Centre head Work, Jobs in Hertford, Hrt (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Support Centre L&D - Senior Support Centre L&D Manager
Whitbread —Dunstable
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Budgeting
Quick apply
14d
Student Conduct Officer (Medicine)
Imperial College London —South Kensington
- £48,246 - £55,434 a year
- Full-time
- No degree
- Annual leave
10d
Head of Immigration
Plumstead Community Law Cente —London
- £37,000 - £42,000 a year
- Full-time
- In-person
Quick apply
Head of People & Talent
amicable —London
- Up to £90,000 a year
- Hybrid work
- Team management
- Recruiting
- Contracts
- Employee assistance programme
Quick apply
3d
Admissions Manager
St Elizabeth's Centre —Much Hadham
- £29,338 - £32,793 a year
- Part-time
- CRM software
- Project management
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Customer Care Associate
Monica Vinader —London
- Weekend availability
- Travel
Quick apply
Contact Centre Advisor
Oaklands College —St Albans
- £25,780 - £28,166 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Annual leave
- Employee discount
1h
Head of Customer Service
WSET —London
- £55,000 - £65,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
6h
Head of Strategic Customers
Squid —London
- £75,000 - £200,000 a year
- Full-time
- Communication skills
Quick apply
TikTok Shop Affiliate Manager
Rex Brown Ltd —Greenford
- £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Work from home
- Employee discount
Quick apply
Travel Consultant
Trailfinders —London
- £42,000 - £47,000 a year
- Sales
Studio and Resource Coordinator
Another A Story —London
- Databases
- Communication skills
- Office experience
Office Manager
VIRTUS Data Centres —London
- Monday to Friday
- Organisational skills
- Contracts
- Front desk
7h
Head of People
Lloyd's of London —London
- Full-time
- No degree
- Leadership
- Communication skills
12d
Deputy Head of Safeguarding (North and South)
Lift Schools —London
- £60,000 - £65,000 a year
- Full-time
- Travel
- School
GCSE English Tutor
GoTutors Hendon —London
- £7 - £15 an hour
- Part-time
- English
- In-person
- Communication skills
Quick apply
14d
Customer Service Advisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Training & development
- Annual leave
13d
Accounts Receivable Manager
PEI Group —London
- Computer literacy
- Team management
- Training & development
Head of new business
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

centre head jobs in hertford, hrt

Head of Customer Experience

Support Centre L&D - Senior Support Centre L&D Manager

Student Conduct Officer (Medicine)

Head of Immigration

Head of People & Talent

Admissions Manager

Customer Care Associate

Contact Centre Advisor

Head of Customer Service

Head of Strategic Customers

TikTok Shop Affiliate Manager

Travel Consultant

Studio and Resource Coordinator

Office Manager

Head of People

Deputy Head of Safeguarding (North and South)

GCSE English Tutor

Customer Service Advisor

Accounts Receivable Manager

Head of new business

I want to receive the latest job alerts for centre head in hertford, hrt

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