Customer experience manager Work, Jobs in Hitchin, Hrt (with Salaries)

Regional People Manager - Central
JDSPORTS —Luton
- Full-time
- Human resources
- Mentoring
- Employee discount
Quick apply
10d
Dental Receptionist
Obex Dental —Hitchin
- £12.75 - £15.00 an hour
- Full-time
- Administrative experience
- Travel
- In-person
- Annual leave
Quick apply
11d
Resident Engagement Coordinator
Innovus —Bedford
- Up to £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Operations Controller(OOH)
CitySprint —Letchworth
- £26,757 - £29,345 a year
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Activity Facilitator - Heritage Lounge
Heritage Lounge —Letchworth
- £14 an hour
- Part-time
- Customer service
- Care experience
- Organisational skills
- Referral programme
Quick apply
12d
Branch Manager
Savvi Travel —Hitchin
- £31,000 - £37,000 a year
- Part-time
- Customer service
- Supervising experience
- In-person
- Employee discount
Quick apply
4d
Studio Manager
LP Display Ltd —Letchworth
- £35,000 - £50,000 a year
- Overtime
- AutoCAD
- Customer service
- Assembly
Quick apply
5d
Business Support Coordinator/ Personal Assistant
Leonardo UK Ltd —Luton
- £31,253 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Flexible schedule
- Referral programme
10d
Key Account Manager
Bionic Services Ltd —Luton
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Replenishment Manager
B&M Retail —Hitchin
- £27,873 a year
- Weekend availability
- Leadership
- Employee discount
Live Events - Hire Coordinator
IPS —Bletchley and Fenny Stratford
- From £29,000 a year
- Full-time
- Microsoft Excel
- SQL
- SharePoint
- Free parking
- Life insurance
Quick apply
13d
Customer Service Advisor
Bionic Services Ltd —Luton
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
6d
ERSOU - CTP - Police Staff - Scale 6 - Performance Researcher
Bedfordshire Police —Stevenage
- £33,603 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Lead Online Manager
Sainsbury's —Letchworth
- From £36,250 a year
- Management
- Leadership
- Employee discount
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Air Conditioning Breakdown and Installation Co-Ordinator
AAC Service & Maintenance Ltd —Hitchin
- £35,000 - £45,000 a year
- Full-time
- Microsoft Outlook
- Maintenance
- English
- Free parking
Quick apply
Finance Assistant – Accounts Receivable Concessions
London Luton Airport —Luton
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Experience Manager
Sainsbury's —Luton
- From £32,700 a year
- Management
- Leadership
- Employee discount
12d
ERSOU - CTP - Police Staff - Scale 6 - Performance Researcher
Hertfordshire Constabulary —Stevenage
- £33,603 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Client Manager
Worknest Secure —Stevenage
- Sales
- Marketing
- Bachelor's degree
- Annual leave

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Regional People Manager - Central

JDSPORTS -
Luton

Quick apply

Job details

Full-time
10 days ago

Benefits

Employee discount

Qualifications

Change management
Human resources
Mentoring

Full job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Title: Regional People Manager – JD Brand UK
Working Hours: 40 Hours
Reporting to: Head of People Partnering – JD Brand Retail UK & IRL
Location: Field based covering Central England

Role objectives and KPI’s:
This role will play a pivotal part in executing the Group People strategy in line with commercial objectives set by the business unit. As a key member of the People team, the People Manager will be responsible for providing a proactive service to the JD Brand Retail function. In conjunction with the Senior People Business Partner, the role will lead and support on various projects/working groups, internally and externally to support business objectives, influencing the key stakeholders to ensure the People strategy is reflected in all decisions and actions taken.

Responsibilities:

Building trusted relationships with stakeholders and leaders in the business unit to understand and achieve objectives.
In conjunction with the Senior People Business Partner, develop and implement People strategies and initiatives aligned with the overall business strategy.
Provide guidance on change management, employee relations, performance management, compensation and benefits, policy & process and diversity & inclusion.
Support with retention strategies, identifying potential issues and supporting decision making to increase colleague engagement.
Coaching, supporting and mentoring line managers to promote a full understanding of Group policies and values in order to promote a positive JD people culture.
Provide expert advice on disciplinary, grievance, absence management and performance management cases, working autonomously to manage and resolve a range of complex cases empathetically, conducting thorough and objective investigations and communicate outcomes clearly and articulately with the aim of minimising appeals taking a “hands on” approach where appropriate.
Analyse trends and metrics in partnership with senior key stakeholders within the People team to develop solutions
Continual professional development, sharing emerging trends to support the development of people strategies.
Responsibility for conducting exit interviews, analysing and identifying outputs to identify areas to improve the overall colleague experience.
In collaboration with CoE’s analyse the output of annual engagement survey data, to support with departmental people change initiatives.

Competencies:

Stakeholder management: Ability to work effectively with others including senior leaders in an environment susceptible to change. Works to build relationships to create a collaborative environment where listening, consulting, and proactively communicating is key.
Data analysis: Ability to collect, analyse and interpret numerical, verbal, and other types of people data to inform decision making.
Change management: Adapts and responds positively to organisational change and ambiguity, making positive use of the opportunity change management creates.

Skills and Experience:

Level 5 CIPD qualification or equivalent.
Current in-depth knowledge of HR legislation and best practice procedures.
Proven as a HR generalist, having supported with significant organisational change and employee relations cases in a complex business environment.
Strong proven experience of stakeholder management

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

Quick apply

Refine Your Search

customer experience manager jobs in hitchin, hrt

Regional People Manager - Central

Dental Receptionist

Resident Engagement Coordinator

Operations Controller(OOH)

Activity Facilitator - Heritage Lounge

Branch Manager

Studio Manager

Business Support Coordinator/ Personal Assistant

Key Account Manager

Replenishment Manager

Live Events - Hire Coordinator

Customer Service Advisor

ERSOU - CTP - Police Staff - Scale 6 - Performance Researcher

Lead Online Manager

Customer Success Account Manager

Air Conditioning Breakdown and Installation Co-Ordinator

Finance Assistant – Accounts Receivable Concessions