Operational support officer Work, Jobs in Liverpool, Eng (with Salaries)

Compliance and Investigations Officer
Open Awards —Liverpool
- £30,660 a year
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
6d
Operational Support Officer
HM Courts and Tribunals Service —Mold
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
3d
Business Support Officer
The Trinity Catholic Academy —Liverpool
- £28,598 - £32,597 a year
- Full-time
- Administrative experience
- Analysis skills
- Supervising experience
- Free parking
Quick apply
12d
Operational Support Officer
HM Courts & Tribunal Service —Mold
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
3d
Revenues & Benefits Systems & Compliance Support Officer
West Lancashire Borough Council —Ormskirk
- £32,061 - £33,699 a year
- Full-time
- Organisational skills
- Communication skills
- Tax experience
- Annual leave
Prison Custody Officer (PCO) - HMP Altcourse
Sodexo —Liverpool
- £31,216.80 - £32,309.39 a year
- Overtime
- Communication skills
- Paid training
Quick apply
Chief Operating Officer
St Joseph Catholic Multi Academy Trust —Liverpool
- £108,202 - £134,860 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
11d
Business Support Officer
Holy Family Catholic Academy —Wigan
- £28,598 - £32,597 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
Quick apply
12d
Team Leader – Prestatyn Justice Centre
HM Courts & Tribunal Service —Prestatyn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
11d
Case Manager, HEO, Perm, Liverpool/ Newport
Charity Commission —Bootle
- £35,384 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Chief Technology Officer
Quantum Teknologi Digital Solutions Ltd —Liverpool
- £10,000 - £13,500 a month
- Full-time
- Continuous improvement
- Software development
- Leadership
- Free parking
Quick apply
3d
Training & Recruitment Officer (Wirral)
Go North West —Birkenhead
- £40,000 a year
- Full-time
- Microsoft Office
- Driving
- Travel
- Annual leave
- Employee assistance programme
Senior Probation officer - Wirral
HM Prison & Probation Service —Birkenhead
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
10d
Project Support Officer
Altrad —Warrington
- Microsoft Powerpoint
- SharePoint
Quick apply
11d
Senior Probation Officer - Liverpool North
HM Prison & Probation Service —Liverpool
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
10d
Chief Operations Officer
Kaka Chemicals Africa Supply & Distribution Ltd —Liverpool
- £78,000 - £120,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
23h
Communications Operator
North Wales Police —St. Asaph
- £27,204.00 - £40,050.18 a year
- 12 hour shift
- Bilingual
- Computer literacy
- Windows
1h
Assistant Private Secretary for Director General
Home Office —Liverpool
- £41,750 - £48,250 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
2d
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
Security Service Delivery Supervisor
BidvestNoonan —Birkenhead
- Weekend availability
- Management
- Supervising experience
- Organisational skills
Quick apply

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operational support officer jobs near liverpool, eng

Compliance and Investigations Officer

Open Awards
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,660 a year
6 days ago

Benefits

Company pension

Qualifications

Compliance management
Quality assurance
Bachelor's degree
Document review
A Level

Full job description

The Compliance and Investigations Officer will review applications for reasonable adjustments and investigate errors, incidents and other matters which may affect learners, assessment delivery, qualification outcomes or regulatory compliance. The role will ensure that decisions are fair, evidence-based, timely, clearly recorded and made in line with policies and regulatory requirements.

FUNCTIONS OF THE POST:

To review, assess and make recommendations or decisions on applications for reasonable adjustments in line with Open Awards policies, regulatory requirements and equality duties.
To ensure reasonable adjustment decisions maintain the validity, reliability and integrity of assessments while supporting fair access for learners.
To investigate errors, allegations of maladministration, malpractice, assessment irregularities and other incidents affecting assessment delivery or learner outcomes.
To produce clear investigation records, findings and recommendations, including corrective and preventative actions where required.
To identify trends and risks to propose and implement effective improvements.

MAIN DUTIES AND RESPONSIBILITIES:

Reasonable Adjustments

Manage reasonable adjustment applications and related queries, ensuring responses are made within agreed service standards.
Review evidence submitted by providers and assess whether it is appropriate, current and sufficient to support each request.
Make fair, consistent and evidence-based decisions, escalating complex or high-risk cases where required.
Ensure approved adjustments are proportionate, practicable and do not compromise assessment standards, validity or reliability.
Communicate decisions clearly to providers, including any conditions, alternatives or reasons where requests are declined.
Maintain accurate records of applications, decisions, evidence and correspondence,
Support providers and colleagues to understand evidence requirements, timelines and good practice.
Identify opportunities to improve accessibility, consistency and the customer experience in the delivery, assessment and award of Open Awards products and services.

Investigations

Undertake short notice reviews of providers and contribute to the ongoing review and development of short notice review procedures, guidance, templates and training materials.
Review provider errors, allegations of maladministration and malpractice, assessment irregularities or breaches of Open Awards requirements.
Review applications for special considerations in line with Open Awards policy and processes.
Gather and evaluate evidence from providers, learners, internal systems, assessment records and relevant colleagues.
Request written statements or further information from providers and other stakeholders as required.
Maintain impartiality, confidentiality and accurate audit trails throughout the investigation process.
Escalate serious, complex or regulatory-risk matters in line with internal procedures.
Produce investigation outcomes and support effective resolution:
Identify recurring issues and contribute to improvements in provider guidance, training, monitoring and quality assurance.

Compliance, Data and Reporting

Monitor, collate, analyse and report on activity relating to reasonable adjustments and investigations, including:
Volumes, themes and timeliness of reasonable adjustment applications.
Error, incident and investigation trends.
In conjunction with colleagues, the effectiveness of actions and mitigations placed following investigations.
Risks to learners, assessment delivery, standards or regulatory compliance.
Recommendations for improvements to processes, guidance, systems or provider support.
Ensure data relating to reasonable adjustments and investigations is complete, accurate and maintained in accordance with Open Awards policies:
Maintain accurate records in Open Awards systems, including Quartz and other relevant platforms.
Undertake regular monitoring and audit activity to check data accuracy and completeness.
Provide reports and information to support internal quality assurance, standardisation, regulatory activity and continuous improvement.
Handle sensitive personal data in accordance with data protection requirements.

Guidance and Training

Ensure published guidance and internal procedures relating to short notice reviews, reasonable adjustments, errors and investigations remain accurate, current and compliant with regulatory requirements, including operational guidance, templates and training materials for providers and colleagues.
Work collaboratively with teams across Open Awards to ensure that reasonable adjustment and investigation processes are understood and applied consistently.

This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing.

Pay: £30,660.00 per year

Benefits:

Company pension

Education:

A-Level or equivalent (preferred)

Experience:

Compliance management: 1 year (preferred)
Document review: 1 year (preferred)

Work Location: Hybrid remote in Liverpool L24 8RN

Quick apply

Refine Your Search

operational support officer jobs in liverpool, eng

Compliance and Investigations Officer

Operational Support Officer

Business Support Officer

Operational Support Officer

Revenues & Benefits Systems & Compliance Support Officer

Prison Custody Officer (PCO) - HMP Altcourse

Chief Operating Officer

Business Support Officer

Team Leader – Prestatyn Justice Centre

Case Manager, HEO, Perm, Liverpool/ Newport

Chief Technology Officer

Training & Recruitment Officer (Wirral)

Senior Probation officer - Wirral

Project Support Officer

Senior Probation Officer - Liverpool North

Chief Operations Officer

Communications Operator

Assistant Private Secretary for Director General

Stakeholder and Communications Officer

Security Service Delivery Supervisor

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