Customer experience advisor Work, Jobs in Knebworth, Hrt (with Salaries)

Senior Customer Success Manager - Prisma AIRS
Palo Alto Networks —London
- PMP
- Travel
- In-person
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
Customer Experience Advisor
HWC LOGISTICS —Cambridge
- £25,000 a year
- Overtime
- English
- Data entry
- In-person
- Free parking
- Store discount
Quick apply
Life Insurance Advisor (Self-Employed)
Grove Life —Bedford
- £40,000 - £80,000 a year
- Weekend availability
- Hybrid work
- Sales
- Communication skills
- Free parking
- Flexitime
Quick apply
Health Advisor/FOH
MyHealthcare Clinic —Swiss Cottage
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
14d
Customer Service Advisor
Bionic Services Ltd —Luton
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
2d
Employee Relations Specialist
M Group —Stevenage
- Travel
- Annual leave
- Employee assistance programme
LINUX LAMP Stack Systems Administrator
Eckoh —Hemel Hempstead
- £320 - £360 a day
- Hybrid work
- Scripting
- Linux
- In-person
- Free parking
Quick apply
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Reward Assistant 12 Month FTC
M Group —Stevenage
- Microsoft Excel
- Oracle
- Customer service
- Annual leave
- Employee assistance programme
13d
Step Into Work: Free Customer Service Training with Employment Support (starts 4th August)
Step Ahead Social Enterprise Community Interest Company —London
- Temporary
- Remote
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
4d
Customer Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
1d
Customer Service Advisor
Indus motors Ltd —Milton Keynes
- £25,000 - £30,000 a year
- Part-time
- Salesforce
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
Customer Service Advisor - Bedford
Beijer Ref UK Limited —Bedford
- £29,035 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
14d
Senior Environmental Advisor
M Group —Stevenage
- No degree
- In-person
- Annual leave
- Employee assistance programme
Stocktaker - Luton
nGeneration —Luton
- £26,500 - £28,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Contact Centre Agent
Allwyn UK —Watford
- Hybrid work
- Customer service
- Annual leave
Quick apply
9d
Customer Service Advisor (Full-time)
Brian Robson Coachworks Limited —St Albans
- From £26,500 a year
- Full-time
- Microsoft Outlook
- Customer service
- IT
Quick apply
6d
Global Mobility Advisor
Leonardo UK Ltd —Luton
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Flexible schedule
- Referral programme
14d
Customer Service Advisor
Prime Motors Essex —Hoddesdon
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
Quick apply
1d

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Senior Customer Success Manager - Prisma AIRS

Palo Alto Networks -
London

Apply Now

Job details

Qualifications

Jira
PMP
CCNA
Tableau
Change management
Cybersecurity
AI
Communication skills
Network Security

Full job description

London, England, United Kingdom Global Customer Services Ref ID: JR-019381

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Senior Enterprise Customer Success Manager - Prisma AIRS

Job Summary

As a Senior Enterprise Customer Success Manager (CSM) , you will own the end-to-end operational delivery and lifecycle management for Palo Alto Networks’ most strategic, high-value enterprise accounts. Merging executive-level account management with service delivery governance, you will serve as a trusted business advisor responsible for driving the seamless deployment, operationalization, and full adoption of Prisma Airs and our broader Enterprise AI security portfolio.

By partnering closely with client stakeholders and C-suite executives (CISOs, CTOs, CIOs), you will align delivery execution with business milestones to ensure secure, automated workflows drive maximum ROI, predictive churn prevention, and long-term partnership growth.

Key Responsibilities

Service Delivery & Lifecycle Ownership: Act as the ultimate delivery authority, orchestrating the entire post-sale customer journey from onboarding and complex implementations to steady-state optimization and renewal. Govern project timelines, resource allocation, and risk management frameworks to guarantee successful outcomes.
Strategic AI Product Adoption: Champion customer value by guiding enterprise clients through embedding AI-powered security features directly into their production workflows. Ensure automated processes are fully operationalized and aligned with the client’s digital transformation goals.
Operational Governance & Business Impact: Monitor service delivery metrics, customer health, and product usage data to proactively intercept delivery roadblocks and engagement drops. Structure and lead highly impactful Executive Business Reviews (EBRs/QBRs) focusing on business outcomes and security ROI.
Cross-Functional Leadership & Escalation Governance: Serve as the strategic liaison between the customer and internal engineering, product management, technical support, and sales. Efficiently manage high-severity service delivery escalations, advocating for critical client roadmap requirements.

Qualifications

Required Qualifications

Experience & Profile:
- 5+ years of experience as a Senior CSM, Service Delivery Lead, Technical Account Manager (TAM), or Program Manager within the enterprise cybersecurity or network security domain.
- Proven experience leading complex service delivery initiatives for large-scale enterprise accounts centered around AI products, data security, or advanced cloud architectures.
- Deep operational understanding of the enterprise AI ecosystem, automated business workflows, and security guardrails for Generative AI.
Delivery & Strategic Skills:
- Strong background in project/program governance, change management, and mitigating service delivery risks to ensure high customer retention and account expansion.
- Demonstrated ability to translate technical architecture milestones into strategic, value-driven business narratives for corporate leaders.
Communication & Stakeholder Management:
- Exceptional verbal and written communication skills with a track record of building deep, trust-based relationships with cross-functional technical teams and C-suite executives (CISOs, CTOs).
- Proficiency leveraging enterprise CS management platforms and data tools (such as Salesforce, Gainsight, Tableau, or JIRA) to drive data-driven account governance.
Certifications & Travel (Preferred):
- PMP, ITIL, or foundational network security certifications (e.g., PCNSA, PCNSE, CCNA, or NetSec Analyst) are highly desirable.
- Open to occasional travel to lead strategic on-site delivery engagements and enterprise rollouts.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Apply Now

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