Lead customer experience manager Work, Jobs in Leicester, Eng (with Salaries)

Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
13d
Customer Care and Planning Manager
Max Energy Ltd —Belgrave
- £45,000 - £55,000 a year
- Full-time
- Spanish
- Management
- Customer service
- Free parking
- Sick pay
Quick apply
17h
General Manager
Benugo —Leicester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Cadent Gas —Leicester
- £74,000 a year
- Travel
- Leadership
- Communication skills
10d
Store Manager - Leicester Highcross - Holding
New Look —Leicester
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
9d
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
5d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
13d
Production Manager
Elis —Leicester
- Up to £45,000 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Office
- IT
- Employee assistance programme
Product Group Manager
NEXT —Leicester
- From £78,600 a year
- Full-time
- Management
- Contracts
- Software development
- Free parking
- Employee discount
15h
General Merchandise Manager
Sainsbury's —Leicester
- From £32,700 a year
- Management
- Leadership
- Employee discount
Floor Manager
JDSPORTS —Leicester
- Full-time
- Merchandising
- Supervising experience
- Leadership
- Employee discount
Quick apply
Senior Strategic Account Manager - Energy & Utilities
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- Business development
- Bachelor's degree
- IT
Quick apply
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Data Centre Operations Manager
Arcus FM —Leicester
- Up to £65,000 a year
- Full-time
- Management
- Engineering
- Organisational skills
Quick apply
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Management
- Customer service
- Relocation assistance
- Employee assistance programme
Flow Room Lead
Greggs —Kettering
- £51,014 a year
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
13d
Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership
12d
Senior Programme Manager
NHS Supply Chain —Nottingham
- £77,701 - £91,413 a year
- Hybrid work
- Patient care
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
4d
Business Intelligence Manager
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- Leadership
- Employee assistance programme
14d

I want to receive the latest job alerts for lead customer experience manager in leicester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

lead customer experience manager jobs near leicester, eng

Customer Service & Operations Manager

Soane Britain
Thurmaston

Apply Now

Job details

Full-time
13 days ago

Qualifications

Hospitality
Microsoft Excel
Sales
Customer service
ERP systems
Microsoft Office
Zendesk
B2B
B2B sales
Organisational skills
SAP ERP
Leadership
Communication skills

Full job description

Company Overview

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Role Overview

This senior leadership role offers an exciting opportunity to lead and shape the future Client Services function at Soane Britain.

Reporting to the UK & Export Sales Director, you will be responsible for leading the Client Services teams across Furniture & Lighting and Fabrics & Wallpaper, ensuring the delivery of an exceptional client experience whilst driving operational excellence across the business.

You will work closely with Client Development, Manufacturing, Product, Logistics and Finance to ensure a seamless journey from initial enquiry through to delivery and aftercare.

As the business continues to grow, the role will play a key part in improving processes, supporting systems development, implementing SAP, and creating a scalable Client Services function capable of supporting future growth.

We are looking for a confident, analytical and commercially minded leader who enjoys building high-performing teams, driving change and delivering exceptional service standards.

Purpose of the Position

This role forms part of the Commercial Leadership Team and is responsible for the strategic direction, performance and continuous improvement of the Client Services function.

You will lead teams based in London and Leicester, creating a culture of accountability, collaboration and service excellence.

Working closely with the UK & Export Sales Director, your focus will be to ensure the Client Services function is structured, resourced and equipped to support continued business growth whilst maintaining the high-touch service levels expected by Soane clients.

Offering fabrics, wallpapers, furniture, lighting, bespoke and commercial capabilities, our business is complex and highly rewarding. The Client Services function acts as the operational backbone of the sales process, supporting activities ranging from quoting and order processing through to logistics coordination, aftercare and client communication. The role is responsible for ensuring consistency, efficiency and service excellence across all territories and product categories.

The role will be responsible for developing a scalable operating model, supporting future systems implementation and ensuring the business continues to deliver a seamless client experience across all territories and product categories.

Key Skills & Competencies

Leadership & Team Development

Lead, coach and develop high-performing teams.
Establish clear accountability, objectives and performance standards.
Support succession planning and career development.
Create a collaborative and results-focused culture.

Operational Excellence & Continuous Improvement

Drive process improvement and operational efficiency.
Identify opportunities to reduce friction and improve workflows.
Develop scalable processes to support business growth.
Ensure consistency across territories and product categories.

Systems, Data & Performance

Lead Client Services involvement in SAP implementation and future systems development.
Use data and operational insights to improve performance.
Own KPI reporting and service performance metrics.
Drive adoption of systems, tools and best practice.

Commercial & Strategic Leadership

Support business growth through effective resource planning.
Balance client experience with operational efficiency.
Contribute to wider commercial and operational planning.
Identify opportunities to improve service, scalability and performance.

Stakeholder Management

Build strong relationships across Client Development, Manufacturing, Logistics, Product and Finance.
Act as a key liaison between commercial and operational teams.
Support effective cross-functional decision making.
Communicate confidently with stakeholders at all levels.

Leadership Style

Productive, values-driven and low ego.
Strong organisational and communication skills.
Comfortable leading through change.
Able to balance strategic thinking with practical execution.

Experience & Skills Required

Minimum 5 years' experience leading customer service, client services, sales operations or operational support teams within a complex B2B environment.
Experience managing and developing multi-site teams.
Ideally from the interiors, luxury goods, hospitality or related sectors.
Proven experience delivering operational improvement and managing change.
Strong stakeholder management and communication skills.
Able to demonstrate leadership that has inspired team success and operational excellence.
Strong references required.
Confident using Microsoft Office, particularly Excel
Experience working with Zendesk ticketing system favourable
SAP implementation or ERP experience highly desirable.
Additional languages advantageous.

Apply Now

Refine Your Search

lead customer experience manager jobs in leicester, eng

Customer Service & Operations Manager

Customer Care and Planning Manager

General Manager

Operations Manager

Store Manager - Leicester Highcross - Holding

Manager

Customer Service Manager

Ownership Experience Manager – Customer Community & Loyalty

Production Manager

Product Group Manager

General Merchandise Manager

Floor Manager

Senior Strategic Account Manager - Energy & Utilities

Section Lead

Data Centre Operations Manager

No2 Deputy Manager

Flow Room Lead

Customer Service Manager - Furniture and Lighting

Senior Programme Manager

Business Intelligence Manager

I want to receive the latest job alerts for lead customer experience manager in leicester, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected