Head of customer service Work, Jobs in Ipswich, Eng (with Salaries)

Branch Manager - Ipswich
GoldUnion Nexus —Ipswich
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- Financial services
- In-person
- Paid training
- Annual leave
Quick apply
Head of Hard Services Procurement
OCS Group —Ipswich
- Monday to Friday
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
Quick apply
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Pharmacy Colleague
ASDA —Ipswich
- £13.10 an hour
- Part-time
- Computer skills
- Annual leave
- Employee assistance programme
Category Manager
OCS Group —Ipswich
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Support Manager
Ipswich Borough Council —Ipswich
- £42,839 - £45,091 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Project management
- Employee assistance programme
- Sick pay
3d
Workforce Management Manager
Fred. Olsen —Ipswich
- Full-time
- Leadership
- Communication skills
- Employee discount
5d
Customer Service Supervisor
Vollers UK Ltd —Bury St. Edmunds
- £32,000 - £33,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
9d
Pricing Analyst
OCS Group —Ipswich
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
Sales Manager Ipswich
Glyn Hopkin —Ipswich
- £40,000 a year
- Sales
Category Manager - Hard Services
OCS Group —Ipswich
- Contracts
- Communication skills
- Negotiation
Quick apply
5d
Head of Financial Planning and Analysis
Fred. Olsen Travel —Ipswich
- Monday to Friday
- Microsoft Excel
- Analysis skills
- Communication skills
- Employee discount
1d
Franchise - Community Associate
International Workplace Group plc —Ipswich
- Full-time
- English
- Microsoft Office
- In-person
Global Head of Marketing
Treatt —Bury St. Edmunds
- Full-time
- Hybrid work
- Marketing
- No degree
- Leadership
3d
Trainee Cruise Sales Consultant
Fred. Olsen —Ipswich
- £23,132 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Employee discount
4d
Transport Planner
Kersey Freight Ltd —Hadleigh
- £28,000 - £35,000 a year
- Full-time
- Management
- Driving
- Organisational skills
Quick apply
4d
Operations Manager (Repairs and Voids)
Havebury Homes —Bury St. Edmunds
- £57,352 a year
- Full-time
- Hybrid work
- Maintenance
- Annual leave
Quick apply
3d
Procurement Technical Services Lead
OCS Group —Ipswich
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Negotiation
Quick apply
Accounts Analyst
Maritime Transport —Felixstowe
- Full-time
- Microsoft Excel
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply

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head of customer service jobs near ipswich, eng

Branch Manager - Ipswich

GoldUnion Nexus
Ipswich

Quick apply

Job details

Full-time
£30,000 - £60,000 a year

Benefits

Paid training
Annual leave

Qualifications

Driving Licence
GCSE
No experience needed
Numeracy
Financial services
Communication skills
Negotiation

Full job description

GoldUnion – Who are we?

For over 12 years, GoldUnion has specialised in the purchase and sale of precious metals, experiencing strong and consistent growth across Europe.

With more than 100 branches already established and over 60 new locations opening across France and internationally, GoldUnion has become a recognised leader in gold buying and selling.

We have recently launched our UK expansion, with our first agencies now open in Bishop’s Stortford and Bognor Regis, and our next opening scheduled for Ipswich.

The Role

We are looking for our next Branch Manager to lead one of our elegantly designed boutiques, located in the heart of the town.

Your mission is to drive sales growth and strengthen GoldUnion’s presence in the local market. You will manage the branch with a high level of autonomy, delivering a premium customer experience while confidently handling high-value transactions.

We will rely on your strong commercial mindset and interpersonal skills, and provide you with comprehensive training and ongoing support.

No prior experience in precious metals is required; full paid training will be provided.

What You’ll Be Doing

Managing your branch autonomously as the local face of GoldUnion, leading daily operations with a strong sales-first mindset.
Assess and purchase precious metals such as gold, jewellery, and coins.
Building strong customer relationships and delivering a high-end, trusted service while ensuring smooth branch operations and excellent presentation through strong interpersonal and negotiation skills.
Ensuring full compliance with AML, KYC, security procedures, and all relevant laws and regulations.
Maintaining excellent presentation and visibility within the branch
Driving local growth by increasing sales through a defined marketing strategy.

What We’re Looking For

Exceptional negotiation skills – this is the core of the role
A confident, charismatic, and energetic personality
Strong communication and interpersonal skills
A natural ability to build rapport and influence outcomes
Comfortable working independently in a single-person branch
High level of professionalism when handling valuable items and transactions
Strong numeracy and attention to detail
Experience in retail, financial services/trading environments, sales, customer-facing leadership, or branch management is an advantage, though not essential if you have the right mindset and skill set.

What We Offer

Competitive base salary plus uncapped commission on every transaction (buying and selling)
(no minimum thresholds — you earn from your first deal)
Top performers earn over £4,760 / month
Autonomy in your role with tailored support from head office
Paid, hands-on training with industry experts through a comprehensive four-week programme to become a Precious Metals Expert.
25 days of annual leave plus 8 bank holidays
Ongoing support from management — We are part of the GoldUnion group, operating as an integrated business
Ongoing support from management for local and regional marketing initiatives.
The opportunity to grow with an ambitious and expanding international business.

Additional Requirements

Full UK driving licence and access to your own vehicle (occasional home visits required)
Ability to work Tuesday to Saturday (9:30am–6:00pm with 1-hour lunch break)
GCSE Maths and English (or equivalent)

Why Join Us?

At GoldUnion, we don’t simply trade precious metals , we deliver a premium, people-focused experience, treating every client with the same care and respect as the value of the assets they bring to us.

We review applications as they come in, so early application is encouraged.

Contract type: Permanent

Salary: £30,000.00-£60,000.00 per year

Working Pattern: Tuesday to Saturday (9.30 am to 6 pm)

Other requirements: Full UK driving licence and access to a vehicle for work purposes is required, as well as the right to work in the UK.

Pay: £30,000.00-£60,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in ipswich, eng

Branch Manager - Ipswich

Head of Hard Services Procurement

Branch Manager

Customer Service Advisor - Remote

Pharmacy Colleague

Category Manager

Business Support Manager

Workforce Management Manager

Customer Service Supervisor

Pricing Analyst

Sales Manager Ipswich

Category Manager - Hard Services

Head of Financial Planning and Analysis

Franchise - Community Associate

Global Head of Marketing

Trainee Cruise Sales Consultant

Transport Planner

Operations Manager (Repairs and Voids)

Procurement Technical Services Lead

Accounts Analyst

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