Customer service supervisor Work, Jobs in Hoxton, Gtl (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
12d
Supervisor
Holland & Barrett —London
- £15.09 an hour
- Overtime
- Customer service
- Leadership
- Store discount
- Annual leave
5d
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
RSOC Supervisor
BidvestNoonan —London
- £22.55 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
Front Office Supervisor
Hilton —London
- £14.79 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Post Office Supervisor
Ryman —London
- £13.32 an hour
- Part-time
- Communication skills
- Employee discount
- Referral programme
9d
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
E-Commerce Team Leader
F5 —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Business development
Quick apply
Front Office Supervisor
AccorHotel —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
13d
Service Team Leader
Rygor Auto —London
- £35,000 - £37,000 a year
- Full-time
- Communication skills
- Time management
- Health & wellbeing programme
- Annual leave
Ops Shift Manager (Night)
HIVED —London
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
12d
Guest Services Supervisor
Maybourne —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Sales Supervisor
KITH —London
- £16 an hour
- Weekend availability
- Management
- Communication skills
Assistant Store Manager (Full-Time)
Pandora Jewelry —London
- £34,850 - £42,600 a year
- Part-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Administrator Team Leader Stansted
Swissport International AG —London
- Weekend availability
- Customer service
- English
1d
Key Accounts Sales Support & Supply Chain / CSL Team leader
ADM —London
- Team management
- Business
- Communication skills
14d
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Front Office Supervisor
Royal Lancaster London —London
- £28,909.55 - £32,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Front Office Supervisor
Marriott International, Inc —London
- Weekend availability
- English
- Hotel
- Guest services
Retail Team Leader
Brindisa Ltd —London
- £32,260 a year
- Full-time
- Sales
- In-person
- Employee assistance programme
- Employee discount
Quick apply
15h

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customer service supervisor jobs near hoxton, gtl

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
12 days ago

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in hoxton, gtl

Customer Success Supervisor

Supervisor

Operations Supervisor, AMZL

RSOC Supervisor

Front Office Supervisor

Post Office Supervisor

Retail Supervisor

E-Commerce Team Leader

Front Office Supervisor

Service Team Leader

Ops Shift Manager (Night)

Guest Services Supervisor

Sales Supervisor

Assistant Store Manager (Full-Time)

Administrator Team Leader Stansted

Key Accounts Sales Support & Supply Chain / CSL Team leader

Assistant Store Manager - Canary Wharf

Front Office Supervisor

Front Office Supervisor

Retail Team Leader

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