Customer success manager Work, Jobs in Isleworth, Greater London (with Salaries)

Senior Customer Success Manager - Prisma AIRS
Palo Alto Networks —London
- PMP
- Travel
- In-person
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
9d
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Salesforce
- Analysis skills
- Project management
Quick apply
3d
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
Customer Success Manager
Stotles —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Gym membership
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Salesforce
- Travel
- Leadership
Quick apply
Customer Success Manager, EMEA
HackerOne —London
- £57,000 - £64,000 a year
- Full-time
- Remote
- Project management
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Manager UK, Exposure Management
Check Point Software Technologies —London
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
Quick apply
13d
Customer Success Manager
Pacera —London
- Full-time
- Bachelor's degree
- Travel
- Accounting
- Work from home
Customer Success Manager Northern Europe
Pigment —London
- Full-time
- Remote
- English
- Analysis skills
- AI
- Flexible schedule
Customer Success Manager
Outra —London
- £50,000 a year
- Full-time
- CRM software
- Communication skills
- Gym membership
Quick apply
11d
CUSTOMER SUCCESS MANAGER
Sigma Consulting Group —London
- £40,000 a month
- Full-time
- Hybrid work
- Project management
- AI
- Communication skills
Quick apply
Customer Success & Onsite Services Manager
Electrosonic —London
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Travel
Quick apply
3d
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
Growth and Customer Success Manager
Parts Control —Slough
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- In-person
- Free parking
- Work from home
Quick apply
6d
Enterprise Customer Success Manager
ScreenCloud —London
- Hybrid work
- Heavy lifting
- Sales
- Analysis skills
- Annual leave
- Flexitime
12d
Customer Success Operations Manager, EMEA
Okta —London
- £74,000 - £101,000 a year
- Data analysis skills
- Analysis skills
- Driving
- Annual leave

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Senior Customer Success Manager - Prisma AIRS

Palo Alto Networks -
London

Apply Now

Job details

Qualifications

Jira
PMP
CCNA
Tableau
Change management
Cybersecurity
AI
Communication skills
Network Security

Full job description

London, England, United Kingdom Global Customer Services Ref ID: JR-019381

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Senior Enterprise Customer Success Manager - Prisma AIRS

Job Summary

As a Senior Enterprise Customer Success Manager (CSM) , you will own the end-to-end operational delivery and lifecycle management for Palo Alto Networks’ most strategic, high-value enterprise accounts. Merging executive-level account management with service delivery governance, you will serve as a trusted business advisor responsible for driving the seamless deployment, operationalization, and full adoption of Prisma Airs and our broader Enterprise AI security portfolio.

By partnering closely with client stakeholders and C-suite executives (CISOs, CTOs, CIOs), you will align delivery execution with business milestones to ensure secure, automated workflows drive maximum ROI, predictive churn prevention, and long-term partnership growth.

Key Responsibilities

Service Delivery & Lifecycle Ownership: Act as the ultimate delivery authority, orchestrating the entire post-sale customer journey from onboarding and complex implementations to steady-state optimization and renewal. Govern project timelines, resource allocation, and risk management frameworks to guarantee successful outcomes.
Strategic AI Product Adoption: Champion customer value by guiding enterprise clients through embedding AI-powered security features directly into their production workflows. Ensure automated processes are fully operationalized and aligned with the client’s digital transformation goals.
Operational Governance & Business Impact: Monitor service delivery metrics, customer health, and product usage data to proactively intercept delivery roadblocks and engagement drops. Structure and lead highly impactful Executive Business Reviews (EBRs/QBRs) focusing on business outcomes and security ROI.
Cross-Functional Leadership & Escalation Governance: Serve as the strategic liaison between the customer and internal engineering, product management, technical support, and sales. Efficiently manage high-severity service delivery escalations, advocating for critical client roadmap requirements.

Qualifications

Required Qualifications

Experience & Profile:
- 5+ years of experience as a Senior CSM, Service Delivery Lead, Technical Account Manager (TAM), or Program Manager within the enterprise cybersecurity or network security domain.
- Proven experience leading complex service delivery initiatives for large-scale enterprise accounts centered around AI products, data security, or advanced cloud architectures.
- Deep operational understanding of the enterprise AI ecosystem, automated business workflows, and security guardrails for Generative AI.
Delivery & Strategic Skills:
- Strong background in project/program governance, change management, and mitigating service delivery risks to ensure high customer retention and account expansion.
- Demonstrated ability to translate technical architecture milestones into strategic, value-driven business narratives for corporate leaders.
Communication & Stakeholder Management:
- Exceptional verbal and written communication skills with a track record of building deep, trust-based relationships with cross-functional technical teams and C-suite executives (CISOs, CTOs).
- Proficiency leveraging enterprise CS management platforms and data tools (such as Salesforce, Gainsight, Tableau, or JIRA) to drive data-driven account governance.
Certifications & Travel (Preferred):
- PMP, ITIL, or foundational network security certifications (e.g., PCNSA, PCNSE, CCNA, or NetSec Analyst) are highly desirable.
- Open to occasional travel to lead strategic on-site delivery engagements and enterprise rollouts.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Apply Now

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customer success manager jobs in isleworth, greater london

Senior Customer Success Manager - Prisma AIRS

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