Credit controller Work, Jobs in Irlam, Gtm (with Salaries)

Credit Controller
Travel Counsellors —Manchester
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
Quick apply
5d
Credit Controller
HSS ProService —Manchester
- Hybrid work
- Presentation skills
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
Credit Controller
PXC —Salford Quays
- Full-time
- Hybrid work
- Communication skills
- Work from home
Credit Controller
Savills —Manchester
- Full-time
- Annual leave
Credit Controller (12-Month FTC)
Schindler —Warrington
- Communication skills
- Employee discount
Credit Controller
Rubix —Wythenshawe
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Office experience
- Free parking
Accounts Receivable Specialist, EMEA
Crosslake Technologies —Manchester
- Full-time
- Organisational skills
- Communication skills
8d
Credit Controller
AccessPay —Manchester
- £15,736.50 a year
- Part-time
- Hybrid work
- Computer skills
- Communication skills
- Time management
Quick apply
9d
Credit Controller
Begbies Traynor Group —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee discount
2d
Credit Controller
VPS —Oldham
- £28,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
11d
Credit Risk Controller
Aimée Willow Connex —Manchester
- Annual leave
Credit Controller - Warrington
Altrad —Warrington
- ERP systems
- Continuous improvement
- Communication skills
Quick apply
10d
Credit Controller
CLD Systems —Sandbach
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Financial Controller
Q Smart —Wilmslow
- £33,750 - £37,500 a year
- Part-time
- In-person
- School
Quick apply
20h
Credit Controller
Bibby Financial Services —Manchester
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Credit Controller
AIS —Skelmersdale
- Up to £35,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Credit Controller
Clarity Travel —Manchester
- Full-time
- Communication skills
- Resort
- Employee assistance programme
- Employee discount
Quick apply
4d
Credit Controller - 12 Month Fixed Term Contract
Alexander Dennis —Skelmersdale
- Call to connect
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Credit Controller (Part-Time)
Liverpool Airport Limited —Liverpool
- £28,000 a year
- Full-time
- Communication skills
2d
Credit Controller - Property
MCR Property Group Ltd —Manchester
- £28,000 - £32,000 a year
- Microsoft Office
- Phone etiquette
- Communication skills
- Annual leave
Quick apply

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Credit Controller

Travel Counsellors -
Manchester

Quick apply

Job details

Permanent
5 days ago

Benefits

Company pension
Company events
Private medical insurance
Paid volunteer time

Qualifications

Power BI
Microsoft Outlook
Pivot table analysis
Stakeholder liaison
ERP software
Microsoft Office Suite
Outbound debtor call management
Accounts Receivable Credit Control
Customer account reconciliation
Continuous improvement
Account escalation for debt management
Organisational skills
Pivot tables
AI
Communication skills
Time management

Full job description

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

The Credit Controller is responsible for managing a portfolio of customer accounts to maximise cash collection, minimise financial risk and protect company revenue.

The role is responsible for proactively collecting overdue debt, resolving customer account queries and maintaining strong working relationships with both internal and external stakeholders. Working independently, the Credit Controller will manage their own ledger, identify potential credit risks and support the wider Credit & Collections team in delivering operational excellence.

This role requires an experienced Credit Controller who is confident analysing accounts, making informed decisions and identifying opportunities to improve processes through better use of technology, reporting and automation.

Principal Accountabilities

Credit Control & Cash Collection

Manage a portfolio of customer accounts and take ownership of all collection activity in collaboration with the travel counsellors.

Contact customers by telephone, email and written correspondence to recover outstanding balances.

Achieve agreed cash collection and aged debt reduction targets.

Investigate overdue balances and resolve payment delays promptly to maintain compliance with credit insurance.

Maintain accurate collection notes and customer records within the head office systems.

Escalate high-risk accounts in accordance with Credit & Collections procedures.

Recommend accounts for legal recovery or external collection where appropriate.

Customer Account Management

Investigate and resolve invoice disputes by working closely with internal departments.

Build positive working relationships with customers and internal stakeholders.

Ensure customer accounts remain accurate and up to date.

Respond professionally to customer queries within agreed service levels.

Identify opportunities to improve the customer payment experience while protecting company cash flow.

Credit Risk Management

Monitor customer payment behaviour and identify emerging risks.

Review customer credit exposure and recommend credit limit amendments where appropriate.

Ensure insurance conditions are met

Escalate accounts showing signs of financial pressure.

Support bad debt prevention activities.

Reporting & Analysis

Review aged debt reports and prioritise collection activity.

Analyse customer payment trends and identify collection opportunities.

Use Microsoft Excel to investigate balances, reconcile accounts and support decisions.

Produce accurate reports where required by management.

Continuous Improvement

Identify opportunities to improve Credit & Collections processes.

Support the use of automation and AI to improve productivity.

Assist with testing new processes and system improvements.

Contribute ideas that simplify manual activities and improve team efficiency.

Systems Used

Admin Studio (out inhouse system)

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Office

AI tools including Microsoft Copilot or ChatGPT

Required Experience

Essential

Minimum two years' experience in a dedicated Credit Control or Accounts Receivable role.

Experience independently managing a customer ledger.

Proven experience collecting overdue debt by telephone and email.

Experience resolving disputed invoices.

Strong commercial awareness and problem-solving skills.

Excellent communication

Strong organisational and time management skills.

Advanced Microsoft Excel skills including:

Pivot Tables (mandatory)

X / VLOOKUP (mandatory)

SUMIFS (desirable)

IF statements (desirable)

Conditional Formatting (desirable)

Working with large datasets

Experience using ERP systems

Ability to prioritise workload and meet deadlines.

Desirable

Experience using Microsoft Dynamics 365.

Experience using Power BI or Power Query.

Experience using Microsoft Power Automate.

Experience supporting process improvement initiatives.

Experience using AI tools such as Microsoft Copilot or ChatGPT.

Our Benefits

Competitive salary + annual bonus
Flexible hybrid working
Career development opportunities
25 days holiday (increasing to 28 after 5 years)
Enhanced Maternity/Paternity pay
1 day paid charity day
Company events and incentives
3x salary death in service benefit
Pension scheme
Private Medical Insurance or Healthcare Cash Plan
Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at [email protected]

Quick apply

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