Information specialist Work, Jobs in Kempston, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Customer Service Advisor
Copart —Bedford
- £27,976 a year
- Monday to Friday
- Communication skills
- Employee discount
- Life insurance
Quick apply
Registration Officer Citizenship and Systems
Milton-Keynes-Council —Milton Keynes
- £33,119 - £37,563 a year
- Management
- Databases
- Presentation skills
- Annual leave
- Work from home
2d
Recruitment Coordinator
The Bedford College Group —Bedford
- £25,585 - £30,915 a year
- Part-time
- Customer service
- Microsoft Office
- Human resources
- Annual leave
5d
Receptionist
The Bedford College Group —Bedford
- £25,467 - £28,482 a year
- Part-time
- Continuous improvement
- Organisational skills
- Front desk
- Annual leave
7d
Sexual Offences Liaison Officer
Northamptonshire Police —Kettering
- £38,094 a year
- Full-time
- Presentation skills
- Communication skills
- Flexible schedule
7d
Inclusion & Development Coordinator
The Bedford College Group —Bedford
- £25,585 - £30,915 a year
- Analysis skills
- Project management
- Experience working with children
- Annual leave
2d
Maintenance and Contracts Co-ordinator - Full Time
Levant —Leighton Buzzard
- £29,500 - £32,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
5d
Senior Customer Service Advisor
Barclays —Bedford
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
6d
Reception and Apprenticeship Administrator
The Bedford College Group —Kempston
- £23,557 - £26,754 a year
- Full-time
- Travel
- Front desk
- Communication skills
- Annual leave
7d
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
Customer Operations Administrator
Bank of Ireland —Huntingdon
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Adult Support Coordinator - Huntingdon Learning Disability Partnership
Cambridgeshire County Council —Huntingdon
- £34,434 - £36,363 a year
- Call to connect
- Communication skills
- Time management
- Annual leave
- Referral programme
14d
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Payroll Administrator
Education Personnel Management Ltd —Huntingdon
- Full-time
- Remote
- Customer service
- Data entry
- Communication skills
- Annual leave
- Sick pay
Quick apply
Production Operator
SYNERTEC LTD —Milton Keynes
- £27,976.08 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Standards Assurance Manager
MaPS —Bedford
- £60,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
12d
Caterlink - Relief Catering Assistant
Caterlink —Bedford
- £13.50 an hour
- Part-time
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Transport Administrator – Specialist Haulage
RJC Lowloaders Ltd —Rushden
- £41,600 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount

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information specialist jobs near kempston, bdf

1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

information specialist jobs in kempston, bdf

1st Line Service Desk Analyst (Days)

Customer Service Advisor

Registration Officer Citizenship and Systems

Recruitment Coordinator

Receptionist

Sexual Offences Liaison Officer

Inclusion & Development Coordinator

Maintenance and Contracts Co-ordinator - Full Time

Senior Customer Service Advisor

Reception and Apprenticeship Administrator

4 Year Technical Degree Apprentice (IT & Technology)

Customer Operations Administrator

Adult Support Coordinator - Huntingdon Learning Disability Partnership

Analyst

Payroll Administrator

Production Operator

Standards Assurance Manager

Caterlink - Relief Catering Assistant

Transport Administrator – Specialist Haulage

Intelligence and Incident Response Co-ordinator

I want to receive the latest job alerts for information specialist in kempston, bdf

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