Guest experience leader Work, Jobs in Heythrop, Oxf (with Salaries)

Front Office Team Member
Heythrop Park Hotel —Heythrop
- £8.00 - £13.80 an hour
- Full-time
- Hotel
- Front desk
- Free parking
- Annual leave
6d
Event Planner - Cheltenham Racecourse - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Guest Experience Team Leader
Hiddenwell - Head Office —Moreton-In-Marsh
- £32,000 a year
- Full-time
- Hotel
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Food and Beverage Supervisor
Heythrop Park Hotel —Heythrop
- £28,594 a year
- Full-time
- Hotel
- Leadership
- Communication skills
12d
Operations Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Wild Swimming & Outdoor Spa Team Leader
FLÖ Wild Swimming & Spa —Buckingham
- £14 an hour
- 12 hour shift
- Hospitality
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Assistant General Manager
Everyman Media —Stratford-upon-Avon
- Full-time
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Multi-Site Hospitality Events Manager
The Kitchen & Co —Banbury
- £33,000 - £35,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
7h
Hotel - Duty Manager
Premier Inn —Evesham
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
People Operations Officer - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
Senior Event Manager
Aston Martin F1 —Silverstone
- Full-time
- Team management
- Budgeting
- Communication skills
Quick apply
6d
Case Writer (Case Centre on Public Leadership)
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Hybrid work
- Research
- Organisational skills
- Leadership
- Annual leave
21h
Spa Duty Manager (Fixed Term)
The Lygon Arms —Broadway
- £31,930 a year
- Weekend availability
- Bar
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Operation Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
6d
Gallery Host
RH —Banbury
- Weekend availability
- Leadership
- Flexible schedule
Quick apply
Research Assistant in Development Economics
University of Oxford —Oxford
- £35,681 - £38,366 a year
- Hybrid work
- Research
- Master's degree
- University
- Annual leave
6d
Operations Manager, Oxford
Pass the Keys —Oxford
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Guest services
Quick apply
Key Leader | Bicester Village
Lululemon —Bicester
- Weekend availability
- Bachelor's degree
- Travel
- Mentoring
- Annual leave
- Employee discount
Assistant Manager
Goodmerch Pubs —Stratford-upon-Avon
- £26,000 - £30,000 a year
- Full-time
- Hospitality
- Management
- Inventory control
Quick apply
5h
Housekeeping Manager
Heythrop Park Hotel —Heythrop
- £33,000 - £40,000 a year
- Full-time
- Hotel
- Training & development
- Communication skills
- Free parking
- Annual leave
13d

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guest experience leader jobs near heythrop, oxf

Front Office Team Member

Heythrop Park Hotel -
Heythrop

Apply Now

Job details

Full-time
£8.00 - £13.80 an hour
6 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Discounted or free food
Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Front desk
Hotel front office operations

Full job description

£8 - £13.80 / hour

Heythrop Park, United Kingdom

Full Time

Added 6 days ago

About the Role

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.

Up to £12.71 per hour (dependent on your age)

We have a fantastic opportunity for a Front Office Team Member to join us at Warner Hotels. As the first and last point of contact for our guests, you'll play a key role in creating memorable experiences from arrival through to departure. We're looking for someone with a warm, welcoming personality and a passion for delivering exceptional customer service. Working as part of a close-knit team, you'll help ensure every guest feels valued, cared for, and excited to return. At Warner Hotels, you'll be empowered to be yourself, make a real impact, and contribute to the unique experiences that make every stay special.

Why work with Warner Hotels? As a Front Office Team Member, you'll receive:

Free use of gym and leisure facilities
60% discounted food onsite
Pension scheme
A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
28 days annual leave per year (Inclusive of Bank Holidays)
Cycle to Work Scheme
20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
Life Assurance
Free Car Parking onsite
Family Friendly policies
Refer a friend scheme
Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
Access to a discounts platform including a points based discount plan to increase your retail discounts
Access your wages on demand through Aslan
Employee Assistance Programme
L&G Care Concierge
Glow Getters and Long Service Awards

Role Purpose:

The Front Office Team Member will be preparing all necessary guest information ahead of check in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences. As a valued member of our supportive team, you’ll have the opportunity to grow and develop your skills in delivering exceptional customer service, you will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area. Across reception, holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish. You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break.

Responsibilities:

Operational Oversight

Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving daytoday issues promptly, with guidance from senior managers when required.
Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey.

Guest Experience

Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.

Health, Safety & Compliance

Uphold all health, safety, hygiene, and compliance standards within the Front Office environment.
Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare.
Complete incident reports accurately and escalate concerns when needed.

Financial Awareness

Support cost efficient operations while ensuring the guest experience remains exceptional.
Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively.

Communication

Escalate urgent or sensitive matters promptly to senior leaders to maintain smooth operations and guest satisfaction.

Events & Problem Solving

Work collaboratively with internal teams to support event or function requirements related to the guest journey.
Respond decisively to issues or unexpected situations, minimising disruption and maintaining high service standards.

Behaviours, Skills & Experience

Understanding of frontofhouse operations, including checkin/out processes, guest journey touchpoints, and service standards.
Awareness of hotel products, packages, and onsite experiences to confidently inform and upsell to guests.
Knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.
Familiarity with reservation systems, CRM platforms, and hotel management software.
Experience working in a guest facing role within hospitality, retail, leisure, or a similar customer focused environment.

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [email protected]

Apply Now

Refine Your Search

guest experience leader jobs in heythrop, oxf

Front Office Team Member

Event Planner - Cheltenham Racecourse - Jockey Club Experiences

Guest Experience Team Leader

Food and Beverage Supervisor

Operations Manager - The Fish Hotel

Wild Swimming & Outdoor Spa Team Leader

Assistant General Manager

Multi-Site Hospitality Events Manager

Hotel - Duty Manager

People Operations Officer - Jockey Club Experiences

Senior Event Manager

Case Writer (Case Centre on Public Leadership)

Spa Duty Manager (Fixed Term)

Operation Manager - The Fish Hotel

Gallery Host

Research Assistant in Development Economics

Operations Manager, Oxford

Key Leader | Bicester Village

Assistant Manager

Housekeeping Manager

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