Hotel receptionist Work, Jobs in Leatherhead (with Salaries)

Receptionist - 6 month Fixed Term Contract
Police Federation of England and Wales —Leatherhead
- £12.73 an hour
- Bar
- Writing skills
- English
- Free parking
- Employee assistance programme
Quick apply
6d
Reception Team Member - Part Time
Travelodge —Woking
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Front desk
- Employee discount
9d
Hotel Receptionist (Full Time )
The Mandolay Guildford Hotel —Guildford
- £15.72 an hour
- Weekend availability
- Hospitality
- Hotel
- Front desk
- Annual leave
- Employee discount
5d
Front Office - Team Member
Hilton - London Bankside —London
- £13.80 an hour
- Full-time
- Hotel
- Front desk
- In-person
- Employee assistance programme
- Employee discount
Receptionist
Wotton House —Dorking
- £26,523 a year
- Part-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Reception Team Member - Part time (16 - 20 Hours)
Royal Park Hotel —London
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
Quick apply
1d
Front Office Host/ess - Flexible Hours
Hyatt Place London Heathrow Airport —London
- Hotel
- Employee assistance programme
- Employee discount
Reception Team Member
Travelodge —London
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Front desk
- Employee discount
Night Reception Team Member - Part Time
Travelodge —Woking
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
9d
Front of House Staff
Warren Lodge Hotel —Shepperton
- £12.98 an hour
- Weekend availability
- Serving
- Hotel
- Organisational skills
Quick apply
1d
Guest Service Assistant
Carnarvon Hotels T/AS The Rathbone Hotel —London
- £14.10 an hour
- Full-time
- Bar
- Hotel
- Administrative experience
- Employee discount
- Referral programme
Quick apply
7h
Night Reception Team Member
Travelodge —London
- £13.71 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
Reception Manager
Police Federation of England and Wales —Leatherhead
- English
- Hotel
- Team management
- Free parking
- Employee assistance programme
Quick apply
11d
Front of House - Reception / Restaurant - (Hotel) ** 40 Hours **
Asperion Group —Guildford
- Up to £27,000 a year
- Overtime
- Serving
- Hospitality
- Customer service
Quick apply
Guest Service Assistant
Courtyard by Marriott London Gatwick —Horley
- £12.71 an hour
- Weekend availability
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
Front Office Team Member - Part Time 23.4 hours per week
IBIS —London
- £14.80 an hour
- Part-time
- Bar
- Employee discount
- Referral programme
Quick apply
Guest Service Agent
Living Rooms —London
- £28,000 a year
- Full-time
- English
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
14d
Hotel Receptionist
Searcys —London
- £30,784 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
Guest Service Assistant
Holiday Inn Express Limehouse —London
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Guest Services Agent
Four Seasons —London
- £37,000 a year
- 12 hour shift
- Bar
- Hotel
- Organisational skills
- Employee discount
- Life insurance

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Receptionist - 6 month Fixed Term Contract

Police Federation of England and Wales -
Leatherhead

Quick apply

Job details

Fixed term contract
£12.73 an hour
6 days ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance programme
Employee discount
Gym membership
On-site parking

Qualifications

Guest check-in and check-out
Customer service call handling
Guest relations
Inbound customer enquiry call handling
Stakeholder liaison
Writing skills
Internal department liaison
English
Complaint handling
Databases
Accommodation booking
Front desk
Computer skills
Customer interaction
Outbound calling
Guest services telephone call handling
Communication skills
Hotel front office operations

Full job description

Description

Federation House is located in the Police Federation Headquarters, it is an architectural award-winning conference and training venue with 55 air-conditioned bedrooms and a large atrium area with restaurant and bar. As well as offering a comfortable nights’ stay, the venue has excellent conference facilities with 9 purpose-built conference rooms suitable for meetings, presentations, events, or training for up to 200 people. Complimentary on-site car parking is available.

As part of the Federation House team, the Receptionist will support the current front of house team shifts, and cover multiple shift patterns in the week and weekend. This person will be the first point of contact for guests, employees, delegates and visitors. Providing a professional, friendly and efficient service, by means of face to face, telephone and email communication. This person will be an integral part of the Federation House team and will be instrumental in ensuring we provide our customers with a great experience.

Key Responsibilities

Taking reservations either face to face, over the phone or email, and allocating rooms to guests, delegates and visitors as required
Be responsible for handling incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are always dealt with efficiently
Develop and maintain effective liaison with other departments (e.g. housekeeping, restaurant, and kitchen) and headquarters departments, e.g. learning and development, and Committees Administer reservations correctly and courteously.
Ensure that guests are greeted, checked in and allocated rooms promptly and courteously and checked out accordingly
Following check-in procedures, ensuring that the correct address and charge out details are obtained from each hotel guest. Ensuring that charges are correctly entered and updated on the guest’s bill
Too ensure that parcels are received without delay
Responsible for the Reception area, ensuring that the area is clean and tidy, parcels are received, and that security measures are maintained
Responsible for taking customer payments and reconciling banking to ensure financial safeguarding are maintained
Deal with customer complaints and follow relevant complaints processes
Will occasionally support the conference centre team with large functions
Report any accidents or incidents, following company procedures
Attend training courses related to the role as and when required

Skills, Knowledge and Expertise

Previously worked within the hospitality sector in a customer facing role. Ideally as front of house in a hotel or conference centre
Has effective interpersonal and communication skills, with the ability to communicate at all levels. Being approachable, calm under pressure, maintaining a professional and positive manner
Has a hands-on approach, is well organised, able to multitask and utilise their own initiative
Has proficient written and spoken English communication skills
Previous experience of working with IT systems and/or databases
Can demonstrate flexibility regarding shifts which include early and late shifts along with weekend working

Benefits

We offer multiple benefits to our HQ employees including: competitive salary, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.

Quick apply

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