Senior application support analyst Work, Jobs in Leicester, Lec (with Salaries)

Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Business systems analyst
TESTQ Technologies —Leicester
- £33,400 - £45,000 a year
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Senior CDD Operations Associate
Worldpay (UK) Limited —Leicester
- Analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
1d
Trainee Data Developer
NEXT —Leicester
- £27,700 - £29,400 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Employee discount
12d
Team Leader
NEXT —Leicester
- £55,800 - £66,600 a year
- Full-time
- Team management
- Mentoring
- Budgeting
- Free parking
- Employee discount
16h
Testing Group Leader
Almac Group —Loughborough
- Full-time
- Software development
1d
First Team Recruitment Analyst
Nottingham Forest Football Club —Nottingham
- Full-time
- English
- Recruiting
- Analytics
- Free parking
- Employee assistance programme
13d
Data and Performance Administrator
Change Grow Live —Coventry
- £26,296.03 a year
- Annual leave
- Employee discount
6d
Senior Pricing Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
Web Designer
TESTQ Technologies —Leicester
- £43,800 - £55,000 a year
- Full-time
- Remote
- English
- Bachelor's degree
- SDLC
Quick apply
Senior Security Analyst
NEXT —Leicester
- £57,400 - £73,200 a year
- Call to connect
- Analysis skills
- Mentoring
- Free parking
- Employee discount
Time and Attendance Specialist
XPO Logistics —Northampton
- £35,000 a year
- Travel
- Communication skills
- Employee discount
Quick apply
11h
Commercial Analyst
East Midlands Railway —Derby
- £48,896 a year
- Hybrid work
- Analysis skills
- No degree
- Analytics
- Annual leave
- Employee discount
6d
Senior Business Intelligence and Insights Analyst
Coventry City Council —Coventry
- £39,152 - £39,862 a year
- Analysis skills
- Communication skills
12d
Senior Information Security and AI Governance Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- AI
- Communication skills
- Employee discount
- Referral programme
8d
Crime Analyst
OCS Group —Corby
- £15.50 an hour
- Monday to Friday
- Microsoft Word
- Organisational skills
- Communication skills
Quick apply
6d
Senior Solutions Analyst - Decisioning
Experian —Nottingham
- Full-time
- Hybrid work
- Agile
- Financial services
- Leadership
- Annual leave
Quick apply
14d
Finance Analyst - 6M Fixed Term Contract
Topps Tiles —Leicester
- Analysis skills
- Communication skills
- Analytics
- Free parking
- Employee discount
Principal Business Readiness Manager
NHS Supply Chain —Nottingham
- £60,994 - £71,758 a year
- Hybrid work
- Team management
- Organisational skills
- Agile
- Employee assistance programme
- Life insurance
12d

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Application Support Analyst (Nights)

Resonate Tech
Derby

Quick apply

Job details

£40,000 - £45,000 a year

Benefits

Free flu jabs
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Cloud infrastructure
Stakeholder collaboration
Stakeholder liaison
DevOps
Mentoring junior staff
IT service management
English
Network infrastructure
Zendesk
Network Protocols
Mentoring
Technical support incident logging
Agile
Application support
Network monitoring
SaaS
Communication skills

Full job description

Overview of the Role

This is a fully remote role where we are looking for individuals who are passionate about modern IT practices and technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively with our customers, and our own technical staff.

You do not need a background in rail - experience in systems that provide essential business services will be an advantage.

About us

We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using deep technology expertise and industry experience to deliver solutions that meet transport challenges across the UK and beyond. Harnessing our great ideas and turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network.

Key Accountabilities and Responsibilities

Support and maintain our SaaS product suite and associated equipment in accordance with documented designs
Provide remote support to commissioning activities or to facilitate incident resolution
Support and maintain monitoring solutions for our environments and customer applications, ensuring high uptime.
Work within specified service level agreements for response and resolution times
Support innovation and advise on the implementation of new technologies
Engage with internal teams around technical solutions and requirements, and the implementation of best practices
Interact with internal subject matter experts on incidents and service requests that require an advanced level of technical input
Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals
Clearly document issues, requests, and solutions within the ITSM system
Contribute to and maintain the internal knowledge base
Act as a mentor to develop the knowledge and experience of other technical colleagues
Identify processes and other improvements within the team

Requirements

Skills and Experience

Experience in supporting Linux systems, AWS, SQL, troubleshooting, bash scripting, with the ability to analyse complex system logs

Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)

Experience using monitoring systems for site and application reliability

Experience in troubleshooting with on-premise, cloud and hybrid infrastructure environments

Experience in working with ITSM tools such as Zendesk or ServiceNow

Managing,

Excellent command of the English language, both written and spoken

Familiarity with DevOps and Agile methodologies

Competencies and Behaviours

A strong communicator with experience in a customer-facing role as well as managing senior stakeholders, such as the C-Suite

Excellent analytical, troubleshooting, and problem-solving skills

Self-led learner with the ability and drive to investigate, learn, and develop

Comfortable building relationships, collaborating and communicating with multiple teams and stakeholders, of varying technical experience, both internally and externally

Innovative, creative, and passionate about what you do, with a thorough attention to detail

Highly organised, resilient, and able to manage individual workload

Working Pattern

This is a remote, home-based role - it may require occasional attendance at client premises for site- based activities. The ability to reach and attend one of our three offices (Derby, Milton Keynes, or London), for training, product familiarisation, and support activities as required would be an advantage.

Support issues and activities rarely fit neatly into regular hours; therefore, our support team operates a “4 on, 4 off” shift system basis to provide 24/7, year-round coverage for our clients. You will work on a shift system with each working period consisting of four shifts of 12 hours, followed by a break of four shifts. We are looking for night shift workers to work 6pm – 6am.

In order to provide the best onboarding experience and training, this role will follow a different working pattern for the first 6-10 weeks which will be Monday - Friday 9am-5pm. During this period there is a requirement for 2 days a month working from the Derby office.

Benefits

Home based with travel to Resonate and client sites as required
Working pattern of 4 on, 4 off, 12-hour days
For training and familiarisation, working pattern to start with standard office hours (5 day week) for approx. 6-8 weeks (flexible, depending on candidate and team readiness)
20 shifts leave per annum

Pension plan through Aviva with matched contributions from 5%-8%
Private healthcare for you and immediate dependents, currently with Bupa on a medical history disregarded basis
Group Life Assurance cover (currently 6x salary)
Group Income Protection cover (in the event of incapacity currently provides 50% salary plus a 10% pension contribution after 52 weeks)

Wellbeing

Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
Company sick leave and pay – enhanced provision subject to qualify period of service
Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
Free eye tests and annual flu vaccinations - available to all colleagues

Quick apply

Refine Your Search

senior application support analyst jobs in leicester, lec

Application Support Analyst (Nights)

Business systems analyst

Senior TechOps Generalist

Senior CDD Operations Associate

Trainee Data Developer

Team Leader

Testing Group Leader

First Team Recruitment Analyst

Data and Performance Administrator

Senior Pricing Analyst

Web Designer

Senior Security Analyst

Time and Attendance Specialist

Commercial Analyst

Senior Business Intelligence and Insights Analyst

Senior Information Security and AI Governance Analyst

Crime Analyst

Senior Solutions Analyst - Decisioning

Finance Analyst - 6M Fixed Term Contract

Principal Business Readiness Manager

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