Customer experience supervisor Work, Jobs in London, Eng (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
8d
Customer Operations Supervisor
Socaan Business Solutions Ltd —London
- £37,000 - £44,400 a year
- Full-time
- CRM software
- Management
- Customer service
- Sick pay
Quick apply
9d
Business Services Administrator - Powercare
UK Power Networks —London
- £32,244 a year
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
Reservations Supervisor
Hilton —London
- Full-time
- Hospitality
- Sales
- Hotel
Supervisor
Holland & Barrett —London
- £15.09 an hour
- Overtime
- Customer service
- Leadership
- Store discount
- Annual leave
1d
Hospitality Supervisor London- Bagel shop
Kleinsky's —London
- £15 an hour
- Full-time
- Sales
- Customer service
- English
Quick apply
MetCC Communications Supervisor
Metropolitan Police —Bow
- £37,510 - £49,896 a year
- Full-time
- Management
- English
- Supervising experience
- Annual leave
5d
Front of House Supervisor - London
Emcor —London
- £34,250 a year
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Employee assistance programme
- Referral programme
Quick apply
Information Rights Adviser
Financial Ombudsman Service —London
- From £42,445 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Gym membership
8d
RSOC Supervisor
BidvestNoonan —London
- £22.55 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
Reservations Supervisor
Reservations —Windsor
- £31,000 a year
- Part-time
- Customer service
- Hotel
- Communication skills
- Gym membership
Quick apply
FOH Team Leader
PICK.YOUR.OWN. —London
- £14.50 - £15.50 an hour
- Part-time
- Hospitality
- Customer service
- Organisational skills
- Store discount
- Annual leave
Quick apply
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
3d
Customer Assistance Coordinator - Home Assistance 6 month FTC
Allianz —Croydon
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
12d
Operations Assistant (Night Shift)
Tropic Skincare —Croydon
- £14 an hour
- Night shift
- Warehouse experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Concession Supervisor
Moda in Pelle —London
- Full-time
- Merchandising
- Analysis skills
- Supervising experience
- Annual leave
- Employee discount
Quick apply
Education Administrator
Imperial College London —Hammersmith
- £41,005 - £45,616 a year
- Full-time
- University
- Communication skills
- School
2d
LRS - Support Team Receptionist
Lexington Catering —London
- £29,580 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
1d
Stocktaker - London
nGeneration —London
- £29,500 - £31,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Restaurant & Events Supervisor
Heritage Locations Ltd —London
- From £13.50 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
10d

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Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
8 days ago

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience supervisor jobs in london, eng

Customer Success Supervisor

Customer Operations Supervisor

Business Services Administrator - Powercare

Reservations Supervisor

Supervisor

Hospitality Supervisor London- Bagel shop

MetCC Communications Supervisor

Front of House Supervisor - London

Information Rights Adviser

RSOC Supervisor

Reservations Supervisor

FOH Team Leader

Airport Services Duty Supervisor - London Heathrow

Customer Assistance Coordinator - Home Assistance 6 month FTC

Operations Assistant (Night Shift)

Concession Supervisor

Education Administrator

LRS - Support Team Receptionist

Stocktaker - London

Restaurant & Events Supervisor

I want to receive the latest job alerts for customer experience supervisor in london, eng

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