Customer service manager Work, Jobs in Huntingdon District, Cam (with Salaries)

Head of Operational Excellence & Business Transformation
Trade Mastermind Limited —Peterborough
- £80,000 - £120,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
6d
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
5h
Sales Manager
Vindis Group —Huntingdon
- Customer service
- Employee assistance programme
Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
9d
Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
7d
Retail Deputy Manager
The Works —Huntingdon
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
14d
Campaign Manager
Juniper Education —Peterborough
- £40,000 a year
- Remote
- Analysis skills
- Communication skills
- School
- Annual leave
- Sick pay
Assistant General Manager - Operations
Cox Automotive —Huntingdon District
- Full-time
- Customer service
- Continuous improvement
- Team management
- Employee discount
Deputy Venue Manager (FTC)
Holmewood Hall —Holme
- Up to £32,000 a year
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
11d
Office Manager/Administrator
Jaydee-Brook Ltd —Peterborough
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Director of Systems & Transformation
Trade Mastermind Limited —Peterborough
- £120,000 - £150,000 a year
- Full-time
- In-person
- Free parking
Quick apply
5d
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Customer Sales Manager
Care UK —Wisbech
- £40,000 a year
- Weekend availability
- Customer service
14d
Charity Superstore Manager
Wood Green The Animals Charity —Huntingdon
- £29,250 a year
- Full-time
- Retail management
- Communication skills
- Annual leave
- Employee discount
12d
Product Engagement Manager
Juniper Education —Peterborough
- £30,000 a year
- Remote
- Organisational skills
- AI
- Communication skills
- Annual leave
11d
Hotel - Duty Manager
Premier Inn —Huntingdon
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- Annual leave
- Employee discount
Quick apply
9d
Concession Manager
Ribble Cycles —Rushden
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
5d
Bookkeeper & Office Manager
Bishops 4x4 Limited —Peterborough
- £26,000 - £28,000 a year
- Part-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
14d
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- In-person

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customer service manager jobs near huntingdon district, cam

Head of Operational Excellence & Business Transformation

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Permanent | Full-time
£80,000 - £120,000 a year
6 days ago

Benefits

Free parking
On-site parking

Qualifications

Dashboard visualisation
Operations management
Stakeholder liaison
Business analysis
Lean
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Operational strategy development
Change leadership
Scalability
Management reporting
HubSpot

Full job description

Head of Operational Excellence & Business Transformation

Location: Peterborough, Cambridgeshire)
Salary: £80,000 - £120,000 + Performance Bonus
Contract: Full-Time, Permanent

About Trade Mastermind

Trade Mastermind is one of the UK's fastest-growing business education and coaching organisations, helping ambitious trade business owners scale their companies through world-class training, mentoring, events, and business growth programmes.

As our business continues to expand, we are seeking an exceptional Head of Operational Excellence & Business Transformation to lead the development of scalable systems, processes, and operational frameworks that will support our next phase of growth.

This is a rare opportunity for an experienced transformation leader to influence every area of the organisation and play a pivotal role in building a best-in-class operating environment.

The Role

We are looking for a highly analytical and commercially minded leader who thrives on creating clarity, efficiency, and operational excellence.

As Head of Operational Excellence & Business Transformation, you will be responsible for evaluating, redesigning, documenting, and continuously improving business processes across all departments. You will work closely with senior leadership to ensure the business is built on scalable, measurable, and repeatable systems that support sustainable growth.

This role is focused on designing and optimising how the business operates, rather than managing day-to-day departmental activity.

Key ResponsibilitiesOperational Strategy & Business Improvement

Lead organisation-wide operational excellence initiatives.
Analyse end-to-end business processes and identify opportunities for improvement.
Design scalable operating models capable of supporting continued growth.
Challenge existing ways of working and drive continuous improvement.
Develop a culture of operational accountability and efficiency.

