Line support engineer Work, Jobs in Leicester, Eng (with Salaries)

Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Trainee Aircraft Mechanic – Structured Training Programme
BCT Aviation Maintenance Ltd —East Midlands Airport
- Up to £12.71 an hour
- Full-time
- Engineering
- Maintenance
- Welding
- Free parking
- Life insurance
Quick apply
1d
IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
- £36,000 - £40,000 a year
- Weekend availability
- Travel
- In-person
- Up to 25% travel
- Free parking
- Paid training
Quick apply
7d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
Production Administrator
Michael Smith Switchgear Limited —Leicester
- £28,000 - £34,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- ERP systems
Quick apply
13d
Electrical Maintenance Engineer (Relocation Offered)
PepsiCo —Leicester
- £59,306.05 a year
- 12 hour shift
- Maintenance
- Continuous improvement
- Mechanical knowledge
- Relocation assistance
- Employee discount
Drainage Trainee
IPSUM —Enderby
- Overtime
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Field Service Engineer
NoteMachine UK Ltd —Leicester
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
10d
Service Desk Engineer
Potter Clarkson —Nottingham
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
13d
Technician Support Officer
Leicestershire Partnership NHS Trust —Leicester
- £25,760 - £27,476 a year
- Travel
7d
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Agile
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- AI
Graduate Engineer +2
Gateley —Oakham
- Master's degree
- Maths
- Project management
- Annual leave
- Employee assistance programme
1st Line IT Support Engineer (MSP) – Remote & Onsite
BubbleIT Solutions Limited —Beeston
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Employee discount
Quick apply
2d
Product Development Engineer
Genuit Group —Loughborough
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee discount
Trainee Drainage Engineer
MetroRod Ltd —Coventry
- £22,568 - £26,440 a year
- Full-time
- Customer service
- Maintenance
- Cleaning
- Employee discount
Quick apply
9d
Service Delivery Co-ordinator
Bellrock Property and Facilities Management —Leicester
- Weekend availability
- Customer service
- Organisational skills
- AI
- Health & wellbeing programme
- Annual leave
Quick apply

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Support Engineer 2nd Line

Academia Group
Leicester

Quick apply

Job details

Full-time
£35,000 - £38,000 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Driving Licence
Charity and third-sector experience
Client engagement
LAN
Ticket management
Microsoft Exchange
Network infrastructure
Remote access software
Ticket management systems
Relationship management
Customer support
Customer interaction
Fault diagnosis and repair
Microsoft Azure
Help desk

Full job description

Support Engineer, 2nd Line
Location: Field-based in the East Midlands
Type: Full-time

About the role:

Are you passionate about delivering outstanding customer service and building strong client relationships? We're looking for a motivated and customer-focused professional to join our growing team in a dynamic, remote-based role.

This is an exciting opportunity to work directly with a diverse range of clients across the Midlands, helping them maximise the value of our services while becoming a trusted advisor and key point of contact. No two days are the same. You'll combine the flexibility of working from home with regular visits to customer sites, giving you the perfect balance of independence, variety, and face-to-face collaboration.

You'll play a pivotal role in ensuring clients receive exceptional support and service, while working alongside a talented and supportive team that values innovation, professionalism, and continuous improvement. Whether you're building relationships, solving challenges, or identifying opportunities to improve the customer experience, you'll have a genuine impact on customer success.

What's in it for you?

A flexible, remote-based role with autonomy and trust
Regular client engagement and the opportunity to build lasting relationships
Career development and progression opportunities
A collaborative and supportive team culture
The chance to make a real difference to customers and the business

Essential Requirement: Due to the remote nature of this role and regular travel to client sites across the Midlands, candidates must hold a full UK driving licence and have access to their own vehicle.

This is an excellent opportunity for someone who thrives on customer interaction, enjoys problem-solving, and wants to be part of a growing and ambitious organisation.

Responsibilities:

The Support Engineer role is the front line of Academia, you will represent the business through daily face to face communication with clients. You will develop and build strong trusted relationships with our client base by providing excellent IT support through regular communication and customer service.

You will be responsible for onsite service desk support and field engineer services to our East Midlands based clients:

Resolving onsite IT malfunctions
Managed service desk support onsite & remotely

Technical Skills:

The Support Engineer must have strong technical skills with a good ability to fault find and problem solve under pressure, potentially on client sites.

A minimum of two years’ experience in a similar role
Strong working knowledge of Office 365 both on premise and cloud
Previous experience and knowledge of ticketing systems (Preferably ITIL Framework)
Working knowledge of Microsoft Azure including Remote Desktop Services
Working knowledge of Microsoft technologies – Server / Exchange / Active Directory
Knowledge of security technologies and toolsets such as monitoring & Mcafee EPO
Knowledge of networking infrastructure – LAN / WAN / DNS / Firewalls etc.
Experience working as an onsite IT Field Engineer

Personal Skills:

Exceptional communication is at the heart of this role. Client facing customer service skills, both inside and outside of the company, is essential to instil trust in clients
Can do’ positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently.
Ability to spot opportunities and improvements that will benefit the end user experience and taking this forward with senior colleagues via suggestions and recommendations
Experience working for the Not For Profit sector an advantage

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

Benefits

Gym membership contribution
Health Cash Plan
Increased annual leave with length of service
Free annual leave on your birthday
Length of service bonus
Free Will Writing service
And more!

Quick apply

Refine Your Search

line support engineer jobs in leicester, eng

Support Engineer 2nd Line

Trainee Aircraft Mechanic – Structured Training Programme

IT Engineer (MSP)

2nd Line Technical Analyst

Production Administrator

Electrical Maintenance Engineer (Relocation Offered)

Drainage Trainee

Field Service Engineer

Group Junior Network Engineer

IT Support Operations Manager

Service Desk Engineer

Technician Support Officer

Security Pen Tester

Microsoft Dynamics 365 Support Engineer (Business Central)

Modern Workplace Infrastructure Engineer

Graduate Engineer +2

1st Line IT Support Engineer (MSP) – Remote & Onsite

Product Development Engineer

Trainee Drainage Engineer

Service Delivery Co-ordinator

I want to receive the latest job alerts for line support engineer in leicester, eng

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