Director of student services Work, Jobs in Kingston Upon Thames, Gtl (with Salaries)

Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
5d
Future Skills Research Fellow - Quantitative
Kingston University —Kingston upon Thames
- £45,025 - £48,820 a year
- Call to connect
- Doctoral degree
- Research
- University
1d
Head of Product - Student Services (Maternity Cover)
Imperial College London —White City
- £69,365 - £79,257 a year
- Full-time
- Agile
- Leadership
- Annual leave
10d
Future Skills Research Fellow - Qualitative
Kingston University —Kingston upon Thames
- £45,025 - £48,820 a year
- Call to connect
- Doctoral degree
- University
- Education
1d
Cover Supervisor
CHRIST'S SCHOOL —Richmond
- £22,955 - £24,327 a year
- Part-time
- Experience working with children
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
Head of Alumni Engagement & Operations
Kingston University —Kingston upon Thames
- £60,996 - £70,239 a year
- Call to connect
- Hybrid work
- University
4d
Assistant Director of Music
Holy Trinity Roehampton —London
- Part-time
- In-person
- Communication skills
- Teaching
Quick apply
Director of Inclusion and Wellbeing
East Surrey College —Redhill
- £66,864.80 a year
- 8 hour shift
- Management
- No degree
- Leadership
- Free parking
10d
Sales Intern
Finvora Group Ltd —London
- £12 - £13 an hour
- Temporary
- Hybrid work
- CRM software
- Marketing
- English
Quick apply
Associate Director, Information Governance and Data Compliance
S&P Global —London
- £104,435.00 - £182,604.50 a year
- AI
- Annual leave
- Employee discount
10d
School Admissions Tutor
University of the Arts London —London
- £52,977 - £63,815 a year
- Full-time
- School
- Teaching
Head of Inclusion
Imperial College London —White City
- £71,793 - £82,031 a year
- Full-time
- Management
- University
- Travel
- Annual leave
10d
Director for England and Wales Programmes (London)
Study Abroad —London
- £75,000 a year
- Weekend availability
- Management
- Master's degree
- Travel
Quick apply
Executive Support Manager
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Microsoft Powerpoint
- Word processing
- Databases
- Annual leave
- Employee assistance programme
5d
Research Translation Manager
Imperial College London —Hammersmith
- £57,785 - £69,365 a year
- Full-time
- University
- Annual leave
Student and Staff Wellbeing Officer
LCK Academy —London
- £30,000 - £33,000 a year
- Part-time
- First Aid Certification
- Psychology
- Communication skills
Academic Programme Director
Regent College London —London
- £55,000 - £60,000 a year
- Full-time
- Doctoral degree
- Analysis skills
- Continuous improvement
Quick apply
1d
HPL – Global Studies – NCUK Centre
Malvern International PLC —London
- From £25 an hour
- Master's degree
- University
- Travel
Quick apply
4d
Administrator
DAVID GAME COLLEGE - UFP —London
- From £27,040 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Gym membership
Quick apply
1d
Senior Research Administrator
University College London —London
- £43,981 - £52,586 a year
- Full-time
- University
- Annual leave
- Employee assistance programme
5d

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Deputy Director of Customer Success (maternity cover)

Enroly
London

Quick apply

Job details

Full-time | Fixed term contract
£80,000 a year
5 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

CRM software
Management
Stakeholder collaboration
Multilingual
Internal department liaison
English
Master's degree
Supervising experience
Bachelor's degree
Team management
Post-secondary education experience
Customer renewal management
B2B
Management reporting
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership

Full job description

Position Overview

The Deputy Director of Customer Success is a senior role at Enroly, responsible for leading the Customer Success team and ensuring our university clients achieve strong outcomes and maximum value from our platform and services.

The role reports to the Director of Customer Success & Services and manages a total team of 11 Customer Success professionals. While the primary focus is on Customer Success, the Deputy Director also plays a supporting leadership role across the wider Services function.

Although the Deputy Director does not manage the Services team day-to-day, they work closely with the Head of Services and the Director of Customer Success & Services to ensure alignment, performance, and coordination across both teams.

Key Responsibilities

Customer Success Leadership

Lead and develop the Customer Success team to deliver exceptional client outcomes, driving platform adoption, satisfaction, and retention.
Oversee the full post-sale lifecycle, from onboarding to renewal, ensuring value delivery and a consistent client experience.
Partner with Sales on renewal planning and identifying upsell opportunities within existing accounts.
Ensure effective use of CRM and other platforms to track engagement, performance, and risks.
Use data and customer feedback to guide improvements, anticipate issues, and inform wider business decisions.

Deputy to Director of Customer Success & Services

Serve as second-in-command to the Director of Customer Success & Services, contributing to strategy development and operational input across the Customer Success & Services division.
Provide strategic support and coordination across both Customer Success and Services (BPO), without direct operational responsibility for the Services team.
Collaborate with the Head of Services to ensure alignment of goals, processes, and service standards.

Cross-functional Collaboration

Represent the voice of the customer across Product, Solutions, Engineering, Sales, and Data teams.
Ensure effective onboarding, support, and delivery processes in partnership with cross-functional colleagues.

Leadership & Development

Drive a high-performance culture within the Customer Success team.
Provide coaching, training, and support to develop team capability and support career progression.
Contribute to wider team development and internal improvement initiatives.

Insights & Reporting

Own reporting for Customer Success KPIs, SLAs, and customer health metrics.
Support reporting and planning processes led by the Director of Customer Success & Services.

Your Experience

Essential

Demonstrated success in a senior client-facing leadership role, ideally within a B2B SaaS or higher education environment.
Proven experience leading or scaling a Customer Success or Account Management team.
Strong understanding of CRM tools, customer success frameworks, and service-level reporting.
Skilled in using data to inform strategy, manage performance, and address risks.
Deep knowledge of the international student recruitment lifecycle and university challenges.
Excellent collaboration skills and the ability to influence across functions.
Bachelor’s or Master’s degree.
Full right to work in the UK.

Desirable

Experience contributing to the leadership or alignment of a service delivery or BPO team.
Background in a fast-scaling technology business.

Pay: £80,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Experience:

leading Customer Success functions?: 5 years (required)
working within a B2B Saas organisation: 3 years (required)
in higher education or student recruitment?: 3 years (required)
CRM platforms (Salesforce, HubSpot etc.): 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London W1H

Quick apply

Refine Your Search

director of student services jobs in kingston upon thames, gtl

Deputy Director of Customer Success (maternity cover)

Future Skills Research Fellow - Quantitative

Head of Product - Student Services (Maternity Cover)

Future Skills Research Fellow - Qualitative

Cover Supervisor

Head of Alumni Engagement & Operations

Assistant Director of Music

Director of Inclusion and Wellbeing

Sales Intern

Associate Director, Information Governance and Data Compliance

School Admissions Tutor

Head of Inclusion

Director for England and Wales Programmes (London)

Executive Support Manager

Research Translation Manager

Student and Staff Wellbeing Officer

Academic Programme Director

HPL – Global Studies – NCUK Centre

Administrator

Senior Research Administrator

I want to receive the latest job alerts for director of student services in kingston upon thames, gtl

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