Customer experience advisor Work, Jobs in Leeds, Wyk (with Salaries)

Customer Experience Advisor
Novuna —Leeds
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
- CRM software
- Writing skills
- Continuous improvement
Quick apply
Lindt Chocolate Advisor
Lindt Careers —Leeds
- Bar
- Customer service
- Analysis skills
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d
Customer Services Advisor
ACCENT housing —Bradford
- £14 an hour
- Full-time
- Hybrid work
- CRM software
Quick apply
12d
Call Centre Advisor
BW Legal —Leeds
- £20,800 - £22,000 a year
- Overtime
- Free parking
- Annual leave
Quick apply
Sales - Sales Advisor - UK
New Look —Leeds
- Part-time
- Customer service
2d
Sales & Service Advisor
Gallagher —Wakefield
- £27,976 a year
- Full-time
- Computer literacy
- Computer skills
- Employee stock purchase plan
- Life insurance
Quick apply
Premium Support Advisor
Evri —Leeds
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
10d
Customer Service Advisor
Zuno Tech Group —Leeds
- Full-time
- English
- Communication skills
- Annual leave
Collections Services Advisor (Full-Time)
Allsop Letting and Management —Leeds
- £25,500 - £27,500 a year
- Full-time
- Data analysis skills
- Analysis skills
- Data entry
Quick apply
4d
Associate Advisor
iTrust121 —York
- £24,000 - £33,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
- Free parking
Quick apply
5d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Customer Service Advisor
Walkers Motor Group —Selby
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick apply
Retail Sales Advisor - Leeds White Rose
Sky —Leeds
- £28,177 a year
- Weekend availability
- Sales
- Customer service
- Employee discount
Service Support Advisor
CarSupermarket.com —Barnsley
- £28,829 a year
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
9d
Furniture Sales Advisor – Smith’s of Harrogate
Smiths Of Harrogate Ltd —Harrogate
- £27,500 - £29,500 a year
- Part-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Customer Service Representative
Chillblast Limited —Bradford
- £24,784.56 a year
- Microsoft Word
- Continuous improvement
- In-person
Quick apply
Claims - Claims Advisor
Evri —Morley
- Full-time
- Microsoft Word
- Communication skills
4d
Sales Advisor
Hotel Chocolat —York
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
12d

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Customer Experience Advisor

Novuna -
Leeds

Apply Now

Job details

Full-time

Qualifications

Client engagement
Computer literacy
Complaint handling
Computer skills
Customer interaction
Communication skills

Full job description

Do you thrive supporting and helping others? Fancy joining an award-winning customer-obsessed team? Don't want to work weekends…? No problem! 
If your answer is 'yes' to all of these, keep reading.  
Who we are.
From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.
What you'll do.
As a Customer Experience Advisor, you will serve as the primary point of contact for our customers through multiple communication channels, including phone and email. Some of our customers may be experiencing financial difficulty and your role will be to help decide how we can best support them, ensuring they feel satisfied with our service. You will be discussing payment options, agreeing payment plans and providing solutions to help customers get back to financial health. 
Our contact centre is open Monday - Friday 8.45am - 5:15pm, and as a full-time Customer Experience Advisor you'll be working 37 hours per week during these timeframes.  

You'll also:
Actively listening to customers to understand their needs, answer their questions, and resolve any issues to their satisfaction
Becoming a subject matter expert of our products and services to be able to best support customers, offering guidance and showing understanding
Working collaboratively with the wider team to always ensure fair customer outcomes are met
Dealing with customer complaints and finding resolutions to problems, displaying empathy at all times
What you'll bring.
You are positive and enthusiastic, with a friendly and upbeat demeanour when interacting with our customers.  You are comfortable working in a fast-paced environment, with the ability to adapt and adjust your approach to different situations accordingly. You have strong problem-solving skills and can think on your feet when it comes to resolving customer issues and handling difficult situations in a calming nature. 
You'll be a great fit if you:  
Are computer literate and able to pick up new systems with ease.
Have a customer-centric mindset to deliver exceptional service and create positive experiences for customers
Have excellent interpersonal skills including verbal and written communication .
The ability to handle difficult and challenging situations with empathy and professionalism .
Are a trustworthy team player who is able to build rapport quickly .
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:
An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Next steps.
If you are passionate about providing outstanding customer service and believe you have what it takes to excel in this role, start your application today and see what Novuna can offer you. 

The application process consists of 3 stages:
Customer-focused questionnaire - designed to help us best understand you and the approach you take when dealing with customers
Recorded video - asking why you want to be a Customer Experience Advisor at Novuna and looking for some great examples of excellent communication, where you have shown empathy, resilience and adaptability in previous roles
Face-to-face interview and written exercise - coming in to meet us is a great way to feel the culture of Novuna and ensure that the role is exactly what you were hoping for, whilst also assessing your written communication and potential to work within our company values of Harmony, Sincerity and Pioneering Spirit!
You will be joining an award-winning team who love to celebrate and promote success. If this sounds like something you'd love to be part of then what are you waiting for?
Interviews will be taking place Tuesday 25 Aug PM - Wednesday 26 Aug AM -Thursday 27 Aug AM - The start date will be Monday 28th September
Being yourself
At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

Apply Now

Refine Your Search

customer experience advisor jobs in leeds, wyk

Customer Experience Advisor

Multichannel Cx Agent

Lindt Chocolate Advisor

Customer Support Advisor

Customer Services Advisor

Call Centre Advisor

Sales - Sales Advisor - UK

Sales & Service Advisor

Premium Support Advisor

Customer Service Advisor

Collections Services Advisor (Full-Time)

Associate Advisor

Multichannel Cx Team Lead

Customer Service Advisor

Retail Sales Advisor - Leeds White Rose

Service Support Advisor

Furniture Sales Advisor – Smith’s of Harrogate

Customer Service Representative

Claims - Claims Advisor

Sales Advisor

I want to receive the latest job alerts for customer experience advisor in leeds, wyk

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