Customer support assistant Work, Jobs in London, Eng (with Salaries)

Customer Service Assistant [Mobilty]
Network Rail —London
- £27,464 a year
- Weekend availability
- English
- IT
- Communication skills
14h
Customer Support Assistant - Part Time
urbanest —London
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Support and Administration Assistant
Installio —London
- £25,000 - £30,000 a year
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
Quick apply
5d
Customer Service Assistant
Royal Casino Slots —Ilford
- £12.71 - £13.21 an hour
- Full-time
- Basic maths
- English
- IT
Quick apply
8d
Customer Service/Receptionist
Banning Dental Group —London
- £14 - £17 an hour
- Weekend availability
- Microsoft Word
- Customer service
- Accounting
- Flexible schedule
Quick apply
5d
Sales Assistant - UNIQLO Battersea
UNIQLO —London
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Sales Assistant
GrowthPoint Partners —Shoreditch High Street
- £26,420.00 - £33,453.95 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
11d
Resident Service Assistant
Morro UK —London
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Working with children
- Front desk
- Employee assistance programme
Quick apply
Administrative Assistant (Part-time)
Children’s Speech & Language Therapy London —Knightsbridge
- £13 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Flexible schedule
Quick apply
1d
Customer Service Sales Assistant
STREAMLINE COMMUNICATIONS (UK) LTD —London
- £14 - £17 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Retail Sales Assistant
Y2K Vintage —London
- £13.10 an hour
- Temporary
- Bilingual
- Customer service
- Merchandising
- Store discount
- Annual leave
Quick apply
4d
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Receptionist/ Administrative Assistant
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Microsoft Outlook
- Doctoral degree
- Customer service
- Annual leave
8d
Receptionist
Hyatt Place London City East —London
- Part-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Stockroom Assistant
The White Company —London
- Communication skills
- Employee discount
10d
Customer Support Assistant
urbanest —London
- From £28,860 a year
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Office Administration Assistant
The Hive London —London
- £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Customer Support Assistant
SafeTag Tracking —Orpington
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
4d
Office Administrator/Receptionist
Tektura Plc —London
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee discount
- Sick pay
Quick apply
5d
Administrative Assistant
vServices —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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customer support assistant jobs near london, eng

Customer Service Assistant [Mobilty]

Network Rail -
London

Apply Now

Job details

Full-time | Fixed term contract
£27,464 a year
14 hours ago

Qualifications

English
Apache Hive
IT
Communication skills

Full job description

Who We Are

Network Rail operates and maintains the railway infrastructure. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.

Within the North West & Central Region, we're committed to building a workforce that truly represents the diverse communities we serve. We know that inclusive teams make stronger decisions, spark innovation and help us deliver a safer, more accessible railway for all.

Even if you don't meet every requirement, we still encourage you to apply. If you're passionate about making a difference and believe you have the skills or potential to succeed in this role, we want to hear from you.

We're dedicated to fostering an open, supportive environment where everyone feels they belong. Your unique background, perspective and experience could be exactly what we need to keep Britain moving safely and sustainably.

About the role

What will you be doing?

Our passengers and station users matter to us, and as Customer Service Assistant (Passenger Assist) you will provide a safe, welcoming, and supportive environment for passengers requiring assistance while travelling through the Station. The role involves coordinating and delivering Passenger Assist services, supporting passengers with a wide range of accessibility needs, and maintaining a consistently high standard of customer service within the Passenger Assistance Lounge.

Working in a fast-paced and high-volume operational environment, the team coordinates hundreds of Passenger Assist requests, including both pre-booked and Turn-Up-and-Go assistance. The role requires strong communication, teamwork, and close coordination with station teams and train operators to ensure passengers are safely escorted to and from trains and throughout the station.

Team members are expected to make effective operational decisions throughout their shift, particularly during periods of peak demand, service disruption, and high passenger footfall. This includes prioritising assistance requests, managing waiting passengers within the lounge, and ensuring that all passengers requiring support receive timely, professional, and compassionate assistance to enable a safe and confident journey.

There will be times where you will also support and be rostered as part of the wider Customer Service Assistant team, where most days you'll be covering significant distances across the station as you conduct security searches, monitor the station concourse, report faults within the station, and help passengers during their station experience. With the training that we will provide you, your attention to safety and security is what will help keep our station users safe every day.

It is important to note that this role also involves shift working (days, nights, and weekends) and to you'll you will need to be willing and able to work on a shift basis which means that you may be asked to cover a variety of shifts 365 days per year. This role is crucial for the safe running of the railway and its passengers. Predominately in the passenger assist role you will be working shifts around the Passenger assistance opening hours which are 0700am -2100pm but contractually you will need to be able to cover day, nights and weekend shifts

Salary - 27,464.00

Closing date: 21st July 2026. - Late applications will not be accepted. This role has also been advertised externally .

What does our recruitment process look like?

Once you have applied, our Recruitment Specialist will look at your CV.

If your experience matches what we're looking for, you'll be invited to an interview

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits - To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

***Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****

Your experience and skills

What we're looking for

In order to be successful in this role, we would like you to have/to be:

Command of English language, both written and oral

Experience of working in a customer facing environment

Confidence to deal with different types of situations assertively

Experience of working effectively as part of a team

It would be desirable for you to have:

Basic IT skills for Passenger Assist systems

Awareness of accessibility and inclusion

Experience within the rail or transport sector

Experience supporting passengers with disabilities or reduced mobility

Key Information

Vacancy Details

Number of Positions:

Contract Type:

Fixed-Term

Hours:

Full Time

Location:

London Euston Managed Station, London

Closing Date:

21-JUL-2026

Job Category:

Station Operations

Function:

North West & Central Region

Organisation:

SC Property Operations/National Stations/Euston (752309) G5

Location Map

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customer support assistant jobs in london, eng

Customer Service Assistant [Mobilty]

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