At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone. We're powered by people, driven by innovation, and committed to creating an inclusive environment where everyone can thrive.
We are currently looking for a Senior Process Improvement Analyst to join our Group Transformation Team on a 6 month fixed-term contract, with the potential to extend or become permanent. This role is focused on creating and developing end-to-end customer journeys that will help shape future system development and process improvement priorities across the business. Using methodologies such as Lean Six Sigma and systems thinking, you will work with stakeholders to drive simplification, automation, efficiency and lasting business improvements.
The Transformation Team delivers major change programmes across systems, processes, people and organisational structures to ensure Zenith operates efficiently and effectively. Working in a collaborative, customer-focused and data-driven environment, the team is responsible for delivering sustainable change, measurable business benefits and high-quality outcomes across the organisation.
What's the Role
Facilitate workshops to map, analyse and improve end-to-end customer journeys across multiple departments
Build understanding of customer journey performance through value stream mapping, KPI analysis and identification of bottlenecks
Work with stakeholders to implement quick wins and support prioritisation of future improvement opportunities
Lead process improvement initiatives focused on reducing waste, improving cycle times and increasing automation
Act as a subject matter expert for process automation and robotics implementation
Establish and track KPIs, benefits realisation and post-implementation reviews to measure success
Coach and mentor colleagues in continuous improvement and change management best practices
What Can You Offer
Proven experience leading transformation and continuous improvement programmes within complex organisations
Strong facilitation skills with the ability to engage stakeholders across all levels of the business
Demonstrable success in developing and embedding a continuous improvement culture
Experience in process improvement, business analysis and project management methodologies
Excellent influencing and relationship-building skills with the ability to manage challenging stakeholders
Experience delivering change management and innovation initiatives within a professional services environment
Advanced Microsoft Office skills, including Visio, Excel, PowerPoint, Project and Word
What's in it for You
Salary up to £60,000 per annum
24 days annual leave plus your birthday off, with the option to buy more
Private Medical Insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans
Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans
Development opportunities through our MyGPS personal development framework
Perks at Work - discounts on everyday essentials
Onsite GP, Employee Assistance Programme, Mental Health First Aiders
Sports and social clubs, company activities, and team events
Inclusive culture with colleague-led equality networks
Free onsite parking
Agile working - you might have the opportunity to work remotely when it works for the Customer, Zenith and yourself, and you'll work with your manager to agree how this works best
Why Zenith?
Award-winning - Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards)
Sustainability champions - Over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - Six colleague-led diversity groups and a workplace where everyone can thrive
A place to grow - Clear pathways through our MyGPS personal development framework
Sounds like the right opportunity for you? Apply now!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
