Service desk engineer Work, Jobs in Holloway, Gtl (with Salaries)

Service Desk Engineer
The International Transport Workers Federation (ITF) —London
- £47,223 a year
- Full-time
- Continuous improvement
- Communication skills
3d
Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- From £55,662 a year
- Full-time
- Travel
- In-person
- Communication skills
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —London
- £28,000 a year
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
Service Desk Engineer
RFA —London
- Computer Science
- Bachelor's degree
- SharePoint
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Communication skills
Office Assistant
PEI Group —London
- Overtime
- Hospitality
- Microsoft Office
- Front desk
- Annual leave
- Employee assistance programme
8d
Assistant Service Desk Coordinator
Delta Security (1962) Ltd —London
- £26,000 - £28,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
11d
IT Service Desk Engineer
McBrides Accountants LLP —Bexley
- Travel
- SharePoint
- Communication skills
11d
Construction Robot Operator, UK
Monumental —London
- Full-time
- Software troubleshooting
- Engineering
- English
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
IT Service Desk Engineer
DJH —London
- Hybrid work
- Travel
- SharePoint
- Communication skills
Quick apply
11d
IT Support Engineer
InfoTrack —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
5d
Senior Service Desk Engineer
Cvent —London
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
9d
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
12d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills

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Service Desk Engineer

The International Transport Workers Federation (ITF)
London

Apply Now

Job details

Full-time
£47,223 a year
3 days ago

Qualifications

Technical troubleshooting
Incident queue management
IT service management
User account provisioning
Ticket management
User account management
Continuous improvement
Ticket management systems
Technical writing
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

Are you an IT support professional with a passion for delivering exceptional service? The ITF is seeking a Service Desk Engineer to provide responsive technical support, maintain reliable digital systems, and enhance the user experience across a global organisation. Working as part of the Systems, Digital and Data team, you’ll play a key role in keeping our technology running smoothly.

ABOUT THE ROLE

The Service Desk Engineer ensures the smooth and efficient delivery of IT services across the organisation. You’ll be the first point of contact for staff seeking technical assistance, providing high-quality first- and second-line support while maintaining the stability and reliability of our digital platforms.

You’ll handle service requests and incidents, manage tickets within agreed SLA's, and ensure users receive timely, clear, and user-friendly resolutions. The role also supports onsite IT operations at our London office, including audiovisual systems and hybrid meetings, and contributes to wider digital improvement initiatives.

This is an exciting opportunity for an experienced, user-focused IT professional who enjoys solving problems, supporting others, and helping shape how technology empowers the organisation.

Key responsibilities include:
Technical Support: Provide first- and second-line technical support to users across the organisation. Deliver onsite assistance for audiovisual, and conferencing systems. Support hybrid meetings and events, troubleshooting AV and connectivity issues.

Incident & Request Management: Manage incidents and service requests through the service desk system, ensuring timely resolution. Escalate complex issues to higher support tiers or specialist teams when necessary. Monitor service performance and identify opportunities for improvement.

User Life-cycle Support: Assist with staff on-boarding, movers, and leaver processes (account setup, equipment, etc.), ensuring smooth transitions and continuity of IT access.

Documentation & Knowledge Sharing: Create and maintain IT documentation, FAQs, and user guides to support self-service and consistent resolution. Maintain accurate records of systems, assets, and procedures.

Security & Compliance: Uphold IT security standards, data protection, and GDPR protocols. Promote secure user practices and report potential risks or breaches.

Collaboration & Continuous Improvement: Work closely with the wider Systems, Digital and Data team on infrastructure and transformation projects. Identify and contribute to process improvements that enhance service quality and efficiency.

ABOUT YOU

We’re looking for a motivated, technically capable, and service-oriented individual who takes pride in helping others and delivering excellence.

Technical Expertise: Hands-on experience providing first- and second-line IT support, with strong troubleshooting skills and a good grasp of Microsoft platforms, collaboration tools, and networking fundamentals. Experience supporting audiovisual and meeting room systems.

User-Focused Mindset: Excellent interpersonal and communication skills with non-technical users, and the ability to resolve issues efficiently.

Continuous Improvement & Innovation: A proactive approach to improving service quality — whether through documenting solutions, refining processes, or adopting new technologies. A commitment to learning and staying current with emerging digital trends.

The International Transport Workers' Federation (ITF) is a global union federation of transport workers' trade unions. Our HQ is in London with International offices include Amman, Hong Kong, Nairobi, Montreal, New Delhi, Abidjan, Rio, Tokyo, Singapore, and Sydney.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Apply Now

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