Area leader Work, Jobs in Kirklees, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Additional Learning Support (ALS) Team Leader
Greenhead College —Huddersfield
- £26,849.14 a year
- Full-time
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
Regional Management Trainer
Hickory's Smokehouse —Leeds
- Up to £38,000 a year
- Weekend availability
- Leadership
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Area Manager
Nurtured Childcare —Sheffield
- Up to £45,000 a year
- Management
- Microsoft Office
- Travel
- Employee assistance programme
Quick apply
8d
Environmental Enforcement Team Leader
3GS (UK) Limited —Leeds
- From £33,930 an hour
- Overtime
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
13h
Deputy Head Teacher
High Peak School —High Peak
- £66,368 - £75,049 a year
- Full-time
- Data analysis skills
- Analysis skills
- Leadership
- Employee assistance programme
Yard (Recycling) Operative
Plevin —Holmfirth
- £27,020 - £28,506 a year
- Weekend availability
- Heavy lifting
- Driving
- IT
Quick apply
8d
Learning Mentor
Ed for All —Rochdale
- £18,000 - £24,000 a year
- Full-time
- Maths
- Working with children
- Mentoring
- Free parking
Quick apply
Vehicle and Asset Auditor
Vehicle & Asset Solutions Ltd —Sheffield
- £13.94 an hour
- Part-time
- Communication skills
- Annual leave
Quick apply
14d
Regional Manager
WeBuyAnyCar —Leeds
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
Chief of Staff to NED
Together —Cheadle
- Full-time
- Driving
- Travel
- Organisational skills
Quick apply
16h
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
13d
Service Manager
Engage Support —Fallowfield
- £35,500 - £38,000 a year
- 12 hour shift
- Microsoft Powerpoint
- Management
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Graduate Management Trainee - Wakefield / Dewsbury
Enterprise Mobility —Wakefield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
8d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
In Home Sales Demonstrator
Harvey Water Softeners —Sheffield
- £50,000 - £95,000 a year
- Weekend availability
- Sales
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Graduate Management Trainee - Huddersfield
Enterprise Mobility —Huddersfield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Trainee Grinding/Flooring Technician
Concrete Grinding Ltd —Huddersfield
- £29,194 - £33,300 a year
- Weekend availability
- Driving
- Travel
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
1d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

area leader jobs in kirklees, wyk

Customer Resolution Team Leader

Team Leader - RRRM

Additional Learning Support (ALS) Team Leader

Regional Management Trainer

Area Manager

Environmental Enforcement Team Leader

Deputy Head Teacher

Yard (Recycling) Operative

Learning Mentor

Vehicle and Asset Auditor

Regional Manager

Chief of Staff to NED

Claims Notification Handler

Service Manager

Graduate Management Trainee - Wakefield / Dewsbury

Team Leader

Customer Service Team Leader

In Home Sales Demonstrator

Graduate Management Trainee - Huddersfield

Trainee Grinding/Flooring Technician

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