Customer success manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
10d
Customer Success & Sales Operations Manager
Snugfort Limited —Middleton Park
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
Customer Success Manager
Cordance —Leeds
- Presentation skills
- Travel
- Organisational skills
- Annual leave
7d
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Customer Success Manager
Mindbody —Leeds
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
3d
Sales Manager Working 5 Days per Week
Cars 2 ltd —Barnsley
- £75,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
14d
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (BDM) - Leeds - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Leeds
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Store Manager: Flagship Bridal Store
Elite Bridal UK —Castleford
- £29,000 - £35,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Free parking
- Store discount
Quick apply
Customer Service Executive
Nexus Vehicle Rental —Leeds
- £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Work from home
Quick apply
7d
Client Relationship Manager
QA Limited —Leeds
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Senior Regional Field Team Manager
CPM UK —Leeds
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wetherby
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Regional Business Development Manager (On Trade) - North East, Leeds and York
AG Barr —Leeds
- Full-time
- Remote
- Microsoft Powerpoint
- Google Suite
- Sales
- Employee discount
Quick apply
Specification Sales Manager Instanta
Zipwater —Leeds
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
7d
Customer Relations Advisor - Leeds
JDGYMS —Leeds
- Full-time
- Customer service
- Organisational skills
- IT
- Employee discount
- Gym membership
Quick apply
1d
Graduate Sales Executive (Leeds & Surrounding Areas)
VetPlus —Leeds
- From £30,000 a year
- Sales
Client Services Executive
CDS Print Services —Leeds
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Partner Manager
Worknest Secure —Leeds
- Hybrid work
- CRM software
- Sales
- Business development
- Annual leave
14d

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customer success manager jobs near leeds, eng

Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
10 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in leeds, eng

Customer Service & Planning Manager

Customer Success & Sales Operations Manager

Customer Success Manager

Customer Support Manager

Customer Success Manager

Sales Manager Working 5 Days per Week

Internal Sales Executive

Customer Success Lead

Business Development Manager (BDM) - Leeds - Circa 41k Package - 53k OTE Uncapped

Store Manager: Flagship Bridal Store

Customer Service Executive

Client Relationship Manager

Senior Regional Field Team Manager

Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped

Regional Business Development Manager (On Trade) - North East, Leeds and York

Specification Sales Manager Instanta

Customer Relations Advisor - Leeds

Graduate Sales Executive (Leeds & Surrounding Areas)

Client Services Executive

Partner Manager

I want to receive the latest job alerts for customer success manager in leeds, eng

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