Location: Shot Tower
Hours: 37 hours per week
Contract Type: Permanent
DBS Requirement: Basic
Closing Date: 07/09/2026
The Opportunity
If you are an experienced and confident people manager who enjoys improving services, supporting colleagues and making a real difference to customers, the role offers an excellent opportunity to take the next step in your career.
As the Team Leader for the Blue Badge and Business Development teams within Parking Services, you will have the opportunity to plan, manage, organise, improve and direct the work of the teams to ensure the service is effective in delivering statutory services to the public in line with national guidelines set by the Department for Transport and local service agreements.
This is a varied role within Parking Services, providing the opportunity to contribute to the development and improvement of wider services. This role provides an excellent opportunity to develop your leadership experience while making a positive contribution to both residents and the wider organisation.
What you’ll be doing
- Lead, support and develop the Blue Badge and Business Development team, creating a positive working environment where people understand expectations and are supported to perform at their best.
- Oversee the quality and consistency of Blue Badge decision-making, providing guidance on more complex cases and ensuring decisions are fair, evidence-based and in line with Department for Transport guidance.
- Manage day-to-day service performance, workloads and priorities, responding to emerging pressures and making sure customers receive a timely and effective service.
- Identify and deliver service improvements, using performance information, customer feedback and operational experience to make processes more efficient, accessible and customer-focused.
- Help ensure the service operates within relevant legislation, council policies and financial requirements, addressing risks and escalating significant issues where necessary.
About you
- Experience of leading, supporting and developing a team, including managing performance, workloads and competing priorities.
- Strong decision-making and problem-solving skills, with the ability to review information objectively and make fair, evidence-based decisions.
- Experience of delivering a customer-focused service and maintaining high standards of quality, accuracy and consistency.
- The ability to communicate clearly and confidently with colleagues, customers and partners, including when dealing with complex or sensitive matters.
- Good organisational skills and the ability to manage a varied workload, respond to changing priorities and work effectively under pressure.
- A collaborative and supportive leadership style, with the ability to use initiative and contribute positively to a wider management team.
Who We Are
At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.
Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.
Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.
Why join Derby City Council?
At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.
Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:
Financial Benefits
- Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
- Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
- Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle
Work-Life Balance
- Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
- The option to purchase additional annual leave
- Flexible and hybrid working arrangements for many roles
- Flexible retirement options, where eligible
- Support for colleagues with caring responsibilities
Learning and Development
- Learning and development opportunities, with regular career conversations to support your growth
- Leadership and management development programmes, mentoring and professional qualifications
- Modern workspaces designed to support collaboration, productivity and wellbeing
Health and Wellbeing
- Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
- Free annual flu vaccinations
- Cycle2Work Scheme and free cycle training
Community and Inclusion
- Up to 1 hours of volunteering leave each year
- Recognition through initiatives including the Here for Derby Awards and Long Service Awards
- The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity
At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.
Some benefits are dependent on your role, contract or length of service.
How to apply
The closing date for this vacancy is specified at the top of the advert. Applications received after midnight on the closing date will not be accepted.
Interview dates: To be confirmed
Interview location: The Council House
If you would prefer to apply using your CV, please complete the attached Declaration Form and send it to [email protected].
Applications submitted by CV must include a completed Declaration Form to be accepted; this can be found at the bottom of the advert.
We also encourage you to complete the attached Equalities Form and return it to [email protected]. This is optional and will not affect your application.
Important Information
Links to the full Job Description and Person Specification are available below.
Before submitting your application, please read our guidance on filling in your application form and ensure your supporting statement clearly demonstrates how you meet the essential criteria in the Person Specification.
All employees will normally be appointed to the minimum of the grade for the role.
Where a DBS requirement is indicated at the top of this advert, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process.
Where a Market Rate Supplement is indicated at the top of this advert, it is paid in addition to the basic salary and is subject to regular review. The supplement may be reduced or withdrawn and will reduce in line with incremental progression and pay awards.
The Council has a legal obligation to consider suitable redeployment opportunities for employees at risk of redundancy. Consequently, this vacancy may be withdrawn before the advertised closing date if it is filled through the Council's redeployment process.
Equality, Diversity and Inclusion
At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.
As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.
We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.
If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.
If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [email protected] .
