Service desk support Work, Jobs in Hounslow (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Kitchen Helper/ front office
Sarpanch ji —London
- Part-time
- Hotel
- Front desk
- Phone etiquette
- Free parking
Quick apply
Receptionist
Treehouse Hotel London —West London
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Bereavement leave
Quick apply
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Front desk
- Communication skills
Quick apply
Hostel Team Member
Rest Up London —London
- £13 an hour
- Part-time
- Hospitality
- Front desk
- In-person
- Flexible schedule
Quick apply
10d
Packaging and Warehouse Operative
Cencora —Feltham
- Full-time
- Continuous improvement
- Warehouse experience
- Communication skills
Museum Supervisor
The Sherlock Holmes Museum —London
- £15 an hour
- Weekend availability
- Sales
- Computer literacy
- Merchandising
- Store discount
- Health & wellbeing programme
Quick apply
Food & Beverage Assistant
Radisson Red London Twickenham —Twickenham
- Part-time
- Serving
- Bar
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Front desk
Quick apply
12d
Part-Time Office Assistant
YouLend —London
- £30,000 a year
- Monday to Friday
- Hospitality
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
2d
Receptionist
JLL —Feltham
- Monday to Friday
- Computer literacy
- Hotel
- Continuous improvement
10d
Automotive Service Advisor
Ashley MOT & Service Centre —Walton-on-Thames
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
Quick apply
Community Host / Leisure Assistant.
Vivify Venues —Twickenham
- £10.85 - £12.71 an hour
- Customer service
- In-person
- School
- Free parking
- Referral programme
Quick apply
Front Office Assistant
Radisson Red London Twickenham —Twickenham
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Weekend Night Cleaner
Elior UK —Hounslow
- £12,480 a year
- Part-time
- Cleaning
- Communication skills
Quick apply
Casual Lounge Host
Elior UK —Hounslow
- £13.15 an hour
- Communication skills
Quick apply
Receptionist/Administrator
Brentford Health & Dental —Brentford
- £12.71 - £15.00 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
Quick apply
7d
Weekend Cleaner
Elior UK —Hounslow
- £10,941 a year
- Part-time
- Cleaning
- Communication skills
Quick apply

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk support jobs in hounslow

Customer Service Host - T3

Customer Service Host

Customer Service Host - T2

Kitchen Helper/ front office

Receptionist

Concierge (Casual Hours)

Hostel Team Member

Packaging and Warehouse Operative

Museum Supervisor

Food & Beverage Assistant

Front Desk Agent

Part-Time Office Assistant

Receptionist

Automotive Service Advisor

Community Host / Leisure Assistant.

Front Office Assistant

Weekend Night Cleaner

Casual Lounge Host

Receptionist/Administrator

Weekend Cleaner

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