Senior advisor Work, Jobs in Liverpool, Eng (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
16h
Senior Style Advisor / Supervisor
Mint Velvet —Liverpool
- Part-time
- Employee discount
Quick apply
Senior Employee Relations Advisor
PHOENIX Medical Supplies Limited —Borough of Halton
- Up to £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Senior Holiday Home Sales Advisor
Annesley Gandon —Flintshire
- £40,000 - £80,000 a year
- Full-time
- Sales
- Computer skills
- Communication skills
Quick apply
Senior Customer Service Advisor
Barclays —Birkenhead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Operational Excellence Lead
Maersk —Liverpool
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
6d
Health and Safety Advisor
WorkNest People —Chester
- £36,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- In-person
8d
Improvement Advisor
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Rehabilitation centre
- Patient care
- Business
6d
Senior Manager - Operations - Joint International Crime Centre (JICC)
National Crime Agency —Warrington
- £67,609 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
8d
Head of Assurance
NHS Cheshire and Merseyside Integrated Care Board —Liverpool
- £79,504 - £91,609 a year
- Full-time
7h
Senior Technical Advisor
Knauf Insulation UK —St Helens
- Monday to Friday
- Continuous improvement
- Annual leave
- Employee assistance programme
Business Admin Lead
Positive Futures —Liverpool
- £30,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
6d
Account Director
PayPoint —Liverpool
- Full-time
- Leadership
- Communication skills
- Negotiation
Quick apply
12d
Senior Legal Counsel
System C —Liverpool
- Full-time
- Contracts
- IT
- Communication skills
Senior Management Accounts Advisor
The Clatterbridge Cancer Centre NHS Foundation Trust —Bebington
- £32,073 - £39,043 a year
- Full-time
6d
Group Finance Manager - Projects
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Employee assistance programme
Head of Digital Activation
Dechra Pharmaceuticals PLC —Northwich
- £85,000 - £92,000 a year
- Analysis skills
- Travel
- Employee assistance programme
9d
HR Business Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Human resources
- Free parking
- Employee assistance programme
Quick apply
Health, Safety & Environmental Advisor – Manufacturing
elix sourcing solutions —Liverpool
- £50,000 - £60,000 a year
3d
Production Manager
Dover Precision Components —Ellesmere Port
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Management

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senior advisor jobs near liverpool, eng

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
16 hours ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Work Location: In person

Quick apply

Refine Your Search

senior advisor jobs in liverpool, eng

Team Leader (Contact Cente)

Senior Style Advisor / Supervisor

Senior Employee Relations Advisor

Senior Holiday Home Sales Advisor

Senior Customer Service Advisor

Operational Excellence Lead

Health and Safety Advisor

Improvement Advisor

Senior Manager - Operations - Joint International Crime Centre (JICC)

Head of Assurance

Senior Technical Advisor

Business Admin Lead

Account Director

Senior Legal Counsel

Senior Management Accounts Advisor

Group Finance Manager - Projects

Head of Digital Activation

HR Business Partner

Health, Safety & Environmental Advisor – Manufacturing

Production Manager

I want to receive the latest job alerts for senior advisor in liverpool, eng

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