Head of customer service Work, Jobs in Liverpool, Eng (with Salaries)

Housing Officer - Liverpool and Wirral
OnwardHomes —Liverpool
- £37,250 a year
- Call to connect
- Computer skills
- Annual leave
- Employee discount
12d
Business Performance and Improvement Officer
Your Housing Group —Warrington
- £35,000 a year
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
General Manager - Security
DPD Group UK —Liverpool
- £76,500 a year
- Full-time
- Management
- Free parking
Quick apply
Housing Repairs Coordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Data entry
- Contracts
- Annual leave
- Employee discount
13d
Strategic People & Culture Partner
MagentaLiving —Birkenhead
- £55,000 - £65,000 a year
- Free parking
- Annual leave
9d
Business Support Administrator
Chalice Distro —Borough of Knowsley
- £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Prospect Board Member
The Riverside Group —Liverpool
- Part-time
- Leadership
Work Placement Officer (S283) (Term Time Only + 2 Weeks)
Riverside College —Widnes
- £25,432 - £30,738 a year
- Full-time
- Microsoft Word
- Writing skills
- Databases
- Free parking
- Store discount
Quick apply
12d
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
12d
Head of Credit Hire
The Granite Group —Liverpool
- £63,774 - £79,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Flexible schedule
Quick apply
Head of Sales - Remote (England)
Evergreen Services Group —Warrington
- £80,000 - £100,000 a year
- Full-time
- Remote
- AI
- Leadership
- Annual leave
Quick apply
5d
Quality & Performance Co-ordinator
Your Housing Group —Birchwood
- £25,000 - £26,000 a year
- Full-time
- Remote
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Senior Operations Manager
Knowsley Council —Huyton
- £53,460 - £54,495 a year
- Full-time
- Continuous improvement
- Flexible schedule
5d
Head of Operational Support
Unipart —Chester
- £63,000 a year
- Full-time
- Continuous improvement
- Recruiting
- Communication skills
- Employee assistance programme
Quick apply
Revenue Protection Manager
Merseyrail —Liverpool
- £48,500 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Employee discount
Quick apply
1d
Insight and Research Manager
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Analysis skills
- Employee assistance programme
2d
Floor Manager | Liverpool Experience Campus
Levy —Liverpool
- £28,500 a year
- Weekend availability
- Inventory control
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
6d
Operations Coordinator
HESIS Limited —Liverpool
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Store discount
Quick apply
6d
Senior Operations Manager
Knowsley Borough Council —Huyton
- £53,460 - £54,495 a year
- Continuous improvement
- Flexible schedule
5d
Housin Repairs Coordinator - Gas and Electric
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Data entry
- Contracts
- Annual leave
- Employee discount
13d

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head of customer service jobs near liverpool, eng

Housing Officer - Liverpool and Wirral

OnwardHomes -
Liverpool

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Job details

Permanent
£37,250 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
GCSE
Microsoft Office Suite
Tenant engagement
Partnership building
Tenancy sustainment support
Computer skills
Customer support
Customer interaction
Social housing management

Full job description

About The Role

What you can expect from us

We offer a competitive salary of £37,250
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%)
A great flexible working environment, with a range of family friendly policies
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

About the Role

We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable.

A valid full UK Driving License is required for this role.

Key Responsibilities

Social Impact

Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities.

Tenancy Management

Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively.

Tenancy Sustainment

Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers.

Customer Service and Customer Voice

Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.

Neighbourhood Plus

Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.

Partnership Working

Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers.

Professional Curiosity

Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details.

Skills and Experience

Knowledge and Awareness of related housing regulations/law.
Experience of delivering face to face customer service.
Experience of developing partnership working with support agencies, local authorities and community groups.
Engage and successfully work with complex and challenging caseloads/individuals.
Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
Competent IT skills, including intermediate proficiency in Microsoft Office.
Ability to support external funding bids as and when required.
Experience of delivering on site projects and improvements.

Qualifications

Essential

Educated to a GCSE standard or equivalent qualifications/experience.

Desirable

Relevant professional qualification e.g - CIH

About Us

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

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Refine Your Search

head of customer service jobs in liverpool, eng

Housing Officer - Liverpool and Wirral

Business Performance and Improvement Officer

General Manager - Security

Housing Repairs Coordinator

Strategic People & Culture Partner

Business Support Administrator

Prospect Board Member

Work Placement Officer (S283) (Term Time Only + 2 Weeks)

Head of Land & Partnerships

Head of Credit Hire

Head of Sales - Remote (England)

Quality & Performance Co-ordinator

Senior Operations Manager

Head of Operational Support

Revenue Protection Manager

Insight and Research Manager

Floor Manager | Liverpool Experience Campus

Operations Coordinator

Senior Operations Manager

Housin Repairs Coordinator - Gas and Electric

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