Head of customer service Work, Jobs in Leeds, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
9d
Property Operations Assistant (Full Time)
Allsop Letting and Management —Leeds
- £30,000 - £34,000 a year
- Full-time
- In-person
- Office experience
Quick apply
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Executive Business Operations Officer
Leeds United Football Club —Leeds
- Microsoft Outlook
- Customer service
- English
2d
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
5d
Head of People Services
Eville & Jones —Leeds
- Hybrid work
- Master's degree
- Bachelor's degree
- Human resources
- Annual leave
- Employee discount
8d
Customer Service Supervisor
TOG24 —Heckmondwike
- £28,000 - £30,000 a year
- Temporary
- Management
- English
- Supervising experience
- Annual leave
- Work from home
Quick apply
5d
North West Head of Business
West Riding Hyundai —West Riding
- £60,000 - £120,000 a year
- Full-time
- Management
- Sales
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
2d
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Housing Officer
Heylo —Leeds
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
PA to Divisional Director
BarrattDevelopments —Leeds
- Microsoft Powerpoint
- English
- Microsoft Office
9d
Head of Finance Service Improvement
Leeds City Council —Leeds
- £41,700 - £77,020 a year
- Weekend availability
- Hybrid work
- Management
- Leadership
8d
Customer Change Manager
Leeds Building Society —Leeds
- Up to £54,500 a year
- Hybrid work
- Project management
- IT
- Financial services
- Flexible schedule
7d
Service Team Resource Planner
Brass Monkey Health —Wetherby
- £30,000 - £32,500 a year
- Full-time
- CRM software
- Administrative experience
- Electrical experience
Quick apply
Head of Fleet
West Yorkshire Combined Authority —Leeds
- £79,576 a year
- Full-time
14d
Customer Service Advisor (Hybrid)
SWARCO Group —Featherstone
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Engagement Support Officer
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
14d
Senior Management Accountant
Magnet —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Employee discount
Quick apply
Administrator Reception
Everlast Group —Leeds
- £26,564.10 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Quick apply
2d
Head Of Sales
Chippindale Plant & Sales —Leeds
- £64,999 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
- Construction
Quick apply

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
9 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in leeds, eng

Customer Service & Planning Manager

Property Operations Assistant (Full Time)

Area Care Manager

Executive Business Operations Officer

Train Service Controller

Head of People Services

Customer Service Supervisor

North West Head of Business

Management Trainee

Housing Officer

PA to Divisional Director

Head of Finance Service Improvement

Customer Change Manager

Service Team Resource Planner

Head of Fleet

Customer Service Advisor (Hybrid)

Engagement Support Officer

Senior Management Accountant

Administrator Reception

Head Of Sales

I want to receive the latest job alerts for head of customer service in leeds, eng

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