Process Mapping & Documentation

Document and standardise business-critical processes across all departments.
Create end-to-end process maps and workflow documentation.
Establish and maintain company-wide Standard Operating Procedures (SOPs).
Develop frameworks that ensure consistency and operational excellence.

Performance & KPI Management

Design and implement key performance indicators across departments.
Build operational dashboards and reporting frameworks.
Monitor performance trends and identify opportunities for optimisation.
Provide regular insight and recommendations to the Executive Team.

Automation & Systems Optimisation

Identify opportunities to automate manual processes.
Partner with internal and external stakeholders to improve systems and technology.
Drive CRM and workflow optimisation, including HubSpot where appropriate.
Improve operational efficiency through technology and process innovation.

Business Transformation

Lead strategic improvement projects from concept through implementation.
Support organisational change initiatives and ensure successful adoption.
Deliver measurable improvements in productivity, scalability, customer experience, and operational performance.

Areas of Impact

You will have responsibility for reviewing and improving processes across the entire organisation, including:

Marketing
Sales
Customer Success
Training & Education
Events
Finance
Credit Control
Recruitment
Human Resources
Procurement
IT & Systems
Design & Creative
Websites & Digital Platforms
Reporting & Business Intelligence
Leadership Operations

About You

You are naturally curious, highly organised, and passionate about building high-performing businesses through process excellence.

You enjoy identifying inefficiencies, simplifying complexity, and implementing scalable solutions that enable organisations to grow effectively.

Essential Experience

Significant experience in Operational Excellence, Business Transformation, Continuous Improvement, or Process Improvement.
Proven track record of improving business performance through systems and process redesign.
Experience mapping complex operational workflows and implementing scalable solutions.
Strong analytical and problem-solving capabilities.
Ability to influence stakeholders at all levels of the organisation.
Experience developing KPI frameworks and performance reporting systems.
Strong project and change management skills.

Desirable Experience

Lean, Six Sigma, Business Process Management (BPM), or Continuous Improvement qualifications.
Experience implementing or optimising CRM platforms, particularly HubSpot.
Experience within a high-growth or founder-led business environment.
Knowledge of automation platforms and workflow technologies.
Experience developing SOP frameworks and organisational knowledge bases.

Ideal Background

Candidates may currently hold roles such as:

Head of Operational Excellence
Operational Excellence Director
Business Transformation Manager
Head of Business Improvement
Continuous Improvement Manager
Process Excellence Lead
Business Process Manager
Transformation Director

What Success Looks Like

Within your first 12 months, you will have:

Established a documented operational framework across all key business functions.
Introduced measurable KPIs and reporting structures.
Improved business efficiency through process optimisation and automation.
Developed scalable SOPs and process governance standards.
Increased operational visibility through dashboards and performance metrics.
Embedded a culture of continuous improvement throughout the organisation.

Why Join Trade Mastermind?

Join a fast-growing and ambitious organisation with a clear vision.
Work directly with senior leadership and influence strategic decision-making.
Create a lasting impact across the entire business.
Drive meaningful transformation and operational excellence.
Be part of a high-performance culture focused on growth, innovation, and results.

If you are passionate about building scalable businesses, improving operational performance, and creating systems that enable growth, we'd love to hear from you.

Apply today to become Trade Mastermind's Head of Operational Excellence & Business Transformation.

Pay: £80,000.00-£120,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in huntingdon district, cam

Head of Operational Excellence & Business Transformation

Fractional Chief Operating Officer (COO)

Sales Manager

Customer Operations Team Leader

Chief Operating Officer (COO)

Retail Deputy Manager

Campaign Manager

Assistant General Manager - Operations

Deputy Venue Manager (FTC)

Office Manager/Administrator

Director of Systems & Transformation

Account Manager

Customer Sales Manager

Charity Superstore Manager

Product Engagement Manager

Hotel - Duty Manager

Lead Customer Service Advisor

Concession Manager

Bookkeeper & Office Manager

Customer Success Manager

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