Sales & Logistics Administrator
Location: Bristol (Hybrid)
Working Pattern: Full Time (37.5 hours)
Office Attendance: Minimum three days per week (Wednesday Compulsory)
Salary
£26,300 – £30,600 (Dependant on experience)
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About Amalgam Collection
Amalgam Collection is a world leader in the creation of museum-quality scale model vehicles and collectables. Renowned for exceptional craftsmanship, precision engineering and uncompromising attention to detail, our products are sought after by collectors and enthusiasts around the world.
With headquarters in Bristol and an international network of specialist workshops, we work collaboratively across multiple countries to deliver premium products and an outstanding customer experience. Our reputation has been built on quality, innovation and excellence, making Amalgam Collection a unique and exciting place to develop your career.
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The Opportunity
As our Sales & Logistics Administrator, you will become an integral member of our commercial operations team, providing administrative support across Sales, Customer Service and International Logistics.
This is a varied role that combines sales administration, CRM management, logistics documentation, customer support and order administration. You will work closely with colleagues across Sales, Logistics and Marketing to ensure an exceptional customer experience from initial enquiry through to successful delivery.
The ideal candidate will be highly organised, detail-oriented and thrive in a fast-paced environment where accuracy and professionalism are essential.
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Key Responsibilities
Sales Administration
Manage the shared Sales inbox throughout the day, allocating enquiries to the appropriate team members.
Create and maintain Sales Leads within our ERP system (SAP) from website enquiries and customer registrations of interest.
Create Sales Opportunities from events, exhibitions, agent feedback and Sales team referrals.
Assign opportunities to the appropriate salesperson and monitor follow-up activity.
Assist with maintaining accurate customer records within SAP.
Customer Order Administration
Update fulfilled Shopify orders daily, ensuring tracking information is accurate and customers receive timely updates.
Upload Proof of Delivery (POD) documentation to individual sales orders within SAP.
Assist with customer returns, exchanges and repair administration.
Record customer complaints and resolutions accurately within internal systems.
Logistics Support
Produce export documentation for international shipments.
Assist with occasional import documentation.
Support the Logistics team to ensure all shipping documentation is accurate and compliant.
Maintain records relating to customer deliveries and courier documentation.
General Administration
Provide administrative support across the Commercial Team.
Ensure customer records and documentation remain accurate and up to date.
Support continuous improvement of internal administrative processes.
Assist with additional projects and operational tasks as required.
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Skills & Experience
Essential
Excellent organisational and time management skills.
Exceptional attention to detail.
Strong Microsoft Office skills, particularly Excel.
Excellent English written and verbal communication.
Good literacy and numeracy.
Ability to prioritise multiple tasks.
Positive, proactive attitude.
Comfortable working independently and collaboratively.
Desirable
Previous Sales Administration, Logistics Administration or Customer Service experience.
Experience using SAP, Shopify or CRM/ERP systems.
Knowledge of export documentation and international shipping.
Understanding of commodity codes and customs processes.
Experience working within a luxury, premium or international brand.
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Personal Attributes
We're looking for someone who:
Takes pride in producing accurate, high-quality work.
Is naturally organised and enjoys improving processes.
Builds positive relationships with colleagues and customers.
Has a genuine willingness to learn.
Works with discretion and professionalism.
Enjoys working within a collaborative, international business.
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What We Offer
Full training and ongoing development.
Hybrid working.
All equipment provided.
Opportunity to work with the world's leading luxury automotive brands.
Friendly and supportive team environment.
Career development opportunities within a growing international business.
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Why Join Amalgam Collection?
Every day you'll be supporting the delivery of some of the world's finest automotive and other collectables to discerning customers across the globe. From limited-edition collector models to bespoke commissions, you'll play an important role behind the scenes in ensuring our operations run smoothly and our reputation for excellence is maintained.
If you're highly organised, enjoy variety and want to be part of a company that combines engineering, craftsmanship and luxury, we'd love to hear from you.
Benefits include 33 days holiday, free parking, Employee assistance programme, Cash back plan, enhanced employer pension, free tea/coffee on site, plus sick pay and life insurance scheme after a qualifying period.
To apply for this role, please submit your current CV and contact details to HR only - no Agencies please. Non-UK nationals must have the right to live and work in the UK without restriction for at least 2 further years and provide details of their UK visa/right to work status with their application. This role is not eligible for visa sponsorship.
Job Types: Permanent, Full-time
Pay: £26,300.00-£30,600.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
Ability to commute/relocate:
- Bristol BS4: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bristol BS4
