Customer support representative Work, Jobs in Leicester, Lec (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Leicester
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
4d
Brand Representative - Highcross, Hollister
Hollister —Leicester
- Customer service
- Organisational skills
- Store discount
- Employee discount
8d
General Assistant
BaxterStorey —Leicester
- £13.45 an hour
- Day shift
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
6h
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- English
- Data entry
General Assistant
BaxterStorey UK —Leicester
- £13.45 an hour
- Part-time
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
1d
Retail Sales Advisor - Leicester
Oak Furnitureland —Leicester
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Customer Advisor Home
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Referral programme
Assistant Leasehold Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- English
- Data entry
Credit Hire Advisor
Hastings Direct —Leicester
- From £28,800 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
9d
Operational Support Officer
HM Courts and Tribunals Service —Loughborough
- £25,582 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
Digital and Systems Support Officer
Leicester City Council —Leicester
- £16,030 - £17,217 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Operational Support Officer
HM Courts & Tribunal Service —Loughborough
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leicester
- £3,800 a month
- Full-time
- Sales
Quick apply
Sales and Marketing Executive
JBF INC —City of Leicester
- £500 - £600 a week
- Part-time
- Sales
- Customer service
- Analysis skills
Quick apply
16h
Customer Service Representative
Sunspel —Long Eaton
- Temporary
- In-person
- Communication skills
Customer Success Consultant, Remote
Oxford University Press —Kettering
- Remote
- CRM software
- Data analysis skills
- Organisational skills
- Employee discount
Sales - Sales Advisor - UK
New Look —Rugby
- Part-time
- Customer service
10d
Customer Service Representative
Xline systems ltd —Long Eaton Central
- Full-time
- Spanish
- English
- Data entry
- Free parking
- Paid training
Quick apply
8d
Field Sales Representative - Loughborough, UK
Modern Milkman —Loughborough
- £26,500 - £45,000 a year
- Communication skills
- Employee discount
Quick apply

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customer support representative jobs near leicester, lec

Customer Service Representative

HSBC Global Services Limited -
Leicester

Apply Now

Job details

Full-time
From £25,000 a year
4 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer support
Customer interaction
Communication skills
Banking

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

customer support representative jobs in leicester, lec

Customer Service Representative

Brand Representative - Highcross, Hollister

General Assistant

Customer Service Representative

General Assistant

Retail Sales Advisor - Leicester

Customer Advisor Home

Assistant Leasehold Officer

Customer Care Representative - English Speaker

Credit Hire Advisor

Operational Support Officer

Digital and Systems Support Officer

Operational Support Officer

JUNIOR SALES ADVISOR

Sales and Marketing Executive

Customer Service Representative

Customer Success Consultant, Remote

Sales - Sales Advisor - UK

Customer Service Representative

Field Sales Representative - Loughborough, UK

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