It support specialist Work, Jobs in Hoddesdon, Hrt (with Salaries)

IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
IT Specialist
AutoIdeal —Welwyn
- £900 a week
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
3d
IT Systems Support Analyst (Interim)
Institute of The Motor Industry —Hertford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Work from home
- Life insurance
Quick apply
IT Build, Stock & Dispatch Technician
ITS Digital Ltd —Hertford
- £28,000 - £32,000 a year
- Full-time
- Schematics
- Microsoft Office
- IT
- Free parking
- Employee discount
Quick apply
4d
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Technician (Shop-based)
ITS Digital Ltd —Hertford
- £30,000 - £35,000 a year
- Full-time
- Software troubleshooting
- Windows
- Driving
- Free parking
- Bereavement leave
Quick apply
12d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
IT Support Officer
Evestia Clinical —Letchworth
- Hybrid work
- Customer service
- SharePoint
- IT
- Employee assistance programme
- Life insurance
Quick apply
1d
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- Windows
- Microsoft Office
- In-person
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
- Computer networking
- IT
- Linux
IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
5d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply

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IT Support Specialist

Pharmaron -
Hoddesdon

Quick apply

Job details

Qualifications

Microsoft Windows Server
Azure
Computer Science
Windows
Microsoft Office
Database design
Computer hardware
IT support
Mentoring
Software development
IT
CompTIA Security+

Full job description

Job Introduction

Position: IT Support Specialist
Location: Hoddesdon

Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We’re proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com.

About the Role

We have a new opening for an IT Support Specialist in Hoddesdon to act as a higher-level technical resource on the Service Desk team. You will manage complex issues and contribute to audits, problem management, and service improvement initiatives.

This role encompasses responsibilities at both Analyst and Technician levels when required.

At Pharmaron we offer:

Vibrant and dynamic employment – we are a highly specialised, growth company operating in a critical sector of the economy – our future is strong and exciting!

Opportunities to develop your skills and yourself – our rapid growth brings greater opportunities for you to learn and grow faster!

A great team where we all support each other – enjoy your work – after all you spend about a third of your time here!

Key Roles and Responsibilities:

Resolve high-priority and complex support cases.
Resolve 1st line and 2nd line incidents on the service desk and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required.
Review and improve internal documentation and Knowledge Base content.
Lead in the resolution of problem tickets and support project delivery.
Mentor Analysts and Technicians in technical procedures and knowledge sharing.
Drive documentation accuracy and ensure audit-readiness.
Contribute to DR testing, security awareness, and ISO/ITIL audit preparation.
Represent the Service Desk in cross-team technical meetings.
Maintain Level 1 and 2 support capabilities when operational gaps occur.
Support project work involving Office 365 migrations, infrastructure changes, vendor engagements, and new application rollouts.
Actively involved in cross-site collaboration.
Contribute to the development and execution of the IT Service Desk roadmap.

Requirements:

Essential

Degree or vocational qualification in IT or Computer Science (or equivalent experience)
ITIL 4 Foundation
3-5 years in a Service Desk or IT support capacity
Experience leading or mentoring within technical teams
High level experience with computer hardware systems and Windows operating systems

Desirable

Microsoft Endpoint Administrator (MD-102)
Azure Fundamentals
Microsoft Security Foundation or CompTIA Security+
Proven ability to operate scientific systems and Website development programs
Software development and/or database design experience
Microsoft Windows Server Administration

Why Pharmaron?

Collaborative Culture: Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

Pharmaron is a premier R&D service company supporting the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities having established diverse drug R&D service capabilities, ranging from synthetic, medicinal, and analytical chemistry, biology, DMPK, pharmacology, drug safety assessment, radiochemistry and isotopically labelled metabolism, chemical & pharmaceutical development to clinical development. With operations in China, US and UK staffed by over 25,000 employees, Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan, and China.

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it support specialist jobs in hoddesdon, hrt

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