Line operator Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- POS
- In-person
- Free parking
- Employee assistance programme
Quick apply
General Operative
Balfour Beatty —Kingston upon Hull
- Hybrid work
- Communication skills
- Annual leave
Waste Administrator
Ashcourt Aggregates —Kingston upon Hull
- £30,000 a year
- Full-time
- Data entry
- Organisational skills
- Communication skills
9d
Transport Coordinator
We are Gateway —Kingston upon Hull
- From £30,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Referral programme
Quick apply
9d
Onboard Host
FirstGroup —Kingston upon Hull
- £26,558 a year
- Part-time
- Sales
- Customer service
- Communication skills
- Annual leave
3h
Machine Operator
Wren —Barton-upon-Humber
- £13.95 - £14.55 an hour
- Computer literacy
- Organisational skills
- Warehouse experience
Quick apply
Flexographic Printer - Full Time
Simpac —Kingston upon Hull
- £15.68 - £16.57 an hour
- Full-time
- Maintenance
- English
- Quality control
- Free parking
Quick apply
23h
Process Operator - Factory
Brocklesby Limited —North Cave
- £14.48 an hour
- Full-time
- Heavy lifting
- Mechanical knowledge
- Free parking
- Life insurance
Quick apply
5d
Value Stream Supervisor
Smith & Nephew —Kingston upon Hull
- Full-time
- Hybrid work
- Continuous improvement
- Manufacturing
- Annual leave
- Employee discount
Automotive Quality Controller
Martin Williams (Hull) Ltd —Kingston upon Hull
- £27,000 - £30,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
Quick apply
2d
Agricultural Liaison Officer
Balfour Beatty —Kingston upon Hull
- Hybrid work
- Civil engineering
- Conflict management
- Communication skills
- Annual leave
Manufacturing Technician - Jigger
Swift Group Ltd —Kingston upon Hull
- £15.19 an hour
- Overtime
- Schematics
- Assembly
- Continuous improvement
Quick apply
Stock Locator
IPL Schoeller —Kingston upon Hull
- £13.29 an hour
- Forklift
Quick apply
6d
Store Manager
Subway —Kingston upon Hull
- £30,000 - £35,000 a year
- Inventory control
- Sales
- Recruiting
Quick apply
9d
Cabling Site Supervisor
Balfour Beatty —Kingston upon Hull
- Hybrid work
- Management
- Supervising experience
- Construction experience
- Annual leave
Production Operatives ( 4 days x 12 hr Shifts Mon-Fri 0600-1800)
Premier Workplace Services Limited —Doncaster
- £13.25 - £19.88 an hour
- 12 hour shift
- Quality control
- In-person
- Manufacturing
Quick apply
18h
360 machine driver
Cairn Cross Civil Engineering Limited —Kingston upon Hull
- Full-time
- Maintenance
- Travel
- Construction experience
- Annual leave
Quick apply
6d
Production Support Role
Nelipak —Brigg
- £13.82 an hour
- Full-time
- Forklift
- Warehouse experience
- In-person
- Employee discount
- Life insurance
Quick apply
13h
Project Management Officer (PMO)
Balfour Beatty —Kingston upon Hull
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Organisational skills
- Annual leave
Electric Pallet Truck Operator
Bennett Potatoes Ltd —Brigg
- £15.90 an hour
- Overtime
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply

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line operator jobs near kingston upon hull, ery

1st Line Support Technician

Tevalis -
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Hospitality
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Incident queue management
Ticket management
Case record updates
Internal department liaison
Ticket management systems
Technical support incident logging
POS
Customer support
Customer interaction
Root cause analysis
Communication skills
Help desk

Full job description

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.

The Role

Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalate or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions.

In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions.

Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK.

You must also be able to commute to our office in Hessle as this is an office-based role.

Role and responsibilities

Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required.
Handle break/fix cases promptly to ensure resolution within SLA.
Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues.
Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate.
Accurately record details of customer contact and activities carried out in the ticketing system.
Work together with colleagues to identify potential problem issues – i.e. where an individual incident is affecting multiple customers.
Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved.
Action the service requests queue on a rotational basis.
Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case.
Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information.
Some weekend working will be required.

Required Skills, Experience and Personal Qualities

Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems).
Understanding of common technical support practices.
Ability to communicate clearly and empathetically with clients via multi-channel support.
Capable of root cause analysis and problem solving.
Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems.
Ability to work as part of a close team and also with cross functional teams and 3rd parties.
Strong written communication skills to enable accurate documentation compilation.
Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues.
Experience in the hospitality industry and EPOS technology is preferred but not essential.

What We Offer

Competitive salary.
A company with strong product-market fit, a clear growth plan and a great story to tell.
Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata).
Birthday off: Paid day off on your birthday.
Enhanced company sick pay: Above statutory requirements dependent on length of service.
Enhanced maternity pay: 14 weeks basic pay.
Enhanced paternity pay: 2 weeks basic pay.
Death in service life insurance: 3 x salary from day 1.
Leave policies: Bereavement, compassionate, and special circumstances leave.
Employee referral programme: Earn rewards for successful referrals.
Employee Assistance Programmes: Including Unum Help@Hand & Coyle Health & Well-being.
Free on-site parking: No parking costs at our Hessle office.
Company pension: 3% employer contribution, 5% employee contribution.
Branded workwear: Professional appearance support.

Quick apply

Refine Your Search

line operator jobs in kingston upon hull, ery

1st Line Support Technician

General Operative

Waste Administrator

Transport Coordinator

Onboard Host

Machine Operator

Flexographic Printer - Full Time

Process Operator - Factory

Value Stream Supervisor

Automotive Quality Controller

Agricultural Liaison Officer

Manufacturing Technician - Jigger

Stock Locator

Store Manager

Cabling Site Supervisor

Production Operatives ( 4 days x 12 hr Shifts Mon-Fri 0600-1800)

360 machine driver

Production Support Role

Project Management Officer (PMO)

Electric Pallet Truck Operator

I want to receive the latest job alerts for line operator in kingston upon hull, ery

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