Process lead Work, Jobs in Knutsford, Chs (with Salaries)

CoE Customer Service Representative
Custodia Technology Limited —Knutsford
- £26,000 - £28,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
- Free parking
- Gym membership
Quick apply
1d
AI Pioneer
PortSwigger —Knutsford
- £80,000 - £150,000 a year
- Full-time
- AI
Quick apply
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
CRM Manager
Valentte —Winsford
- £40,000 - £60,000 a year
- Full-time
- CRM software
- Heavy lifting
- Analysis skills
- Work from home
- Employee discount
Quick apply
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Head of Operations
Down Syndrome Cheshire —Northwich
- £33,000 - £38,000 a year
- Weekend availability
- Writing skills
- Continuous improvement
- No degree
- Flexitime
Quick apply
1d
Specialist Customer Care
Barclays —Knutsford
- Banking
Low Risk Manager - Production Department
Destiny Foods —Manchester
- £34,000 - £35,000 a year
- Full-time
- Bakery
- Team management
- Quality control
- Profit sharing
- Employee discount
Quick apply
Executive Assistant (Chief Digital Officer)
Lloyds Banking Group —Manchester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Communication skills
1d
Managing Director
Oliver Valves —Knutsford
- IT
Hubspot CRM & Demand Generation Manager
Speedy Freight —Knutsford
- £45,000 - £50,000 a year
- Full-time
- Data analysis skills
- Travel
- Communication skills
Quick apply
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
7d
Store Associate (23612)
Barnardo's —Northwich
- £13.45 an hour
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
5d
Patient Administration Lead
Circle Health Group —Northwich
- Up to £32,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Team management
- Employee discount
- Life insurance
Project Management Officer
Barclays —Knutsford
- Continuous improvement
- Team management
- Agile
10d
Application Support Analyst
Barclays —Knutsford
- Continuous improvement
Transition Co-ordinator
Barclays —Knutsford
- Communication skills
- Banking
Product Engineer - M365 Unified Collaboration & Gen AI
Barclays —Knutsford
- Azure
- Team management
- Mentoring
Land Rover Customer Service Manager
Sytner —Knutsford
- Customer service
- Training & development
- Leadership
- Employee discount
21h
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills

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process lead jobs near knutsford, chs

CoE Customer Service Representative

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
1 day ago

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Ticket management
English
Bachelor's degree
Ticket management systems
Customer interaction
Business
Communication skills

Full job description

CoE Customer Service Representative

Location: Booths Park, Knutsford, WA16 8GS

Salary: £26 - £28k per annum

Reports to: CoE Customer Service Manager

Shift times: 6am - 2:30pm, 2pm - 10:30pm, 10.00pm - 6.30am

Office based, shift work.

This position is not suitable for sponsorship, Full right to work needed.

Preferable to drive as we are situated quite remote. Within 45 minute commute.

As a CoE Representative, you will be the first point of contact for customers, handling inquiries, fulfilling customer requests and resolving basic issues, and providing exceptional service. Working under the guidance of the CoE Manager, you will play a crucial role in ensuring customer satisfaction and representing Custodia’s commitment to excellence.

This role is ideal for professionals with strong interpersonal skills, attention to detail, and a passion for delivering outstanding customer experiences.

Key Responsibilities: Customer Interaction & Support:

Act as the first line of contact for customer inquiries via email, phone, or chat, ensuring timely and professional responses

Log, categorize, and escalate customer issues or requests to the appropriate teams, following established workflows.
Provide accurate information about Custodia’s services, resolving common queries and basic issues.
Maintain a polite and empathetic approach to customer interactions, focusing on customer satisfaction and relationship building
Perform follow-ups to ensure that customer issues are resolved and that they are informed about the status of their requests

Issue Documentation & Escalation

Accurately document customer interactions, including complaints, technical issues, and requests, in the ticketing system.
Identify recurring customer issues and escalate them to the CoE Manager or Tech lead as necessary.
Monitor and track open cases, ensuring adherence to service level agreements (SLAs) for response and resolution times.

Collaboration with Teams

Collaborate closely with the Tech Support Team to ensure seamless handoff of technical issues requiring L2 or L3 expertise.
Communicate effectively with the CoE Manager regarding escalations, feedback, and suggestions for improving customer service processes. Classification: Commercial In Confidence
Participate in team meetings and training sessions to stay up to date with company policies, product knowledge, and best practices
Collaborate with the Professional Services Team Customer Satisfaction & Professionalism:
Strive to exceed customer expectations in every interaction, ensuring a positive and professional impression of Custodia. Contribute to customer retention efforts by addressing concerns promptly and effectively.
Adhere to company values and exhibit professionalism in appearance, punctuality, and communication.

Process Adherence & Continuous Improvement:

Follow defined workflows and standard operating procedures (SOPs) to maintain consistency and efficiency in customer service. Identify opportunities to improve processes and communicate them to the CoE Manager
Contribute to team performance by meeting individual targets for response times, resolution rates, and customer satisfaction scores.

Qualifications & Skills: Required:

High school diploma or equivalent; a bachelor’s degree in Technology, Business, or a related field is a plus.
1+ years of experience in a customer service role or related field.
Strong verbal and written communication skills, with the ability to convey information clearly and professionally. – in English
Proficiency in using ticketing tools and customer service software.
Basic technical troubleshooting skills and an eagerness to learn Custodia’s service offerings.
Must be ready to work shifts.

Preferred:

Industry certifications such as ITIL Foundation, Customer Service Excellence Certification, or equivalent.
Familiarity with hybrid cloud environments, enterprise infrastructures and technical service delivery.
Experience working in a team-oriented, collaborative environment. Key Traits:
Reliability: Punctual, dependable, and consistent in delivering high-quality work. Classification: Commercial In Confidence
Problem-Solving: Ability to identify issues, troubleshoot basic problems, and escalate when necessary.
Customer-Focused: Demonstrates patience, empathy, and a strong commitment to customer satisfaction.
Professionalism: Maintains a polished and positive demeanour when representing Custodia.
Teamwork: Works collaboratively with colleagues to achieve shared goals and support the team.

Benefits:

On site Free GYM membership

BUPA Dental & healthcare

Health Assured app

28 days holiday (excluding Bank Holidays)

Fabulous working location

Free onsite parking

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in knutsford, chs

CoE Customer Service Representative

AI Pioneer

Client Support Specialist

CRM Manager

Implementation & Training Lead

Head of Operations

Specialist Customer Care

Low Risk Manager - Production Department

Executive Assistant (Chief Digital Officer)

Managing Director

Hubspot CRM & Demand Generation Manager

Operations Manager

Store Associate (23612)

Patient Administration Lead

Project Management Officer

Application Support Analyst

Transition Co-ordinator

Product Engineer - M365 Unified Collaboration & Gen AI

Land Rover Customer Service Manager

Head of Order to Delivery

I want to receive the latest job alerts for process lead in knutsford, chs

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