Support specialist Work, Jobs in Heysham, Lan (with Salaries)

Helpline Officer - Kendal
Age UK South Cumbria —Kendal
- £23,441 - £25,443 a year
- Full-time
- Mentoring
- Front desk
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Customer Assistant
Lidl —Morecambe
- £13.45 - £14.45 an hour
- Full-time
- Bakery
- Store discount
- Employee discount
3d
Dispatch Technician
Optimum RX Lens Specialists —Morecambe
- £13.45 an hour
- Full-time
- Computer literacy
- Data entry
- In-person
- Employee assistance programme
- Employee discount
Quick apply
10d
Property Maintenance Coordinator
Lake District Estates —Kendal
- £30,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
8d
Food and Safety Officer
Lancaster City Council —Morecambe
- £35,412 - £46,142 a year
- Hybrid work
- Communication skills
- Annual leave
Customer Service Advisor - Weekends
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Ascentis —Lancaster
- From £23,133 a year
- Hybrid work
- CRM software
- Communication skills
- School
- Free parking
- Annual leave
3d
Research and Development Technical Assistant
GVS Filter Technology —Lancaster
- £28,000 a year
- Full-time
- Administrative experience
- Analysis skills
- Data entry
- Free parking
Quick apply
7d
Senior Product Development Manager (Qualifications & Assessments)
Ascentis —Lancaster
- £41,666 a year
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Free parking
- Annual leave
7d
Night Duty Housing Officer
CC Housing Management Ltd —Preston
- £12.95 an hour
- Night shift
- Conflict management
- In-person
- Negotiation
- Annual leave
Quick apply
Health & Safety Manager
Xyfil Ltd —Preston
- £17,500 - £22,500 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
10d
Senior Estate Ranger
The River Manor —Lancaster
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- In-person
- Free parking
Quick apply
1d
Service Manager
Affinity Supporting People (South) Ltd —Morecambe
- Up to £33,000 a year
- Full-time
- Team management
- Mentoring
- Training & development
- Referral programme
Quick apply
13d
Integrated Wellbeing and Bereavement Service Co Ordinator
Saint Mary's Hospice —Ulverston
- £15.21 an hour
- Hospice
Administration Assistant
Saint Mary's Hospice —Ulverston
- £14,258 a year
- Administrative experience
- Hospice
2d
Employment Specialist
Inspira (01) —Barrow-In-Furness
- Up to £30,900 a year
- Full-time
- Experience working with individuals with disabilities
- Data entry
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Care Co-ordinator
Specialist Care Team —Morecambe
- £14.60 an hour
- Full-time
- In-person
- Care plans
Quick apply
7h
Part-Time Internal Trainer
Believe Care —Preston
- £15 - £16 an hour
- Full-time
- Human resources
- Organisational skills
- In-person
Quick apply
Sales Representative (Commercial Executive)
Ascentis —Lancaster
- From £25,010 a year
- Hybrid work
- Databases
- Business development
- Communication skills
- Free parking
- Annual leave
13d
People Relations Manager
Saint Mary's Hospice —Ulverston
- £37,152 a year
- Management
- Human resources
- Hospice
2d

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support specialist jobs near heysham, lan

Helpline Officer - Kendal

Age UK South Cumbria
Kendal

Quick apply

Job details

Full-time
£23,441 - £25,443 a year

Benefits

Store discount
Health & wellbeing programme
Annual leave
Company pension
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Mentoring
Front desk
Customer interaction
Signposting to community resources
Communication skills

Full job description

Overview

We are seeking a dedicated Helpline Officer to work as a member of the Client Services team to provide vital first point of contact support for our client group, usually by the telephone but also for face-to-face drop-in clients. Provide a general assessment and effective triaging to ascertain if the client’s needs can be met by the provision of information and advice or the support to access it. Where appropriate provide the correct information or escalate to the Case Officer Team.

Responsibilities

Main Duties:

· To support the day-to-day running of the Helpline facility at Age UK South Cumbria
· To act as a first point of contact for older people in South Cumbria who call the Age UK South Cumbria Helpline for signposting/advice or any kind of support
· To receive referrals from Reception, and to cover Reception on occasion in order to act as a first point of contact for older people in South Cumbria who drop into our Resource Centre at 17 Finkle Street in Kendal
· Respond holistically and appropriately to the issues and needs identified and provide accurate, high-quality information and advice
· Liaise with the Duty Officer to ensure accuracy of advice given and for guidance as required
· Create referrals of appropriate urgency to Age UK Case Officers/Specialist teams or other relevant agencies/service providers
· Engage with clients in a friendly, courteous, prompt and appropriate manner, using excellent communication skills to always deliver high quality service
· To be aware of the particular needs of the whole range of client groups including those unable to access services directly and to refer these clients onto other services effectively
· Work as part of a team, contributing to meetings and attending relevant training
· To engage in a significant programme of training, including welfare benefit training, to equip you with the skills and knowledge required to provide a holistic response to client enquiries
· To work methodically and calmly under pressure, whilst effectively managing the demand of the service
· To access and accurately maintain electronic client records, calls and referrals ensuring compliance with the Data Protection Act, maintaining management information to assist in workload/demand profiling and to inform continuous improvements to the services provided
· Adhere to all Age UK South Cumbria Policies as indicated in the Employee Handbook
· Other such duties as may be required that are consistent with the duties and responsibilities of the post.
Part-time hours will be considered for the right applicant.

Previous applicants need not apply

There are five weeks paid holiday per year, increasing to six weeks after 5 years’ service, plus public holidays and an additional birthday day off. A health benefit scheme is available for staff after completing a probationary period of six months, and a pension scheme is available after three months’ service.

Please contact us on 01539 728118 or via email at [email protected] for an application pack. An application form must be submitted for your application to be considered.

PLEASE NOTE - We do not sponsor Visa's & this is an in person position based in our Kendal office.

Pay: £23,441.00-£25,443.00 per year

Benefits:

Company pension
Health & wellbeing programme
Store discount

Work Location: In person

Quick apply

Refine Your Search

support specialist jobs in heysham, lan

Helpline Officer - Kendal

Customer Assistant

Dispatch Technician

Property Maintenance Coordinator

Food and Safety Officer

Customer Service Advisor - Weekends

Customer Service Advisor

Research and Development Technical Assistant

Senior Product Development Manager (Qualifications & Assessments)

Night Duty Housing Officer

Health & Safety Manager

Senior Estate Ranger

Service Manager

Integrated Wellbeing and Bereavement Service Co Ordinator

Administration Assistant

Employment Specialist

Care Co-ordinator

Part-Time Internal Trainer

Sales Representative (Commercial Executive)

People Relations Manager

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