Lead advisor Work, Jobs in Leeds, Eng (with Salaries)

Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
11d
Digital & Data Engagement Lead
Network Rail —York
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- No degree
- AI
- Business
- Free parking
- Annual leave
1d
Policy Advisor for Domestic Human Rights Team
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
12d
Team Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Temporary
- Master's degree
- Supervising experience
- Bachelor's degree
- Annual leave
8d
Internal Sales Advisor
BURTON ROOFING MERCHANTS LTD —Leeds
- Full-time
- Sales
- Customer service
- IT
Quick apply
14d
Policy Advisor - Prisons Digital & Workforce Policy
Ministry of Justice —Leeds
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
7d
People Advisor
Warburtons —Wakefield
- Full-time
- Management
- Bakery
- Continuous improvement
- Annual leave
- Employee discount
Senior Customer Service Advisor
Barclays —Leeds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
12d
Lead SHEQ Advisor
JN Bentley —Leeds
- Full-time
- Management
- Travel
- Construction experience
Quick apply
CEO & Finance Director (Qualified Accountant)
Congregation of Jesus Charitable Trust —York
- £80,000 - £85,000 a year
- Full-time
- Bar
- Management
- Team management
- Employee discount
Quick apply
11d
Inbound Sales & Service Advisor
Clearanswer —Leeds
- £23,829 - £25,038 a year
- Full-time
- Sales
- Customer service
- In-person
Care Oversight and Intelligence Advisor
Anchor —Bradford
- £35,000 a year
- Microsoft Excel
- Medication administration
- Data analysis skills
- Employee discount
6h
Senior Strategic Advisory Consultant
IMG Advisors Ltd. —Leeds
- £72,000 a year
- Management
- Master's degree
- Analysis skills
- Health & wellbeing programme
Quick apply
8d
SENIOR SOCIAL VALUE ADVISOR
Laing O'Rourke —Halifax
- Management
- Project management
- Continuous improvement
Principal Consultant
D-Day Solutions Ltd —Leeds
- £65,000 - £95,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Patient Growth Advisor - Dental Sales & Customer Service
Target Dental —Otley
- £29,484 a year
- Weekend availability
- CRM software
- Sales
- In-person
- Employee discount
- Gym membership
Quick apply
4d
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Contact Centre Claims Advisor
Benenden Health —York
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Membership Manager
Brass Bands England —Barnsley
- £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Free parking
Quick apply
14d

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lead advisor jobs near leeds, eng

Helpdesk Lead

CBRE -
Leeds

Apply Now

Job details

Full-time
11 days ago

Benefits

Cycle to work scheme

Qualifications

Microsoft Word
Microsoft Excel
Management
Customer service
GCSE
Continuous improvement
Organisational skills
Leadership
Communication skills
Time management

Full job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Helpdesk Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team
Responsible for first line management of a small team of Helpdesk Advisors, ensuring calls are processed accurately and in a timely manner , in line with defined process . Ensure the Team are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan .

Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented.

Management of schedules to ensure appropriate and sufficient Helpdesk cover is in place, in line with contractual and customer requirements.

Main Duties and Responsibilities
Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team.
Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvement process changes.
Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.
To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance , ensuring that identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships and develop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures and directives.
Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards.

EXPERIENCE

Analytical and decision-making skills
Coaching and development of individuals/ team
Managing multiple priorities and Key Performance Indicators ( KPI ) in a face-paced work environment
Building strong relationships and influencing decisions
Understand People Management & Leadership
Advanced computers skills in Microsoft Word & Excel
Excellent communication (written & verbal) skills at all levels
Ability to lead a team in a rapidly changing environment
Customer focused and responsive attitude
Ability to deliver exceptional customer service to both internal and external customers
Must demonstrate a strong sense of customer focus
Excellent verbal and written communication skills

PERSON SPECIFICATION
A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
Higher educational qualifications to A’ level/ HNC /D or degree would be beneficial or equivalent.
Committed to service delivery excellence
Honest and Reliable
Confidential and discrete approach
Calm manner and able to work under pressure dealing with conflicting priorities
Self-motivated and systematic
Results/task orientated
Attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Confident
Ability to work as part of team and individually

Apply Now

Refine Your Search

lead advisor jobs in leeds, eng

Helpdesk Lead

Digital & Data Engagement Lead

Policy Advisor for Domestic Human Rights Team

Team Manager

Internal Sales Advisor

Policy Advisor - Prisons Digital & Workforce Policy

Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit

People Advisor

Senior Customer Service Advisor

Lead SHEQ Advisor

CEO & Finance Director (Qualified Accountant)

Inbound Sales & Service Advisor

Care Oversight and Intelligence Advisor

Senior Strategic Advisory Consultant

SENIOR SOCIAL VALUE ADVISOR

Principal Consultant

Patient Growth Advisor - Dental Sales & Customer Service

Associate Director - FM Operational Readiness

Contact Centre Claims Advisor

Membership Manager

I want to receive the latest job alerts for lead advisor in leeds, eng

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