exceptional level of service expected by our patients.

This is not a beauty salon or spa management position.

You must have:

At least 5 years' experience managing a private medical or medical aesthetics clinic
Significant experience within medical aesthetics, with a strong understanding of aesthetic treatments and products
Experience working within a CQC-regulated healthcare environment
Excellent spoken and written English
Experience managing a premium private-patient experience
Strong commercial awareness and an understanding of revenue, costs and profitability
The confidence to run a medical practice independently and make appropriate operational decisions

Applicants whose management experience is solely within beauty salons or spas will not meet the essential criteria for this position.

The role

You will work closely with the Medical Director and take responsibility for:

Day-to-day management of the clinic
Managing reception and the complete patient journey
Delivering an exceptional experience for high-expectation private patients
Managing doctors' administrative requirements and diaries
Analysing revenue, diary utilisation and clinic performance
Improving enquiry-to-consultation and consultation-to-treatment conversion
Reactivating existing patients
Increasing appropriate treatment uptake and patient retention
Setting and monitoring revenue targets
Producing clear monthly KPI and performance reports
Payroll administration
Stock control and purchasing
Managing cleaners, contractors and external suppliers
Supporting CQC compliance, audits, policies and clinic governance
Handling patient concerns and complaints professionally
Remaining hands-on when required, including answering enquiries, helping reception and supporting patients directly

The person

We are looking for someone who is:

Commercially sharp
Firm, confident and decisive
Calm under pressure
Highly organised and detail-focused
Naturally warm, polished and professional
Able to make an excellent first impression
Comfortable dealing with discerning private patients
Proactive rather than waiting to be told what to do
Numerate and able to understand what drives profitability
An excellent written communicator
Comfortable taking genuine ownership of the practice

The successful candidate should be capable of running Riverbanks confidently when the Medical Director is not present.

What success looks like

Within the role, we expect the Practice Manager to:

Take operational management away from the Medical Director, improve the commercial performance of the clinic and grow revenue while protecting the exceptional patient experience and medical standards for which Riverbanks is known.

The position is primarily clinic-based, although some flexible working and working from home can be accommodated where appropriate.

Please apply with your CV and a brief explanation of your medical aesthetics management experience.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Application question(s):

How many years have you worked in a management position within a doctor-led private medical aesthetics clinic?
Have you had management responsibility within a CQC-regulated healthcare service?

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in hemel hempstead, hrt

Practice Manager – Private Medical & Aesthetic Clinic

Neurorehabilitation Specialist

ADHD Assessor for Children (Self-employed)

Project Assistant - Clinical Safety

Junior Project Manager

Individual Giving & Legacy Relationship Manager

Area Manager - Thames Valley

Hospital Manager

Travel & Customer Service Coordinator

Accounts Administrator

Client Services Co-Ordinator Accounts

Practice Manager

Client Experience Manager

Mental Health Act Administrator

Functional Skills English Tutor

Project Manager

Facilities Management Monitoring Officer

General Manager – General Surgery & Services

Clinical Data Manager

People Advisor - 12 Month FTC

I want to receive the latest job alerts for patient experience manager in hemel hempstead, hrt

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