E commerce manager Work, Jobs in Horsforth, Wyk (with Salaries)

Head of Aftersales
Lassic —Bradford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
9h
Commercial Merchandiser
HC Slingsby —Shipley
- Up to £35,000 a year
- Full-time
- Merchandising
- English
- Continuous improvement
- Free parking
Quick apply
4h
E-Commerce Manager
Sepia Moda —Leeds
- £3,700 a month
- Full-time
- Marketing
- Project management
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
3d
E-Commerce Manager
EXPRESS GADGETS LIMITED —Leeds
- £30,000 - £35,000 a year
- Full-time
- Heavy lifting
- Merchandising
- Forklift
Quick apply
E-commerce and warehouse manager
The Leisure Warehouse —Wetherby
- From £27,000 a year
- Overtime
- Organisational skills
- Warehouse experience
- Computer skills
Quick apply
Final Mile Territory Manager
Evri —Tadcaster
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV —Bradford
- Software troubleshooting
- English
- Analysis skills
14d
Marketing Co-ordinator
Faith Personnel —Bradford
- £30,000 - £35,000 a year
- Full-time
- Marketing
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Post Production Manager
Soar With Us —Leeds
- £35,000 - £42,000 a year
- Full-time
- Remote
- Organisational skills
- Training & development
- AI
- Annual leave
- Life insurance
Quick apply
3h
Catering Marketing Manager
Bestway Group —Bradford
- Full-time
- Management
- Presentation skills
- Budgeting
- Annual leave
Quick apply
Amazon Marketplace Manager
Sweet Squared —Leeds
- £38,000 - £42,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Regional Manager (North)
InPost UK —York
- Hybrid work
- Continuous improvement
- Quality control
- Travel
- Annual leave
Quick apply
Delivery Team Trainer
Evri —Bradford
- £28,000 - £30,000 a year
- Full-time
- Travel
- Mentoring
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV Incorporated —Bradford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Analysis skills
Quick apply
9d
Product Manager
Drive DeVilbiss Healthcare —Halifax
- Full-time
- Product management
- Leadership
- Free parking
- Annual leave
Quick apply
Senior Paid Social Manager
Soar With Us —Leeds
- £45,000 - £55,000 a year
- Full-time
- Remote
- Mentoring
- Organisational skills
- AI
- Annual leave
- Life insurance
Quick apply
4h
Marketing Manager
SmartPandas —York
- £30,000 - £50,000 a year
- Full-time
- Marketing
- Data analysis skills
- Analysis skills
Quick apply
Invoicing & Accounts Receivable - Billing Analyst
Evri —Leeds
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- SharePoint
13d
Invoicing & Accounts Receivable - Credit Controller
Evri —Leeds
- £28,000 - £30,000 a year
- Full-time
- Organisational skills
Affiliate Marketing Manager
247 Group —Leeds
- £25,000 - £32,000 a year
- Full-time
- Remote
- Organisational skills
- Communication skills
- Negotiation
Quick apply

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Head of Aftersales

Lassic
Bradford

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
9 hours ago

Benefits

Free parking
Casual dress
Employee discount
On-site parking

Qualifications

Customer service
Stakeholder liaison
Data analysis skills
Internal department liaison
Complaint handling
E-commerce
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Employee performance appraisals
Management reporting
Project leadership
Leadership
Communication skills
Progress tracking

Full job description

Head of Aftersales

We are one of the UK’s leading suppliers of flat-pack furniture and household items.

Lassic is looking to appoint an experienced Aftersales Manager to take overall ownership of the Customer Service, Returns and Parts functions and drive improvements across the aftersales operation.

Key Responsibilities will include:

· Take overall responsibility for the performance and development of the Customer Service, Returns and Parts department.

· Review existing processes, systems and ways of working, identifying inefficiencies and opportunities to improve the customer experience.

· Establish clear KPIs, targets and performance measures, creating a culture of accountability and continuous improvement.

· Introduce robust processes and standards to improve response times, resolution rates, returns handling and overall customer satisfaction.

· Manage relationships with external system providers, couriers and selling platforms, ensuring issues are addressed effectively and improvements are implemented.

· Analyse customer feedback, complaints, returns and operational data to identify trends and drive corrective action.

· Ensure that problems are approached with a “how do we solve this?” mentality rather than simply identifying what went wrong.

· Provide regular reporting and insight to the Managing Director, highlighting performance, challenges, opportunities and progress against improvement plans.

· Take ownership of projects and initiatives designed to improve efficiency, reduce costs and enhance the customer experience.

· Work collaboratively with internal departments to improve communication, service delivery and efficiency.

· Identify and implement process improvements to reduce errors and enhance the customer experience.

· Conduct regular one-to-one meetings, performance reviews and coaching sessions.

· Support recruitment, onboarding, training and continuous improvement initiatives.

· Support with Ad hoc projects when required.

What We're Looking For

You are likely to have:

· Previous experience as an Aftersales Manager or in a similar Senior Customer Service.

· A proven track record of delivering Aftersales KPIs.

· Strong leadership and people-management skills.

· Experience improving processes and implementing effective solutions.

· Strong analytical and problem-solving skills.

· Experience working with online retail marketplaces and e-commerce platforms.

· Excellent communication and organisational skills.

· A self-motivated, results-focused and commercially aware approach.

This is an excellent opportunity for an experienced Aftersales Manager to join a successful SME business where they can have genuine influence and make a measurable impact.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

e commerce manager jobs in horsforth, wyk

Head of Aftersales

Commercial Merchandiser

E-Commerce Manager

E-Commerce Manager

E-commerce and warehouse manager

Final Mile Territory Manager

Representative Customer Service / Order Management Specialist (e-commerce)

Marketing Co-ordinator

Post Production Manager

Catering Marketing Manager

Amazon Marketplace Manager

Regional Manager (North)

Delivery Team Trainer

Representative Customer Service / Order Management Specialist (e-commerce)

Product Manager

Senior Paid Social Manager

Marketing Manager

Invoicing & Accounts Receivable - Billing Analyst

Invoicing & Accounts Receivable - Credit Controller

Affiliate Marketing Manager

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