Customer service manager Work, Jobs in Lancashire (with Salaries)

Manager, Customer Support Ctr
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Hybrid work
- Data analysis skills
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
4d
Community Manager
WillPowders Ltd —Clitheroe
- £25,000 - £35,000 a year
- Full-time
- Social media management
- Bachelor's degree
- In-person
Quick apply
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Chief Operating Officer
AFC Fylde —Tarleton
- Up to £65,000 a year
- Weekend availability
- Management
- Inventory control
- Sales
Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Blackburn
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Experience Manager
Bodycare Retail Ltd —Blackburn
- £31,000 - £32,750 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
3d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Site Operations Manager
Bensons for Beds —Accrington
- Customer service
- Continuous improvement
- Training & development
Service Desk Manager
OCU Group —Preston
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
Solar Operations & Administration Manager
INSTALL SOLAR PANELS LIMITED —Chorley
- £34,000 - £38,000 a year
- Full-time
- CRM software
- Computer literacy
- Administrative experience
- Free parking
Quick apply
Front Office Manager
Stanley House Hotel and Spa —Blackburn
- £31,212 a year
- Full-time
- Hotel
- Team management
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Sales & Fitness Manager
Diverse Gym & Physio —Preston
- £28,000 - £30,000 a year
- Full-time
- Management
- Business development
- Supervising experience
- Gym membership
Quick apply
9d
Operations Manager
Chards Coin & Bullion Dealer —Blackpool
- From £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
1d
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply
Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Burnley
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Hotel Duty Manager
Premier Inn —Preston
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Store Manager
Stokers Furniture Southport —Southport
- £60,000 a year
- Full-time
- English
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
10d

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Manager, Customer Support Ctr

Metropolitan Council -
Heywood

Apply Now

Job details

Full-time
£101,774.40 - £165,152.00 a year
4 days ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Data analysis skills
Process improvement
Microsoft Office Suite
Performance management
Change management
Supervising experience
Bachelor's degree
Team management
Operational strategy development
Project management methodology
Leadership
Communication skills

Full job description

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Manager, Customer Support Center position leads contact center operations for the Customer Experience department. This position develops and oversees business processes and procedures to enable effective customer issue resolution, trip planning, and feedback documentation. This role involves planning and delegating work effectively, fostering staff development, overseeing high-priority projects, and creating effective performance measures to ensure the highest levels of customer satisfaction. They effectively bridge the gap between customers and Metro Transit by ensuring customer feedback is documented and available to improve processes and customer experience. They are also responsible for strategic planning and roadmap development for the Customer Support Center and work to align goals and priorities with larger department and agency goals.

This position is eligible for a hybrid (remote and in-office) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

What you would do in this job

Effectively manage and lead the operations of the Customer Support Center.
Develop and maintain performance standards and ensure alignment with Customer Experience department and agency goals.
Ensure compliance with Council policies and procedures.
Develop and implement strategies, roadmap, and strategic plan for the Customer Support Center.
Manage high-priority Customer Support Center projects.
Collaborate and engage stakeholders across Metro Transit.
Create and maintain inclusive workplace culture.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience in a Contact Center environment, customer service, project management, change management, data/systems, or operations and completed education in communications, business administration, planning or a related field:

A high school diploma/GED with ten (10) years of experience, including three (3) years of management, supervisory, or lead experience.
An associate degree with eight (8) years of experience, including three (3) years of management, supervisory, or lead experience.
A bachelor’s degree or higher with six (6) years of experience, including three (3) years of management, supervisory, or lead experience.

Metropolitan Council Employees Only: Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

Metro Transit Leadership Academy = 1 year
Project Management Development Program (12-month session) = 1 year
Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

Leading Self-Personal Effectiveness Certificate
Leading Self-Communication Certificate
Leading Self-Business Skills Certificate
Leading Others-Preparing for Supervisor Certificate

What additional skills and experience would be helpful in this job (desired qualifications):

Ability to think strategically and develop strategic planning documents.
Skilled communicator across a variety of channels and a range of audiences.
Knowledge of Project Management methodologies and practices.
Skills in performance management. Ability to set performance measurements and metrics.
Experience promoting an equitable, positive, respectful work environment that values diversity among all employees.

What knowledge, skills and abilities you should have within the first six months on the job:

Knowledge of effective communication processes and practices
Knowledge of regional transit system
Knowledge of transit Information tools, systems, and activities.
Knowledge of process improvement methodology
Knowledge of project Management methodology
Skills in data analysis
Skills in Microsoft office suite
Skills in ability to manage more than one task at a time and prioritize workload.
Skills in effective written and verbal communication
Skills in team building
Skills in performance management
Ability to effectively communicate with front-line employees and senior leadership
Ability to prepare and manage projects
Ability to think strategically and develop strategic plan
Ability to monitor and evaluate performance of staff, systems, and data
Ability to coach and evaluate staff performance

What you can expect from us:

We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
We encourage our employees to develop their skills through on-site training and tuition reimbursement.
We provide a competitive salary, excellent benefits and a good work/life balance.

Additional information

Union/Grade: Transit Managers & Supervisors Association (TMSA) / Grade J
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be:
Work is performed in a standard office setting with periodic travel to other work sites.

What steps the recruitment process involves:

We review your minimum qualifications.
We rate your education and experience.
We conduct a structured panel interview.
We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a background check which verifies education and employment if not verified previously. If the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards, you must pass a criminal background check. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

Well@Work clinic
bus/rail pass valued at over $1200 per year
parking at many job locations
fitness centers at many job locations
Employee Assistance Program
extensive health and wellness programs and resources

Apply Now

Refine Your Search

customer service manager jobs in lancashire

Manager, Customer Support Ctr

Community Manager

Customer Relations Team Manager

Director of Customer Experience

Food Service Area Manager / Brand Manager

Operations Manager Niche and DER

Chief Operating Officer

Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped

Experience Manager

Assistant General Manager-Experience & Innovation

Site Operations Manager

Service Desk Manager

Solar Operations & Administration Manager

Front Office Manager

Sales & Fitness Manager

Operations Manager

Senior Customer Service Manager

Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped

Hotel Duty Manager

Store Manager

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